What are the main factors that influence a Customer Care Representative II's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Customer Care Representative 's salary?

A Customer Care Representative 's salary grows with experience: a Customer Care Representative I (0-1 years)earns $38,266, a Customer Care Representative II (1-3 years)earns $43,171, a Customer Care Representative III (3-5 years)earns $50,554, a Customer Care Representative IV (5-7 years)earns $56,485, a Customer Care Team Leader (7+ years)earns $63,348,

What are the highest paying states for a Customer Care Representative II?

Customer Care Representative II salary varies significantly by state. The top 3 highest paying states for Customer Care Representative II roles are District of Columbia $47,800, California $47,700, Massachusetts $47,000. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Care Representative roles make?

Salaries for Customer Care Representative level roles vary by specialization: Customer Care Center Representative: $62,060; Customer Care Representative IV: $56,500; Customer Care Representative III: $50,600; Technical Customer Support Representative II: $49,766; Insurance Claims Customer Service Representative II: $47,280.

How do different companies affect a Customer Care Representative II's salary?

Company size, industry, and compensation structure create significant salary variations for Customer Care Representative II roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Customer Care Representative II Salary in the United States

How much does a Customer Care Representative II make in the United States?

As of September 01, 2026, the average salary for a Customer Care Representative II in the United States is $43,200 per year, which breaks down to an hourly rate of $21.

However, a Customer Care Representative II's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $52,370
Majority Range (25th-75th percentile): $39,400 to $48,000
Entry-Level (10th percentile): $35,940

10% $35,940

50% (Median) $43,200

90% $52,370

Customer Care Representative II Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$48,000	$4,000	$923	$23
Average	$43,200	$3,600	$831	$21
25th Percentile	$39,400	$3,283	$758	$19

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Key Factors That Influence Customer Care Representative II Salaries

A Customer Care Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Care Representative Salaries?

Experience is a primary driver of a Customer Care Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Care Representative I (0-1 years): $38,266
Customer Care Representative II (1-3 years): $43,171
Customer Care Representative III (3-5 years): $50,554
Customer Care Representative IV (5-7 years): $56,485
Customer Care Team Leader (7+ years): $63,348

Job Role	Years of Experience	Average Salary
Customer Care Representative I	0-1 years	$38,266
Customer Care Representative II	1-3 years	$43,171
Customer Care Representative III	3-5 years	$50,554
Customer Care Representative IV	5-7 years	$56,485
Customer Care Team Leader	7+ years	$63,348

View as Graph

How Do Customer Care Representative II Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Representative IIs. For example, consider the average annual salaries in these key locations:

District of Columbia: $47,800.
California: $47,700.
Massachusetts: $47,000.

District of Columbia $47,800 California $47,700 Massachusetts $47,000 Washington $46,900 New Jersey $46,800 Alaska $46,800 Connecticut $46,200 New York $45,900

Hawaii $45,200 Rhode Island $44,800 Maryland $44,600 Minnesota $44,200 Illinois $44,100 Colorado $44,100 Oregon $43,900 Delaware $43,800

New Hampshire $43,700 Virginia $43,500 Pennsylvania $43,000 Nevada $42,800 North Dakota $42,700 Michigan $42,600 Wisconsin $42,500 Vermont $42,400

Texas $42,200 Ohio $42,100 Maine $42,100 Arizona $42,100 Georgia $41,700 Indiana $41,500 Wyoming $41,500 Utah $41,400

Iowa $41,400 Kansas $41,200 Louisiana $41,100 North Carolina $41,100 Missouri $41,100 Florida $40,900 Montana $40,800 Nebraska $40,700

Kentucky $40,700 South Carolina $40,500 Tennessee $40,400 Idaho $40,400 New Mexico $40,000 Oklahoma $40,000 Alabama $39,700 South Dakota $39,300

Arkansas $39,100 West Virginia $38,900 Mississippi $38,500

Top Paying Cities for Customer Care Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $54,500
San Francisco: $53,900
Oakland: $52,800

San Jose, CA $54,500

San Francisco, CA $53,900

Oakland, CA $52,800

New York, NY $49,800

Paramus, NJ $49,200

Queens Village, NY $49,200

Passaic, NJ $49,100

Bergenfield, NJ $49,100

Stamford, CT $49,000

Huntington, NY $49,000

Newark, NJ $48,700

Bridgeport, CT $48,600

Vallejo, CA $48,500

New Brunswick, NJ $48,500

Petaluma, CA $48,500

Middlesex, NJ $48,400

Santa Cruz, CA $48,300

Somerset, NJ $48,300

Boston, MA $48,000

Monterey, CA $47,900

Seattle, WA $47,800

Santa Rosa, CA $47,800

Los Angeles, CA $47,700

Juneau, AK $47,600

Washington, DC $47,600

Orange, CA $47,400

Santa Ana, CA $47,300

Long Beach, CA $47,300

Anaheim, CA $47,300

Anchorage, AK $47,200

Santa Maria, CA $47,100

Everett, WA $47,100

Danbury, CT $47,000

Bremerton, WA $46,900

Sacramento, CA $46,700

Santa Barbara, CA $46,700

Tacoma, WA $46,700

New Suffolk, NY $46,700

San Diego, CA $46,600

Trenton, NJ $46,600

Brockton, MA $46,600

Fairbanks, AK $46,500

Lompoc, CA $46,400

Lowell, MA $46,300

Nashua, NH $46,300

Stockton, CA $46,300

Ventura, CA $46,300

Modesto, CA $46,000

Poughkeepsie, NY $45,900

Olympia, WA $45,800

Kennewick, WA $45,800

New Haven, CT $45,800

Lawrence, MA $45,700

Richland, WA $45,600

New Bedford, MA $45,600

Hartford, CT $45,600

Riverside, CA $45,600

Bakersfield, CA $45,500

San Bernardino, CA $45,500

New Britain, CT $45,500

Atlantic City, NJ $45,500

New London, CT $45,500

Norwich, CT $45,400

Portsmouth, NH $45,400

Worcester, MA $45,300

Boulder, CO $45,300

Portland, OR $45,300

Minneapolis, MN $45,100

Philadelphia, PA $45,100

Honolulu, HI $44,900

Saint Paul, MN $44,900

Vineland, NJ $44,900

Providence, RI $44,800

Chicago, IL $44,700

Springfield, MA $44,600

Baltimore, MD $44,600

Bellingham, WA $44,600

Chico, CA $44,500

Pittsfield, MA $44,300

Manchester, NH $44,300

Spokane, WA $44,100

Denver, CO $44,100

Albany, NY $43,900

Troy, NY $43,800

Nassau, NY $43,800

Schenectady, NY $43,800

Wilmington, DE $43,700

Burlington, VT $43,700

Salem, OR $43,600

Portland, ME $43,500

Yakima, WA $43,500

Milwaukee, WI $43,300

Fresno, CA $43,300

Rochester, MN $43,300

Reno, NV $43,300

Detroit, MI $43,200

Ann Arbor, MI $43,200

Allentown, PA $43,200

Houston, TX $43,100

Colorado Springs, CO $43,100

Syracuse, NY $43,100

Carson City, NV $43,100

Eugene, OR $43,000

Gary, IN $43,000

Springfield, OR $42,900

Bismarck, ND $42,900

Galveston, TX $42,900

Fort Collins, CO $42,800

Concord, NH $42,800

Medford, OR $42,800

Austin, TX $42,800

Dallas, TX $42,700

Phoenix, AZ $42,700

Reading, PA $42,700

Mesa, AZ $42,700

Saint Cloud, MN $42,600

Madison, WI $42,600

Utica, NY $42,500

Rochester, NY $42,400

Des Moines, IA $42,400

Raleigh, NC $42,400

Atlanta, GA $42,300

Battle Creek, MI $42,300

Salt Lake City, UT $42,300

Lancaster, PA $42,200

Harrisburg, PA $42,200

Cleveland, OH $42,100

Indianapolis, IN $42,100

Richmond, VA $42,100

Pittsburgh, PA $42,100

Boca Raton, FL $42,100

Fort Worth, TX $42,100

Champaign, IL $42,100

Kansas City, KS $42,100

Kansas City, MO $42,100

Columbus, OH $42,100

Las Vegas, NV $42,000

Cincinnati, OH $42,000

Petersburg, VA $41,900

Huntsville, AL $41,900

Saint Louis, MO $41,800

Charlotte, NC $41,800

Racine, WI $41,800

Dayton, OH $41,800

Lansing, MI $41,800

Appleton, WI $41,800

Pueblo, CO $41,800

Lebanon, PA $41,800

Buffalo, NY $41,800

Toledo, OH $41,700

Benton Harbor, MI $41,700

Binghamton, NY $41,700

Lorain, OH $41,700

Rock Hill, SC $41,700

Billings, MT $41,700

Gastonia, NC $41,700

Elkhart, IN $41,700

York, PA $41,700

Beaumont, TX $41,700

Fort Lauderdale, FL $41,600

Fargo, ND $41,600

Flagstaff, AZ $41,600

Springfield, IL $41,600

Rockford, IL $41,600

Elyria, OH $41,600

Duluth, MN $41,500

Miami, FL $41,500

Grand Forks, ND $41,500

Cheyenne, WY $41,500

Bangor, ME $41,400

Cedar Rapids, IA $41,400

Casper, WY $41,300

Hialeah, FL $41,300

Grand Rapids, MI $41,300

Louisville, KY $41,300

Durham, NC $41,300

Scranton, PA $41,200

New Orleans, LA $41,200

Virginia Beach, VA $41,200

Akron, OH $41,200

Baton Rouge, LA $41,100

Green Bay, WI $41,100

Omaha, NE $41,100

Sarasota, FL $41,100

Peoria, IL $41,100

Nashville, TN $41,100

Tampa, FL $41,000

Charleston, SC $41,000

Davenport, IA $41,000

Jamestown, NY $41,000

Tucson, AZ $41,000

Saint Petersburg, FL $41,000

Bradenton, FL $40,900

Evansville, IN $40,900

Port Arthur, TX $40,900

Santa Fe, NM $40,800

Orlando, FL $40,800

Clearwater, FL $40,800

La Crosse, WI $40,700

Canton, OH $40,700

Albuquerque, NM $40,600

Newport News, VA $40,600

High Point, NC $40,600

Ogden, UT $40,600

Corpus Christi, TX $40,600

Moline, IL $40,500

Fort Myers, FL $40,500

Salisbury, NC $40,500

Jacksonville, FL $40,500

Boise, ID $40,500

Rock Island, IL $40,500

Laramie, WY $40,500

Norfolk, VA $40,500

Saginaw, MI $40,500

Memphis, TN $40,400

Tulsa, OK $40,400

Waterloo, IA $40,400

Spartanburg, SC $40,400

San Antonio, TX $40,300

Cedar Falls, IA $40,300

Fort Wayne, IN $40,300

Lincoln, NE $40,300

Provo, UT $40,300

Birmingham, AL $40,200

Greensboro, NC $40,200

South Bend, IN $40,200

Savannah, GA $40,200

Muskegon, MI $40,200

Winston Salem, NC $40,100

Lima, OH $40,000

Tuscaloosa, AL $40,000

Greenville, SC $40,000

Wichita, KS $40,000

Lexington, KY $40,000

Anderson, IN $40,000

Lake Charles, LA $40,000

Augusta, GA $40,000

Columbia, SC $39,900

Springfield, OH $39,900

Asheville, NC $39,800

Bloomington, IN $39,800

Shreveport, LA $39,700

Knoxville, TN $39,700

Wilmington, NC $39,600

Roanoke, VA $39,600

Melbourne, FL $39,500

Topeka, KS $39,500

Frankfort, KY $39,500

Oklahoma City, OK $39,500

Chillicothe, OH $39,500

Longview, TX $39,500

Mobile, AL $39,400

Terre Haute, IN $39,400

Sioux Falls, SD $39,400

Altoona, PA $39,300

Amarillo, TX $39,300

Killeen, TX $39,300

Fayetteville, AR $39,300

Chattanooga, TN $39,300

Lynchburg, VA $39,200

Sioux City, IA $39,200

Idaho Falls, ID $39,200

Youngstown, OH $39,100

Lafayette, LA $39,100

Portsmouth, OH $39,100

Gainesville, FL $39,100

Little Rock, AR $39,100

Pensacola, FL $39,000

Daytona Beach, FL $39,000

Clarksville, TN $39,000

Temple, TX $39,000

Erie, PA $38,900

Hopkinsville, KY $38,900

Florence, SC $38,900

Great Falls, MT $38,800

Charleston, WV $38,800

Macon, GA $38,700

Tallahassee, FL $38,700

Fayetteville, NC $38,700

Waco, TX $38,700

Helena, MT $38,700

Pine Bluff, AR $38,700

Vincennes, IN $38,600

Lubbock, TX $38,600

Alamogordo, NM $38,600

Rapid City, SD $38,500

Twin Falls, ID $38,500

Jackson, MS $38,400

Huntington, WV $38,400

Greenville, MS $38,400

Parkersburg, WV $38,400

Montgomery, AL $38,400

Wichita Falls, TX $38,300

Springfield, MO $38,300

Biloxi, MS $38,300

Monroe, LA $38,300

Columbus, GA $38,200

Johnstown, PA $38,200

Sumter, SC $38,200

Pascagoula, MS $38,100

Abilene, TX $38,100

Kingsport, TN $38,000

Albany, GA $38,000

Gulfport, MS $38,000

Alexandria, LA $37,900

Fort Smith, AR $37,800

El Paso, TX $37,600

Las Cruces, NM $37,400

Harlingen, TX $37,300

Pocatello, ID $37,300

Florence, AL $37,300

Brownsville, TX $37,300

Mcallen, TX $37,200

Dothan, AL $37,100

Columbus, MS $36,900

Altus, OK $36,700

Lawton, OK $36,600

Pierre, SD $36,400

What Skills Can Increase a Customer Care Representative II's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

Skills	Demand Percentage
Customer Service	40.75%
Customer Care	1.43%
Cash Handling	0.91%

See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Care Representative II's salary.

Presentation: Can increase your salary by up to 17%.
Building Relationships: Can increase your salary by up to 11%.
Leadership: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Presentation	$50,544	17%
Building Relationships	$47,952	11%
Leadership	$47,088	9%

Get Latest Data

Customer Care Representative II Salary by Company Size: Startups vs. Enterprise

Customer Care Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $48,278. While startup companies pay approximate $40,838.

Customer Care Representative II Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$40,838
Growth Stage	51~500	$43,190
Established	501~5000	$46,618
Enterprise	5000+	$48,278

Customer Care Representative II Salary by Industry: Top Paying Sectors

For Customer Care Representative II roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Care Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Care Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Customer Care Representative II

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$49,680	$24.0	15%
Biotechnology	$47,520	$23.0	10%
Energy & Utilities	$47,520	$23.0	10%
Healthcare	$46,656	$22.0	8%
Pharmaceuticals	$46,656	$22.0	8%

How Education impacts a Customer Care Representative II's Salary?

Your level of education can impact your salary potential. While many Customer Care Representative IIs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Care Representative II with a High School Diploma or Technical Certificate is between $42,734 and $45,455).

Customer Care Representative II Salaries by Degree Level

$46,600
$46,100
$45,500
$45,000
$44,400
$43,900
$43,300
$42,800

Typical Education for Customer Care Representative II
Degree Level	% of user with this level of education
No Diploma	0.9%
High School	39.5%
Associates	16.5%
Bachelors	40.4%
Masters	2.6%
Doctorate	0.1%

View as Graph

Customer Care Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Care Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$39,400

Average $43,200/year

$48,000

$3,283

Average $3,600/month

$4,000

$758

Average $831/week

$923

$19

Average $21/hour

$23

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$48,000	$4,000	$923	$23
Average	$43,200	$3,600	$831	$21
25th Percentile	$39,400	$3,283	$758	$19

Customer Care Representative II Salary Growth & Career Path

Customer Care Representative II

Next Role

Advancement

Customer Care Representative III Customer Care Manager

For a Customer Care Representative II, the most direct path to higher earnings is advancing to the Customer Care Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $50,600 - a projected growth of 17% over your current level.

Salary Trends for Customer Care Representative II

Salaries for a Customer Care Representative II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $38,028 in 2023 to around $37,257 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Care Representative II salary trends, .

Average Annual Salary of Customer Care Representative II Over Time

$???
$38,028
$37,479
$37,257
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$38,028
2024	$37,479
2025	$37,257
2026	View More
2027	View More

Most common benefits for Customer Care Representative II

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for Customer Care Representative II

Here are companies hiring for Customer Care Representative II and their salaries, click below for more details.

C $128,509/per year

C R Bard Inc Biotechnology the United States

H $124,697/per year

Henry Schein Canada Biotechnology the United States

N $123,899/per year

Nordex Inc Biotechnology the United States

N $120,416/per year

Nipro Corp Biotechnology the United States

E $115,870/per year

Enovis Biotechnology the United States

A $114,553/per year

Advanced Research Projects Agency - Energy Biotechnology the United States

M $112,110/per year

MiniMed Inc Biotechnology the United States

L $111,500/per year

Labcorp Drug Development Biotechnology the United States

L $110,229/per year

Life Technologies Corp Biotechnology the United States

Z $106,224/per year

Zimmer Biomet Biotechnology the United States

P $103,077/per year

Promontory Therapeutics Biotechnology the United States

S $102,181/per year

Steris PLC Biotechnology the United States

G $97,274/per year

Gavin Conferences Pty Ltd Biotechnology the United States

E $94,764/per year

Endeavor BioMedicines Biotechnology the United States

R $94,402/per year

Replay Holdings LLC Biotechnology the United States

P $94,235/per year

Pleno Inc Biotechnology the United States

S $93,666/per year

Simulaids Inc Biotechnology the United States

N $88,880/per year

NOIRLab/CAS Biotechnology the United States

O $86,468/per year

Onward Technology Biotechnology the United States

L $84,895/per year

LED Medical Diagnostics Inc Biotechnology the United States

E $84,682/per year

Eyeco Ltd Biotechnology the United States

P $84,523/per year

Paerosol Biotechnology the United States

I $83,525/per year

IONIQ Sciences Inc Biotechnology the United States

S $82,815/per year

Stateside PPE Biotechnology the United States

D $82,041/per year

Digi Bio Biotechnology the United States

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FAQ about Customer Care Representative II

1. What industry pays the highest salary for Customer Care Representative II?

The Financial Services industry offers the highest average compensation for Customer Care Representative II roles, with salaries approximately 15% above the market median.

2. Can you make a lot of money in customer service?

While the average wage for a customer care representative is around $45,600 annually, salaries can range from $40,900 to $51,700. Advancement opportunities exist, and specializing in certain areas can lead to higher earnings. Entry-level roles focus on customer service, while higher positions may involve supervision or sales.

3. What is a CSR 2 position?

A CSR 2 position involves providing internal and external customer support for a specific department or program. Responsibilities include responding to inquiries from the public and other agencies, handling clerical and administrative tasks, and performing additional duties as needed. The salary for this role ranges from $40,900 to $51,700, with a midpoint of $45,600.

4. How much do customer service reps make in USA?

Customer Service Representatives in the USA earn between $40,900 and $51,700 annually, with a median salary of $45,600. This translates to an average hourly wage of approximately $18.80. Salaries can vary based on experience, location, and the specific employer.

5. What is an entry level CSR?

An entry-level Customer Care Representative (CSR) focuses on assisting customers and addressing their inquiries. This role typically offers a salary range from $40,900 to $51,700, with a midpoint of $45,600. CSRs play a vital role in enhancing customer satisfaction and fostering positive relationships between the company and its clients.

6. What is a Tier 2 representative?

A Tier 2 representative, or L2 support, is part of the escalation team in customer service, responsible for addressing more complex issues that Tier 1 cannot resolve. They handle specialized tickets requiring higher system access. The salary for a Customer Care Representative ranges from $40,900 to $51,700, with a midpoint of $45,600.

7. What is the highest pay for customer service?

The highest pay for Customer Care Representatives is $51,700, with a median salary of $45,600. The lowest salary in this role starts at $40,900. This reflects the competitive nature of the industry and the value placed on customer service skills.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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