Salary AI Book a Demo

Customer Service Manager -E-commerce Salary in Massachusetts

How much does a Customer Service Manager -E-commerce make in Massachusetts?

As of August 01, 2026, the average salary for a Customer Service Manager -E-commerce in Massachusetts is $103,500 per year, which breaks down to an hourly rate of $50.

However, a Customer Service Manager -E-commerce's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $124,706
  • Majority Range (25th-75th percentile): $89,300 to $114,600
  • Entry-Level (10th percentile): $76,372
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
Recruit with AI
Smart Recruiting
Salary Salary + Bonus Benefits
Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $89,300 10% $76,372 90% $124,706 75% $114,600 $103,500 50%(Median) Didn’t find job title? Click

Customer Service Manager -E-commerce Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $114,600 $9,550 $2,204 $55
Average $103,500 $8,625 $1,990 $50
25th Percentile $89,300 $7,442 $1,717 $43
Check out Customer Service Manager -E-commerce Job Openings in Massachusetts
Customer Service Manager

Stop & Shop - Agawam, MA

Customer Service Manager

Stop & Shop - Greenfield, MA

Customer Service Manager

Stop & Shop - Gloucester, MA

Customer Service Manager

Stop & Shop - Reading, MA

Search More Customer Service Manager -E-commerce Jobs in Massachusetts
Select State
Select City in MA
Choose Similar Job
Choose Category
Cost of Living
Average Salary for United States
See it in Action

Key Factors That Influence Customer Service Manager -E-commerce Salaries

A Customer Service Manager -E-commerce's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Service Manager -E-commerce Salaries?

Experience is a primary driver of a Customer Service Manager -E-commerce's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $98,218
  • Early Career (1-2 years): $98,852
  • Mid-Level (2-4 years): $100,330
  • Senior-Level (5-8 years): $102,019
  • Expert (over 8 years): $104,657
Levels Salary
Entry Level Customer Service Manager -E-commerce$98,218
Intermediate Level Customer Service Manager -E-commerce$98,852
Senior Level Customer Service Manager -E-commerce$100,330
Specialist Level Customer Service Manager -E-commerce$102,019
Expert Level Customer Service Manager -E-commerce$104,657
$98,218 0 yr
$98,852 < 2 yrs
$100,330 2-4 yrs
$102,019 5-8 yrs
$104,657 > 8 yrs
View as Table
View as Graph

What Am I Worth?

Top Paying Cities for Customer Service Manager -E-commerces

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $98,100
  • Amherst: $98,800
  • Barre: $99,800

Customer Service Manager -E-commerce Salary by Company Size: Startups vs. Enterprise

Customer Service Manager -E-commerce salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $115,862. While startup companies pay approximate $98,017.

Customer Service Manager -E-commerce Salary by Company Size

Company Size Employees Average Salary
Startup1~50$98,017
Growth Stage51~500$103,664
Established501~5000$111,886
Enterprise5000+$115,862

Customer Service Manager -E-commerce Salary by Industry: Top Paying Sectors

For Customer Service Manager -E-commerce roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Software & Networking sectors offer the strongest compensation, at 51% above the average. In contrast, Customer Service Manager -E-commerce positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Service Manager -E-commerce as a support function rather than a direct revenue driver.

The top paying industries for a Customer Service Manager -E-commerce

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Financial Services$156,544$75.051%
Software & Networking$151,369$73.046%
Pharmaceuticals$146,194$70.041%
Internet$141,019$68.036%
Biotechnology$135,844$65.031%

Customer Service Manager -E-commerce Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Service Manager -E-commerce's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on August 01, 2026
$89,300
Average $103,500/year
$114,600
$7,442
Average $8,625/month
$9,550
$1,717
Average $1,990/week
$2,204
$43
Average $50/hour
$55
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $114,600 $9,550 $2,204 $55
Average $103,500 $8,625 $1,990 $50
25th Percentile $89,300 $7,442 $1,717 $43

Salaries of jobs related to Customer Service Manager -E-commerce

Find Your Next Customer Service Manager -E-commerce Job

Ready to take the next step in your career? Browse thousands of current Customer Service Manager -E-commerce job openings on our job board. Use the search bar below to find your perfect match.

United States

  • Stop &amp; Shop

    Peabody, MA

    Customer Service Manager

    Stop &amp; Shop | Peabody, MA

    Stop & Shop - - Responsibilities: Manage front-end customer service operations and staff to meet store service goals more

    10 Days Ago

  • Stop &amp; Shop

    Springfield, MA

    Customer Service Manager

    Stop &amp; Shop | Springfield, MA

    Stop & Shop - - Responsibilities: Oversee customer service operations and lead front-line staff to deliver exceptional in-store service more

    10 Days Ago

  • Stop &amp; Shop

    North Adams, MA

    Customer Service Manager

    Stop &amp; Shop | North Adams, MA

    Stop & Shop - - Responsibilities more

    10 Days Ago

  • Stop &amp; Shop

    Pittsfield, MA

    Customer Service Manager

    Stop &amp; Shop | Pittsfield, MA

    Stop & Shop - - Responsibilities: Oversee customer service operations at Pittsfield Stop and Shop, improving service quality and staff training more

    10 Days Ago

  • Stop &amp; Shop

    North Attleborough, MA

    Customer Service Manager

    Stop &amp; Shop | North Attleborough, MA

    Stop & Shop - 206 East Washington Street - Responsibilities: Oversee customer service operations at Stop & Shop North Attleboro to ensure service excellenc... more

    11 Days Ago

  • Stop &amp; Shop

    Westborough, MA

    Customer Service Manager

    Stop &amp; Shop | Westborough, MA

    Stop & Shop - 32 Lyman Street - Responsibilities: Lead the customer service team to deliver exceptional service and oversee daily operations at Stop & Shop... more

    11 Days Ago

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

Cost of Living In Massachusetts

Cost of Living in Massachusetts is
8.8% Higher
than the National Average

Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Explore Cost of Living Calculator
Empower Your Team

Salary.com experts will help you thrive your workplaces.

Find Salary.com Comp Consulting
See Salary Trends in 2025

Salary.com provides salary survey data for thousands of industry Jobs.

Price Your Company Jobs and Make Pay Fair

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst