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Customer Service Specialist - E-commerce Salary in Massachusetts

How much does a Customer Service Specialist - E-commerce make in Massachusetts?

As of August 01, 2026, the average salary for a Customer Service Specialist - E-commerce in Massachusetts is $44,710 per year, which breaks down to an hourly rate of $21.

However, a Customer Service Specialist - E-commerce's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $55,791
  • Majority Range (25th-75th percentile): $40,940 to $50,510
  • Entry-Level (10th percentile): $37,508
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View as table View as graph 25% $40,940 10% $37,508 90% $55,791 75% $50,510 $44,710 50%(Median) Didn’t find job title? Click

Customer Service Specialist - E-commerce Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $50,510 $4,209 $971 $24
Average $44,710 $3,726 $860 $21
25th Percentile $40,940 $3,412 $787 $20
Check out Customer Service Specialist - E-commerce Job Openings in Massachusetts
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Customer Service Specialist

Super Service Today - Danvers, MA

Customer Service Delivery Specialist

Carvana - Attleboro, MA

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Key Factors That Influence Customer Service Specialist - E-commerce Salaries

A Customer Service Specialist - E-commerce's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Specialist - E-commerce Salaries?

Experience is a primary driver of a Customer Service Specialist - E-commerce's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Service Specialist - E-commerce (1-3 years): $44,706
  • Customer Service Senior Specialist E-commerce (3-5 years): $51,755
  • Customer Service Manager -E-commerce (5+ years): $103,409
Job Role Years of Experience Average Salary
Customer Service Specialist - E-commerce1-3 years$44,706
Customer Service Senior Specialist E-commerce3-5 years$51,755
Customer Service Manager -E-commerce5+ years$103,409
$44,706 Customer ...
$51,755 Customer ...
$103,409 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Service Specialist - E-commerces

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $42,380
  • Amherst: $42,690
  • Barre: $43,120

Customer Service Specialist - E-commerce Salary by Company Size: Startups vs. Enterprise

Customer Service Specialist - E-commerce salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $50,050. While startup companies pay approximate $42,341.

Customer Service Specialist - E-commerce Salary by Company Size

Company Size Employees Average Salary
Startup1~50$42,341
Growth Stage51~500$44,781
Established501~5000$48,332
Enterprise5000+$50,050

Customer Service Specialist - E-commerce Salary by Industry: Top Paying Sectors

For Customer Service Specialist - E-commerce roles, the industry you choose can affect earning potential by as much as 39% (the gap between the highest and lowest paying industries). Data shows that the Insurance and Pharmaceuticals sectors offer the strongest compensation, at 15% above the average. In contrast, Customer Service Specialist - E-commerce positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Customer Service Specialist - E-commerce as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Specialist - E-commerce

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$51,416$25.015%
Pharmaceuticals$49,628$24.011%
Construction$49,181$24.010%
Healthcare$48,287$23.08%
Energy & Utilities$47,393$23.06%

Customer Service Specialist - E-commerce Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Specialist - E-commerce's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$40,940
Average $44,710/year
$50,510
$3,412
Average $3,726/month
$4,209
$787
Average $860/week
$971
$20
Average $21/hour
$24
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $50,510 $4,209 $971 $24
Average $44,710 $3,726 $860 $21
25th Percentile $40,940 $3,412 $787 $20

Customer Service Specialist - E-commerce Salary Growth & Career Path

Customer Service Specialist - E-commerce
Customer Service Senior Specialist E-commerce
Customer Service Manager -E-commerce

For a Customer Service Specialist - E-commerce, the most direct path to higher earnings is advancing to the Customer Service Senior Specialist E-commerce role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $51,760 - a projected growth of 16% over your current level.

Salaries of jobs related to Customer Service Specialist - E-commerce

Find Your Next Customer Service Specialist - E-commerce Job

Ready to take the next step in your career? Browse thousands of current Customer Service Specialist - E-commerce job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Revvity

    Newtonville, MA

    Customer Service Specialist

    Revvity | Newtonville, MA

    A leading company in health services is looking for a Customer Service Representative to provide support remotely.This role requires a bachelor's degree an... more

    5 Days Ago

  • Thermo Fisher

    Tewksbury, MA

    Customer Service Specialist

    Thermo Fisher | Tewksbury, MA

    Customer Service Specialist IYour role as a Customer Service Specialist I for the FCP Custom & Bulk business is to ensure a smooth customer experience from... more

    5 Days Ago

  • Carvana

    Norfolk, MA

    Customer Service Delivery Specialist

    Carvana | Norfolk, MA

    Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retaile... more

    5 Days Ago

  • Super Service Today

    Danvers, MA

    Customer Service Specialist

    Super Service Today | Danvers, MA

    Join Our Team At Super Service TodayGrow your career, receive competitive benefits, and work with a team who, from the top down, prides itself on being a c... more

    5 Days Ago

  • ABCorp

    Boston, MA

    Customer Service Specialist

    ABCorp | Boston, MA

    3D Customer Service SpecialistAre you looking to jump start your career as part of a dynamic customer service team. ABCorp 3D is actively seeking candidate... more

    5 Days Ago

  • DICK'S SPORTING GOODS INC

    Leominster, MA

    Customer Service Specialist

    DICK'S SPORTING GOODS INC | Leominster, MA

    The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customer... more

    5 Days Ago

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