As of May 01, 2026, the average salary for a Customer Care Representative II in the United States is $43,200 per year, which breaks down to an hourly rate of $21.
However, a Customer Care Representative II's salary can vary significantly. Here’s a look at the typical salary range:
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A Customer Care Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.
Experience is a primary driver of a Customer Care Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
| Job Role | Years of Experience | Average Salary |
|---|---|---|
| Customer Care Representative I | 0-1 years | $38,262 |
| Customer Care Representative II | 1-3 years | $43,151 |
| Customer Care Representative III | 3-5 years | $50,510 |
| Customer Care Representative IV | 5-7 years | $56,460 |
| Customer Care Team Leader | 7+ years | $63,308 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Care Representative IIs. For example, consider the average annual salaries in these key locations:
Demanded Skills for the Role:
| Skills | Demand Percentage |
|---|---|
| Customer Service | 40.75% |
| Customer Care | 1.43% |
| Cash Handling | 0.91% |
| Skill | Salary | Salary % Increase |
|---|---|---|
|
Presentation
|
$50,544 |
17%
|
|
Building Relationships
|
$47,952 |
11%
|
|
Leadership
|
$47,088 |
9%
|
|
Organizational Skills
|
$46,224 |
7%
|
|
Customer Relationship
|
$46,224 |
7%
|
|
Problem Solving
|
$45,360 |
5%
|
Your level of education can impact your salary potential. While many Customer Care Representative IIs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data, the median salary for a Customer Care Representative II with a High School Diploma or Technical Certificate is between $42,734 and $45,455).
Customer Care Representative II Salaries by Degree Level
| Degree Level | % of user with this level of education |
|---|---|
| No Diploma | 0.9% |
| High School | 39.5% |
| Associates | 16.5% |
| Bachelors | 40.4% |
| Masters | 2.6% |
| Doctorate | 0.1% |
Understanding how a Customer Care Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
Last Updated on May 01, 2026For a Customer Care Representative II, the most direct path to higher earnings is advancing to the Customer Care Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $50,600 - a projected growth of 17% over your current level.
Salaries for a Customer Care Representative II can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $38,028 in 2023 to around $37,257 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Care Representative II salary trends, .
| Year | Average Annual Salary |
|---|---|
| 2022 |
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|
| 2023 | $38,028 |
| 2024 | $37,479 |
| 2025 | $37,257 |
| 2026 |
View More
|
| 2027 |
View More
|
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While the average wage for a customer care representative is around $45,600 annually, salaries can range from $40,900 to $51,700. Advancement opportunities exist, and specializing in certain areas can lead to higher earnings. Entry-level roles focus on customer service, while higher positions may involve supervision or sales.
A CSR 2 position involves providing internal and external customer support for a specific department or program. Responsibilities include responding to inquiries from the public and other agencies, handling clerical and administrative tasks, and performing additional duties as needed. The salary for this role ranges from $40,900 to $51,700, with a midpoint of $45,600.
Customer Service Representatives in the USA earn between $40,900 and $51,700 annually, with a median salary of $45,600. This translates to an average hourly wage of approximately $18.80. Salaries can vary based on experience, location, and the specific employer.
An entry-level Customer Care Representative (CSR) focuses on assisting customers and addressing their inquiries. This role typically offers a salary range from $40,900 to $51,700, with a midpoint of $45,600. CSRs play a vital role in enhancing customer satisfaction and fostering positive relationships between the company and its clients.
A Tier 2 representative, or L2 support, is part of the escalation team in customer service, responsible for addressing more complex issues that Tier 1 cannot resolve. They handle specialized tickets requiring higher system access. The salary for a Customer Care Representative ranges from $40,900 to $51,700, with a midpoint of $45,600.
The highest pay for Customer Care Representatives is $51,700, with a median salary of $45,600. The lowest salary in this role starts at $40,900. This reflects the competitive nature of the industry and the value placed on customer service skills.
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)
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