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How much does a Customer Care Director make?

As of November 01, 2024, the average annual pay of Customer Care Director in the United States is $178,100. While Salary.com is seeing that Customer Care Director salary in the US can go up to $224,524 or down to $133,778, but most earn between $154,900 and $202,400. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Director in the United States.

Last Updated on November 01, 2024

500+ Customer Care Director job openings Go >
Customer Care Director Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $202,400 $16,867 $3,892 $97
Average $178,100 $14,842 $3,425 $86
25th Percentile $154,900 $12,908 $2,979 $74

Average Salary

25% $154,900 10% $133,778 90% $224,524 75% $202,400 $178,100 50%(Median) Didn’t find job title? Click
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How much does a Customer Care Director make?

As of November 01, 2024, the average annual pay of Customer Care Director in the United States is $178,100. While Salary.com is seeing that Customer Care Director salary in the US can go up to $224,524 or down to $133,778, but most earn between $154,900 and $202,400. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Director in the United States.

What is the hourly and monthly salary as a Customer Care Director?

As of November 01, 2024, the average hourly salary is $86 (range: $64 to $108); the average monthly salary is $14,842 (range: $11,148 to $18,710).

Click the switch button below to see weekly and yearly salary of a Customer Care Director.

Last Updated on November 01, 2024
Last Updated on November 01, 2024

What are the salaries of Customer Care Director with different levels of experience?

As of November 01, 2024, Salary.com is seeing that an entry-level Customer Care Director with under 1 year experience makes about $163,464. With less than 2 years of experience, a mid-level Customer Care Director makes around $165,533. After 2-4 years, the Customer Care Director pay rises to about $168,291. Those senior Customer Care Director with 5-8 years of experience earn roughly $171,739, and those Customer Care Director having 8 years or more experience is expected to earn about $175,187 on average.

Levels Salary
Entry Level Customer Care Director $163,464
Intermediate Level Customer Care Director $165,533
Senior Level Customer Care Director $168,291
Specialist Level Customer Care Director $171,739
Expert Level Customer Care Director $175,187
$163,464 0 yr
$165,533 < 2 yrs
$168,291 2-4 yrs
$171,739 5-8 yrs
$175,187 > 8 yrs
Last Updated on November 01, 2024
Entry Level 8%
Mid Level 7%
Senior Level 6%
Top Level 4%
Experienced 2%
View as graph
Last Updated on November 01, 2024

How much does salary of Customer Care Director vary from state to state?

How much does salary of Customer Care Director vary from city to city?

Salaries in the United States can vary significantly from city to city due to a multitude of factors, including cost of living, local economic conditions, and industry presence.

For example, as of November 01, 2024, the average yearly salary of Customer Care Director in San Francisco, CA is $222,600 and in New York, NY, the average annual salary goes to $208,000. While a Customer Care Director earns $199,600 per year in Boston, MA.

What is the salary trend of Customer Care Director?

For those exploring the changing dynamics of Customer Care Director salaries, Salary.com offers detailed insights through our Job Trending in CA Labor Market analysis. As of November 01, 2024, our research highlights a notable shift in Customer Care Director compensation over the past six years. For instance, the median salary has moved from $147,604 in 2023 to about $147,898 in 2024 (for a comprehensive analysis of Customer Care Director salary trends, click here). It's crucial to consider several elements, including geographical location, experience level, industry demand, and economic development, as they play a significant role in influencing salary variations.

Average Annual Salary of Customer Care Director Over Time

2020
$???
2021
$???
2022
$???
$147,604
2023
$147,898
2024
$146,223
2025
2026
$???
Last Updated on November 01, 2024
2020
$???
2021
$???
2022
$???
2023
$147,604
2024
$147,898
2025
$146,223
2026
$???
Last Updated on November 01, 2024

Customer Care Director Salary by Year

Year Average Annual Salary
2020 View More
2021 View More
2022 View More
2023 $147,604
2024 $147,898
2025 $146,223
2026 View More
Last Updated on November 01, 2024

Job Openings of Customer Care Director

Salary.com job board provides millions of Customer Care Director information for you to search for. Click on search button below to see Customer Care Director job openings or enter a new job title here.

  • HealthtechS3

    SAULT STE. MARIE, MI

    H hot job

    HealthtechS3

    SAULT STE. MARIE, MI

    HealthtechS3 - SAULT STE. MARIE, MI

    The Director of Long Term Care (D/LTC) reports to Marla Bunker, Chief Operating Officer/CNO of WMH. He/she is responsible for all day-to-day operations of ... more

    7 Months Ago

  • CVHCare Home Health

    SAN RAMON, CA

    C

    CVHCare Home Health

    SAN RAMON, CA

    CVHCare Home Health - SAN RAMON, CA

    \*\*Position required to work onsite at either San Francisco, San Ramon or Sacramento\*\. Position Summary: In partnership with our Director of Rehab, and ... more

    24 Days Ago

  • Virginia Hospital Center

    ARLINGTON, VA

    V

    Virginia Hospital Center

    ARLINGTON, VA

    Virginia Hospital Center - ARLINGTON, VA

    Medical Director of Palliative Medicine. VHC Health • Arlington, VA. Full-time. Qualifications. Medical degree from an accredited institution. Board certif... more

    5 Months Ago

  • University of New Mexico - Hospitals

    ALBUQUERQUE, NM

    U

    University of New Mexico - Hospitals

    ALBUQUERQUE, NM

    University of New Mexico - Hospitals - ALBUQUERQUE, NM

    Department: Care Management Admin. FTE: 1.00. Full Time. Shift: Days. UNM Health provides the highest quality of care for more than 200,000 New Mexicans ea... more

    6 Days Ago

  • CHRISTUS Health

    BEAUMONT, TX

    C

    CHRISTUS Health

    BEAUMONT, TX

    CHRISTUS Health - BEAUMONT, TX

    Job Description. Description. Summary. Manages the designated service line and staff for a facility. ensures quality and full compliance with relevant poli... more

    1 Day Ago

  • Good Samaritan Society

    PARK RIVER, ND

    G

    Good Samaritan Society

    PARK RIVER, ND

    Good Samaritan Society - PARK RIVER, ND

    Job Description. Careers With Purpose. Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a comm... more

    3 Days Ago


Most Common Benefits for Customer Care Director

Based on HR-reported data: a national average with a geographic differential
Base Salary 64.2%
Bonuses 10.2%
Social Security 4.8%
401k/403b 3.1%
Disability 1.5%
Healthcare 3.0%
Pension 4.0%
Time Off 9.2%
Core Compensation
Core Compensation Median % of Total
Base Salary $178,100 64.2%
Bonus $28,300 10.2%
Value of Benefits
Core Compensation Median % of Total
Social Security $13,446 4.8%
401K/403B $8,669 3.1%
Disability $4,128 1.5%
Healthcare $8,352 3.0%
Pension $11,146 4.0%
Time Off $25,403 9.2%
Total Compensation $277,544 100%
Core Compensation is based on averages for this job and does not reflect personal factors used to determine your projected salary range.
Value of Benefits indicates the employer's expected contribution and paid time off.
Last Updated on November 01, 2024

What are the salaries of a Customer Care Director with different levels of education?

Salaries for Customer Care Director with a High School Diploma or Technical Certificate

According to our 100% employer reported salary sources the median salary for a Customer Care Director with a Bachelor's Degree is $167,431 - $180,297. Please try our salary wizard to explore how other factors like location, Years of experience and number of direct reports can impact your base pay and bonus.

Customer Care Director Salaries by Degree Level

Last Updated on November 01, 2024
Typical Education for Customer Care Director
Degree Level % of user with this level of education
No Diploma 0.9%
High School 16.3%
Associates 10.6%
Bachelors 47.2%
Masters 23.7%
Doctorate 1.2%
Typical Education for Customer Care Director
No Diploma 0.9%
High School 16.3%
Associates 10.6%
Bachelors 47.2%
Masters 23.7%
Doctorate 1.2%
view as table

Customer Care Director Salaries by Degree Level

Last Updated on November 01, 2024

What Am I Worth?

FAQ about Customer Care Director

1. What is the average salary of a Customer Care Director?

The average annual salary of Customer Care Director is $178,100. In case you are finding an easy salary calculator, the average hourly pay of Customer Care Director is $86; the average weekly pay of Customer Care Director is $3,425; the average monthly pay of Customer Care Director is $14,842.

2. Where can a Customer Care Director earn the most?

A Customer Care Director's earning potential can vary widely depending on several factors, including location, industry, experience, education, and the specific employer. According to the latest salary data by Salary.com, a Customer Care Director earns the most in San Jose, CA, where the annual salary of a Customer Care Director is $223,500.

3. What is the highest pay for Customer Care Director?

The highest pay for Customer Care Director is $224,524.

4. What is the lowest pay for Customer Care Director?

The lowest pay for Customer Care Director is $133,778.

5. What are the responsibilities of Customer Care Director?

The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Care Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Care Director typically requires 5+ years of managerial experience.

6. What are the skills of Customer Care Director

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.)

Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.

3.)

Continuous Improvement: A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility. Some see CIPs as a meta-process for most management systems (such as business process management, quality management, project management, and program management). W. Edwards Deming, a pioneer of the field, saw it as part of the 'system' whereby feedback from the process and customer were evaluated against organisational goals. The fact that it can be called a management process does not mean that it needs to be executed by 'management'; but rather merely that it makes decisions about the implementation of the delivery process and the design of the delivery process itself.

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
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The average salary for a Customer Care Director is $178,100 per year in the United States, updated at November 01, 2024.
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