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As of August 01, 2026, the average salary for a Customer Care Representative I in Illinois is $39,100 per year, which breaks down to an hourly rate of $19.
However, a Customer Care Representative I's salary can vary significantly. Here’s a look at the typical salary range:
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Customer Care Representative I Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $42,400 | $3,533 | $815 | $20 |
| Average | $39,100 | $3,258 | $752 | $19 |
| 25th Percentile | $35,600 | $2,967 | $685 | $17 |
Consociate Health - Decatur, IL
Woods Basement Systems Inc - Collinsville, IL
Dieterich Bank - Effingham, IL
Pacer Group - Naperville, IL
A Customer Care Representative I's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Care Representative I's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Care Representative I | 0-1 years | $39,004 |
| Customer Care Representative II | 1-3 years | $43,999 |
| Customer Care Representative III | 3-5 years | $51,518 |
| Customer Care Representative IV | 5-7 years | $57,569 |
| Customer Care Team Leader | 7+ years | $64,560 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Representative Is. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
Customer Care Representative I salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $43,770. While startup companies pay approximate $37,029.
| Company Size | Employees | Average Salary |
|---|---|---|
| Startup | 1~50 | $37,029 |
| Growth Stage | 51~500 | $39,162 |
| Established | 501~5000 | $42,268 |
| Enterprise | 5000+ | $43,770 |
For Customer Care Representative I roles, the industry you choose can affect earning potential by as much as 38% (the gap between the highest and lowest paying industries). Data shows that the Healthcare and Energy & Utilities sectors offer the strongest compensation, at 18% above the average. In contrast, Customer Care Representative positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Care Representative I as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Healthcare | $46,138 | $22.0 | 18% |
| Energy & Utilities | $44,965 | $22.0 | 15% |
| Financial Services | $43,010 | $21.0 | 10% |
| Insurance | $43,010 | $21.0 | 10% |
| Pharmaceuticals | $43,010 | $21.0 | 10% |
Understanding how a Customer Care Representative I's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $42,400 | $3,533 | $815 | $20 |
| Average | $39,100 | $3,258 | $752 | $19 |
| 25th Percentile | $35,600 | $2,967 | $685 | $17 |
For a Customer Care Representative I, the most direct path to higher earnings is advancing to the Customer Care Representative II role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $44,000 - a projected growth of 13% over your current level.
Ready to take the next step in your career? Browse thousands of current Customer Care Representative I job openings on our job board. Use the search bar below to find your perfect match.
Zurn Elkay Water Solutions Corporation
Downers Grove, IL
Zurn Elkay Water Solutions Corporation | Downers Grove, IL
Customer Care RepresentativeZurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast gro... more
7 Days Ago
Crown Equipment
Bloomington, IL
Crown Equipment | Bloomington, IL
Crown Equipment Corporation - - Responsibilities:Answer and process incoming parts calls from customers and service technicians. Pull orders, receive and p... more
7 Days Ago
Snap-on
Crystal Lake, IL
Snap-on | Crystal Lake, IL
Customer Service Role At Snap-on. Are you looking to start your career with a great company. Do you enjoy solving problems and talking with customers. A Cu... more
7 Days Ago
DCC Propane, LLC
Springfield, IL
DCC Propane, LLC | Springfield, IL
Job Description. Job Description. The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping custo... more
8 Days Ago
Rod Baker Ford
Plainfield, IL
Rod Baker Ford | Plainfield, IL
Job Description. Job Description. Job description. Company Overview. Rod Baker Ford is a family-owned automotive dealership that has been serving the Plain... more
8 Days Ago
Pacer Group
Naperville, IL
Pacer Group | Naperville, IL
Pacer Group - - Responsibilities: Provide enrollment and account maintenance support for the Supplemental Arrearage Reduction Program. Coordinate and track... more
7 Days Ago
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