What are the main factors that influence a Customer Care Representative II's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Care Representative II?

The Financial Services industry offers the highest average compensation for Customer Care Representative II roles, with salaries approximately 15% above the market median.

How does experience change A Customer Care Representative 's salary?

A Customer Care Representative 's salary grows with experience: a Customer Care Representative I (0-1 years)earns $40,376, a Customer Care Representative II (1-3 years)earns $45,547, a Customer Care Representative III (3-5 years)earns $53,331, a Customer Care Representative IV (5-7 years)earns $59,595, a Customer Care Team Leader (7+ years)earns $66,832,

What are the highest paying cities for a Customer Care Representative II?

Customer Care Representative II salary varies significantly by city. The top 3 highest paying cities in Washington for Customer Care Representative II roles are San Jose $54,500, San Francisco $53,900, Oakland $52,800.

How much do different types of Customer Care Representative roles make?

Salaries for Customer Care Representative level roles vary by specialization: Customer Care Center Representative: $62,051; Customer Care Representative IV: $56,500; Customer Care Representative III: $50,600; Technical Customer Support Representative II: $49,752; Insurance Claims Customer Service Representative II: $47,280.

What specialized skills increase a Customer Care Representative II's salary?

Skills with high demand and low supply, such as Presentation (up to 17% premium), Building Relationships (up to 11% premium), Leadership (up to 9% premium), directly translate to higher compensation. Employers pay more for these capabilities to gain a competitive edge.

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Customer Care Representative II Salary in Sequim, WA

How much does a Customer Care Representative II make in Sequim, WA?

As of August 01, 2026, the average salary for a Customer Care Representative II in Sequim, WA is $45,600 per year, which breaks down to an hourly rate of $22.

However, a Customer Care Representative II's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $55,152
Majority Range (25th-75th percentile): $41,600 to $50,600
Entry-Level (10th percentile): $37,958

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Customer Care Representative II Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$50,600	$4,217	$973	$24
Average	$45,600	$3,800	$877	$22
25th Percentile	$41,600	$3,467	$800	$20

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Key Factors That Influence Customer Care Representative II Salaries

A Customer Care Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, skills, and company size can directly affect your earning potential.

How Experience Level Affects Customer Care Representative Salaries?

Experience is a primary driver of a Customer Care Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Care Representative I (0-1 years): $40,376
Customer Care Representative II (1-3 years): $45,547
Customer Care Representative III (3-5 years): $53,331
Customer Care Representative IV (5-7 years): $59,595
Customer Care Team Leader (7+ years): $66,832

Job Role	Years of Experience	Average Salary
Customer Care Representative I	0-1 years	$40,376
Customer Care Representative II	1-3 years	$45,547
Customer Care Representative III	3-5 years	$53,331
Customer Care Representative IV	5-7 years	$59,595
Customer Care Team Leader	7+ years	$66,832

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Top Paying Cities for Customer Care Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $54,500
San Francisco: $53,900
Oakland: $52,800

San Jose, CA $54,500

San Francisco, CA $53,900

Oakland, CA $52,800

New York, NY $49,800

Paramus, NJ $49,100

Queens Village, NY $49,100

Passaic, NJ $49,100

Bergenfield, NJ $49,100

Huntington, NY $49,000

Stamford, CT $49,000

Newark, NJ $48,700

Bridgeport, CT $48,600

Vallejo, CA $48,500

New Brunswick, NJ $48,500

Petaluma, CA $48,400

Middlesex, NJ $48,400

Santa Cruz, CA $48,300

Somerset, NJ $48,300

Boston, MA $48,000

Monterey, CA $47,900

Seattle, WA $47,800

Santa Rosa, CA $47,800

Los Angeles, CA $47,700

Juneau, AK $47,600

Washington, DC $47,600

Orange, CA $47,400

Santa Ana, CA $47,300

Long Beach, CA $47,300

Anaheim, CA $47,300

Anchorage, AK $47,200

Santa Maria, CA $47,100

Everett, WA $47,100

Danbury, CT $47,000

Bremerton, WA $46,900

Tacoma, WA $46,700

New Suffolk, NY $46,700

Sacramento, CA $46,700

Santa Barbara, CA $46,700

Trenton, NJ $46,600

Brockton, MA $46,600

San Diego, CA $46,600

Fairbanks, AK $46,500

Lompoc, CA $46,400

Lowell, MA $46,300

Ventura, CA $46,300

Nashua, NH $46,300

Stockton, CA $46,300

Modesto, CA $46,000

Poughkeepsie, NY $45,900

New Haven, CT $45,800

Olympia, WA $45,800

Kennewick, WA $45,800

Lawrence, MA $45,600

Hartford, CT $45,600

Riverside, CA $45,600

New Bedford, MA $45,600

Richland, WA $45,600

New London, CT $45,500

Atlantic City, NJ $45,500

San Bernardino, CA $45,500

Bakersfield, CA $45,500

New Britain, CT $45,500

Norwich, CT $45,400

Portsmouth, NH $45,400

Boulder, CO $45,300

Portland, OR $45,300

Worcester, MA $45,300

Philadelphia, PA $45,100

Minneapolis, MN $45,100

Honolulu, HI $44,900

Saint Paul, MN $44,900

Vineland, NJ $44,900

Providence, RI $44,800

Chicago, IL $44,700

Springfield, MA $44,600

Baltimore, MD $44,600

Bellingham, WA $44,600

Chico, CA $44,500

Manchester, NH $44,300

Pittsfield, MA $44,300

Denver, CO $44,100

Spokane, WA $44,100

Albany, NY $43,900

Troy, NY $43,800

Nassau, NY $43,800

Schenectady, NY $43,700

Wilmington, DE $43,700

Burlington, VT $43,700

Salem, OR $43,600

Yakima, WA $43,500

Portland, ME $43,500

Rochester, MN $43,300

Reno, NV $43,300

Fresno, CA $43,300

Milwaukee, WI $43,300

Allentown, PA $43,200

Detroit, MI $43,200

Ann Arbor, MI $43,200

Carson City, NV $43,100

Houston, TX $43,100

Colorado Springs, CO $43,100

Syracuse, NY $43,100

Eugene, OR $43,000

Gary, IN $43,000

Springfield, OR $42,900

Bismarck, ND $42,900

Galveston, TX $42,900

Concord, NH $42,800

Austin, TX $42,800

Medford, OR $42,800

Fort Collins, CO $42,800

Mesa, AZ $42,700

Reading, PA $42,700

Phoenix, AZ $42,700

Dallas, TX $42,700

Saint Cloud, MN $42,600

Madison, WI $42,600

Utica, NY $42,500

Raleigh, NC $42,400

Rochester, NY $42,400

Des Moines, IA $42,400

Salt Lake City, UT $42,300

Atlanta, GA $42,300

Battle Creek, MI $42,300

Lancaster, PA $42,200

Harrisburg, PA $42,200

Indianapolis, IN $42,100

Pittsburgh, PA $42,100

Columbus, OH $42,100

Boca Raton, FL $42,100

Champaign, IL $42,100

Kansas City, KS $42,100

Kansas City, MO $42,100

Fort Worth, TX $42,100

Richmond, VA $42,100

Cleveland, OH $42,000

Las Vegas, NV $42,000

Cincinnati, OH $42,000

Huntsville, AL $41,900

Petersburg, VA $41,900

Charlotte, NC $41,800

Lebanon, PA $41,800

Racine, WI $41,800

Saint Louis, MO $41,800

Dayton, OH $41,800

Lansing, MI $41,800

Appleton, WI $41,800

Pueblo, CO $41,800

Buffalo, NY $41,800

Toledo, OH $41,700

York, PA $41,700

Elkhart, IN $41,700

Gastonia, NC $41,700

Billings, MT $41,700

Beaumont, TX $41,700

Lorain, OH $41,700

Benton Harbor, MI $41,700

Binghamton, NY $41,700

Fargo, ND $41,600

Flagstaff, AZ $41,600

Elyria, OH $41,600

Rock Hill, SC $41,600

Rockford, IL $41,600

Springfield, IL $41,600

Fort Lauderdale, FL $41,500

Duluth, MN $41,500

Miami, FL $41,500

Grand Forks, ND $41,500

Cheyenne, WY $41,500

Bangor, ME $41,400

Cedar Rapids, IA $41,400

Casper, WY $41,300

Hialeah, FL $41,300

Louisville, KY $41,300

Durham, NC $41,300

Grand Rapids, MI $41,300

Scranton, PA $41,200

New Orleans, LA $41,200

Virginia Beach, VA $41,200

Akron, OH $41,200

Green Bay, WI $41,100

Omaha, NE $41,100

Nashville, TN $41,100

Sarasota, FL $41,100

Peoria, IL $41,100

Baton Rouge, LA $41,000

Charleston, SC $41,000

Davenport, IA $41,000

Jamestown, NY $41,000

Tucson, AZ $41,000

Saint Petersburg, FL $41,000

Tampa, FL $41,000

Bradenton, FL $40,900

Evansville, IN $40,900

Port Arthur, TX $40,900

Santa Fe, NM $40,800

Orlando, FL $40,800

Clearwater, FL $40,800

La Crosse, WI $40,700

Canton, OH $40,700

Corpus Christi, TX $40,600

Ogden, UT $40,600

Newport News, VA $40,600

Albuquerque, NM $40,600

High Point, NC $40,600

Norfolk, VA $40,500

Laramie, WY $40,500

Rock Island, IL $40,500

Saginaw, MI $40,500

Jacksonville, FL $40,500

Salisbury, NC $40,500

Boise, ID $40,500

Moline, IL $40,500

Fort Myers, FL $40,400

Memphis, TN $40,400

Tulsa, OK $40,400

Waterloo, IA $40,400

Provo, UT $40,300

Fort Wayne, IN $40,300

Cedar Falls, IA $40,300

Spartanburg, SC $40,300

Lincoln, NE $40,300

San Antonio, TX $40,200

Greensboro, NC $40,200

South Bend, IN $40,200

Savannah, GA $40,200

Muskegon, MI $40,200

Birmingham, AL $40,200

Winston Salem, NC $40,100

Tuscaloosa, AL $40,000

Wichita, KS $40,000

Lima, OH $40,000

Greenville, SC $40,000

Lake Charles, LA $40,000

Lexington, KY $40,000

Anderson, IN $40,000

Augusta, GA $40,000

Springfield, OH $39,900

Columbia, SC $39,900

Bloomington, IN $39,800

Asheville, NC $39,800

Knoxville, TN $39,700

Shreveport, LA $39,700

Wilmington, NC $39,600

Roanoke, VA $39,600

Longview, TX $39,500

Chillicothe, OH $39,500

Melbourne, FL $39,500

Frankfort, KY $39,500

Topeka, KS $39,500

Oklahoma City, OK $39,500

Sioux Falls, SD $39,400

Mobile, AL $39,400

Terre Haute, IN $39,400

Altoona, PA $39,300

Amarillo, TX $39,300

Killeen, TX $39,300

Fayetteville, AR $39,300

Lynchburg, VA $39,200

Idaho Falls, ID $39,200

Sioux City, IA $39,200

Chattanooga, TN $39,200

Gainesville, FL $39,100

Portsmouth, OH $39,100

Little Rock, AR $39,100

Lafayette, LA $39,100

Youngstown, OH $39,100

Temple, TX $39,000

Pensacola, FL $39,000

Daytona Beach, FL $39,000

Clarksville, TN $39,000

Hopkinsville, KY $38,900

Erie, PA $38,900

Florence, SC $38,900

Charleston, WV $38,800

Great Falls, MT $38,800

Pine Bluff, AR $38,700

Helena, MT $38,700

Waco, TX $38,700

Fayetteville, NC $38,700

Tallahassee, FL $38,700

Macon, GA $38,700

Vincennes, IN $38,600

Lubbock, TX $38,600

Alamogordo, NM $38,600

Twin Falls, ID $38,500

Rapid City, SD $38,500

Montgomery, AL $38,400

Parkersburg, WV $38,400

Jackson, MS $38,400

Huntington, WV $38,400

Greenville, MS $38,400

Monroe, LA $38,300

Wichita Falls, TX $38,300

Springfield, MO $38,300

Biloxi, MS $38,300

Columbus, GA $38,200

Sumter, SC $38,200

Johnstown, PA $38,200

Pascagoula, MS $38,100

Abilene, TX $38,100

Kingsport, TN $38,000

Albany, GA $38,000

Gulfport, MS $38,000

Alexandria, LA $37,900

Fort Smith, AR $37,800

El Paso, TX $37,600

Las Cruces, NM $37,400

Harlingen, TX $37,300

Pocatello, ID $37,300

Florence, AL $37,300

Brownsville, TX $37,300

Mcallen, TX $37,200

Dothan, AL $37,100

Columbus, MS $36,900

Altus, OK $36,700

Lawton, OK $36,600

Pierre, SD $36,400

What Skills Can Increase a Customer Care Representative II's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

See More Skills

Skills	Demand Percentage
Customer Service	40.75%
Customer Care	1.43%
Cash Handling	0.91%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Care Representative II's salary.

Presentation: Can increase your salary by up to 17%.
Building Relationships: Can increase your salary by up to 11%.
Leadership: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Presentation	$53,352	17%
Building Relationships	$50,616	11%
Leadership	$49,704	9%
Organizational Skills	$48,792	7%
Customer Relationship	$48,792	7%
Problem Solving	$47,880	5%

Get Latest Data

Customer Care Representative II Salary by Company Size: Startups vs. Enterprise

Customer Care Representative II salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $51,047. While startup companies pay approximate $43,184.

Customer Care Representative II Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$43,184
Growth Stage	51~500	$45,672
Established	501~5000	$49,295
Enterprise	5000+	$51,047

Customer Care Representative II Salary by Industry: Top Paying Sectors

For Customer Care Representative II roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Care Representative positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Customer Care Representative II as a support function rather than a direct revenue driver.

The top paying industries for a Customer Care Representative II

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Financial Services	$52,440	$25.0	15%
Biotechnology	$50,160	$24.0	10%
Energy & Utilities	$50,160	$24.0	10%
Healthcare	$49,248	$24.0	8%
Pharmaceuticals	$49,248	$24.0	8%

Customer Care Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Care Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

$41,600

Average $45,600/year

$50,600

$3,467

Average $3,800/month

$4,217

$800

Average $877/week

$973

$20

Average $22/hour

$24

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$50,600	$4,217	$973	$24
Average	$45,600	$3,800	$877	$22
25th Percentile	$41,600	$3,467	$800	$20

Customer Care Representative II Salary Growth & Career Path

Customer Care Representative II

Customer Care Representative III

Customer Care Manager

For a Customer Care Representative II, the most direct path to higher earnings is advancing to the Customer Care Representative III role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $53,400 - a projected growth of 17% over your current level.

Salaries of jobs related to Customer Care Representative II

Find Your Next Customer Care Representative II Job

Ready to take the next step in your career? Browse thousands of current Customer Care Representative II job openings on our job board. Use the search bar below to find your perfect match.

Wood Agency Life

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This job posting is anticipated to remain open for 30 days, from 23-Jul-2026.The posting may close early due to the volume of applicants.Join a financial s... more

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Sequim, WA

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Sequim, WA

Delivery Truck Driver

Ferguson | Sequim, WA

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