How much does a Customer Care Director make in the United States? The average Customer Care Director salary in the United States is $138,700 as of July 27, 2020, but the range typically falls between $119,900 and $163,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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25% $119,900 10% $102,784 90% $186,843 75% $163,900 $138,700 50%(Median)
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Job Description

The Customer Care Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Care Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Care Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Care Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Care Director typically requires 5+ years of managerial experience. (Copyright 2020 Salary.com)

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Average Base Salary

Core compensation

 
 
 
119900
163900
138700

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
128600
187200
153100
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Care Director in the United States. The base salary for Customer Care Director ranges from $119,900 to $163,900 with the average base salary of $138,700. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $128,600 to $187,200 with the average total cash compensation of $153,100.
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119900
163900

 

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Salary estimation for Customer Care Director at companies like : PayPal Holdings, Inc., RE/MAX Holdings, Inc., Square, Inc.

Jobs with a similar salary range to Customer Care Director : Senior Customer Success Engineer