upper level job

Customer Care Director Salary in Waterloo, Iowa

Change Country
Change Country
United States
India
Australia
United Kingdom
Singapore
Ireland
Germany
Netherlands
Japan
France
Brazil
Spain
Mexico
Argentina
Portugal
China

Get Salary Data on All Global Countries

Customer Care Director Salary in Waterloo, IA

How much does a Customer Care Director make in Waterloo, IA? The average Customer Care Director salary in Waterloo, IA is $163,300 as of May 28, 2024, but the range typically falls between $142,100 and $185,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Develop a Job description
Pay Equity
Salary Grading Scale
Pay Strategy
Salary Salary + Bonus Benefits Job Openings
500+ Customer Care Director job openings Go >
View as table View as graph
Customer Care Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Care Director Salary $122,799 Waterloo,IA May 28, 2024
25th Percentile Customer Care Director Salary $142,100 Waterloo,IA May 28, 2024
50th Percentile Customer Care Director Salary $163,300 Waterloo,IA May 28, 2024
75th Percentile Customer Care Director Salary $185,600 Waterloo,IA May 28, 2024
90th Percentile Customer Care Director Salary $205,903 Waterloo,IA May 28, 2024
25% $142,100 10% $122,799 90% $205,903 75% $185,600 $163,300 50%(Median) Didn’t find job title? Click
Employers: Find Surveys For This Job Employers: Price Your Company Jobs Employees: View your Salary
Change Search Criteria
Check out Customer Care Director Job Openings in Waterloo, Iowa

DIRECTOR OF NURSING - RN - LONG TERM CARE

Good Samaritan Society - Indianola, IA

Apply Now
Apply Now
Apply Now
Apply Now
Search More Customer Care Director Jobs in Waterloo, Iowa
For Employers
Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.
Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.
For Employees
Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.
Search Job Openings

Search thousands of open positions to find your next opportunity.

What Should I Pay?

download asset banner
Download Our Latest Whitepapers as Your Business Guide
The job market is increasingly challenging. Our whitepaper, Navigating the Challenges of Creating Salary Structures, offers guidance on creating salary structures. Provide your phone number and work email to download the full version.
We will handle your contact details in line with our Privacy Policy. If you prefer not to receive marketing emails from Salary.com, you can opt-out out of marketing communications at any time by clicking unsubscribe.
See it in Action

Job Description

The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Care Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Care Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Employers: Job Description Management Tool

Search Job Openings

Job Openings for Customer Care Director in Waterloo, IA
  • Good Samaritan Society - Indianola, IA
    Careers With Purpose. Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality...
    - 3 Days Ago
  • One Call - Davenport, IA
    [Call Center / Fully Remote] - Anywhere in U.S. / Up to $21.50 per hour / Medical, dental & vision / 401k - As a Customer Care Coordinator I you'll: Coordi...
    - 4 Days Ago
  • One Call - Waterloo, IA
    [Call Center / Fully Remote] - Anywhere in U.S. / Up to $21.50 per hour / Medical, dental & vision / 401k - As a Customer Care Coordinator I you'll: Coordi...
    - 4 Days Ago
  • One Call - Marion, IA
    [Call Center / Fully Remote] - Anywhere in U.S. / Up to $21.50 per hour / Medical, dental & vision / 401k - As a Customer Care Coordinator I you'll: Coordi...
    - 4 Days Ago
  • One Call - Council Bluffs, IA
    [Call Center / Fully Remote] - Anywhere in U.S. / Up to $21.50 per hour / Medical, dental & vision / 401k - As a Customer Care Coordinator I you'll: Coordi...
    - 4 Days Ago

Career Path for this job

  1. Down a level:

    Customer Care Senior Manager


    Bachelor's Degree

  2. This Job:

    Customer Care Director


    Bachelor's Degree

  3. Up a level:

    Chief Customer Officer


    Bachelor's Degree

Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Customer Care Director, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
142100
185600
163300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
159900
223000
189300
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Director in Waterloo, IA. The base salary for Customer Care Director ranges from $142,100 to $185,600 with the average base salary of $163,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $159,900 to $223,000 with the average total cash compensation of $189,300.
Step 2 of 3

Discover how your pay is adjusted for skills, experience, and other factors

How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

142100
185600

 

Step 3 of 3

How much should you be paid?

Generate Your Salary Report

About Waterloo, Iowa    Waterloo is a city in and the county seat of Black Hawk County, Iowa, United States. As of the 2010 United States Census the population decreased by 0....More

Waterloo, Iowa  area prices were up 0.8% from a year ago    View the Cost of Living in Waterloo, Iowa

Customer Care Director Salary in popular cities: Des Moines, Cedar Rapids, Davenport

Recently searched related titles: Director Of Crm, Services Director, Call Center Site Director

Jobs with a similar salary range to Customer Care Director : Global Program Director, Director of Customer Care, Director of Customer Support, Director - Customer Experience, Director of Customer Service, Associate Director, Customer Operations

Salary estimation for Customer Care Director at companies like : Keiro Northwest Rehabilitation and Care Center, ahmed alaniColdwell Banker, Cargill Protein

lower level job