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How much does a Customer Care Director make in the United States? The average Customer Care Director salary in the United States is $174,300 as of February 26, 2024, but the range typically falls between $151,600 and $198,100. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Customer Care Director Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Care Director Salary $130,933 US February 26, 2024
25th Percentile Customer Care Director Salary $151,600 US February 26, 2024
50th Percentile Customer Care Director Salary $174,300 US February 26, 2024
75th Percentile Customer Care Director Salary $198,100 US February 26, 2024
90th Percentile Customer Care Director Salary $219,769 US February 26, 2024
25% $151,600 10% $130,933 90% $219,769 75% $198,100 $174,300 50%(Median) Didn’t find job title? Click
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Job Description

The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Care Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Care Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Average Base Salary

Core compensation

 
 
 
151600
198100
174300

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
170700
238000
202000
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Director in the United States. The base salary for Customer Care Director ranges from $151,600 to $198,100 with the average base salary of $174,300. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $170,700 to $238,000 with the average total cash compensation of $202,000.
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151600
198100

 

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lower level job