How much does a Customer Care Representative IV make in the United States? The average Customer Care Representative IV salary in the United States is $55,300 as of March 26, 2024, but the range typically falls between $50,000 and $61,700. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Care Representative IV Salary | $45,175 | US | March 26, 2024 |
25th Percentile Customer Care Representative IV Salary | $50,000 | US | March 26, 2024 |
50th Percentile Customer Care Representative IV Salary | $55,300 | US | March 26, 2024 |
75th Percentile Customer Care Representative IV Salary | $61,700 | US | March 26, 2024 |
90th Percentile Customer Care Representative IV Salary | $67,527 | US | March 26, 2024 |
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The Customer Care Representative IV resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Being a Customer Care Representative IV provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. In addition, Customer Care Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Being a Customer Care Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. Working as a Customer Care Representative IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)
3 - 5 years experience
High School Diploma or Technical Certificate
5 - 7 years experience
High School Diploma or Technical Certificate
2 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Client Service Specialist IV | Experience 7 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
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