Customer Success Specialist (CSS) II Salary in the United States
How much does a Customer Success Specialist (CSS) II make in the United States?
As of August 01, 2026, the average salary for a Customer Success Specialist (CSS) II in the United States is $68,590 per year, which breaks down to an hourly rate of $33.
However, a Customer Success Specialist (CSS) II's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $84,065
Majority Range (25th-75th percentile): $62,690 to $76,690
Key Factors That Influence Customer Success Specialist (CSS) II Salaries
A Customer Success Specialist (CSS) II's salary isn't a fixed number.
It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.
How Experience Level Affects Customer Success Specialist (CSS) Salaries?
Experience is a primary driver of a Customer Success Specialist (CSS) II's salary.
As you build your skills and take on more complex tasks, your compensation generally increases.
Here's how the average salary grows at different career stages:
Customer Onboarding Specialist I (0-2 years): $53,968
Customer Success Specialist (CSS) II (2-4 years): $68,576
Customer Onboarding Specialist III (4-7 years): $102,717
Customer Onboarding Specialist IV (7+ years): $122,852
Customer Onboarding Specialist V (7-10 years): $146,357
Job Role
Years of Experience
Average Salary
Customer Onboarding Specialist I
0-2 years
$53,968
Customer Success Specialist (CSS) II
2-4 years
$68,576
Customer Onboarding Specialist III
4-7 years
$102,717
Customer Onboarding Specialist IV
7+ years
$122,852
Customer Onboarding Specialist V
7-10 years
$146,357
$53,968Customer ...
$68,576Customer ...
$102,717Customer ...
$122,852Customer ...
$146,357Customer ...
View as Table
View as Graph
What Am I Worth?
How Do Customer Success Specialist (CSS) II Salaries Vary from State to State?
Your salary can change significantly depending on where you work.
States with a higher cost of living and strong industrial sectors
often pay more to attract Customer Success Specialist (CSS) IIs.
For example, consider the average annual salaries in these key locations:
Top Paying Cities for Customer Success Specialist (CSS) IIs
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $86,490
San Francisco: $85,590
Oakland: $83,790
San Jose, CA$86,490
San Francisco, CA$85,590
Oakland, CA$83,790
New York, NY$78,990
Paramus, NJ$77,990
Queens Village, NY$77,990
Passaic, NJ$77,990
Bergenfield, NJ$77,990
Huntington, NY$77,790
Stamford, CT$77,790
Newark, NJ$77,290
Bridgeport, CT$77,090
Vallejo, CA$76,990
New Brunswick, NJ$76,990
Petaluma, CA$76,890
Middlesex, NJ$76,790
Somerset, NJ$76,790
Santa Cruz, CA$76,690
Boston, MA$76,290
Monterey, CA$75,990
Seattle, WA$75,890
Santa Rosa, CA$75,790
Los Angeles, CA$75,790
Juneau, AK$75,590
Washington, DC$75,590
Orange, CA$75,290
Long Beach, CA$75,090
Anaheim, CA$75,090
Santa Ana, CA$75,090
Anchorage, AK$74,990
Santa Maria, CA$74,790
Everett, WA$74,790
Danbury, CT$74,590
Bremerton, WA$74,490
Sacramento, CA$74,190
Tacoma, WA$74,190
New Suffolk, NY$74,190
San Diego, CA$74,090
Trenton, NJ$74,090
Santa Barbara, CA$74,090
Brockton, MA$73,990
Fairbanks, AK$73,790
Lompoc, CA$73,590
Lowell, MA$73,590
Ventura, CA$73,590
Nashua, NH$73,490
Stockton, CA$73,490
Modesto, CA$72,990
Poughkeepsie, NY$72,890
Kennewick, WA$72,790
Olympia, WA$72,790
New Haven, CT$72,690
Lawrence, MA$72,490
Hartford, CT$72,390
Riverside, CA$72,390
New Bedford, MA$72,290
Richland, WA$72,290
San Bernardino, CA$72,190
Norwich, CT$72,190
New London, CT$72,190
Bakersfield, CA$72,190
New Britain, CT$72,190
Atlantic City, NJ$72,190
Portsmouth, NH$72,090
Boulder, CO$71,990
Portland, OR$71,890
Worcester, MA$71,890
Minneapolis, MN$71,690
Philadelphia, PA$71,590
Honolulu, HI$71,390
Saint Paul, MN$71,290
Vineland, NJ$71,290
Providence, RI$71,090
Chicago, IL$70,890
Springfield, MA$70,790
Bellingham, WA$70,790
Baltimore, MD$70,790
Chico, CA$70,590
Pittsfield, MA$70,390
Manchester, NH$70,290
Spokane, WA$69,990
Denver, CO$69,990
Albany, NY$69,590
Troy, NY$69,590
Nassau, NY$69,490
Schenectady, NY$69,490
Wilmington, DE$69,390
Burlington, VT$69,290
Salem, OR$69,290
Portland, ME$69,090
Yakima, WA$68,990
Rochester, MN$68,790
Reno, NV$68,790
Fresno, CA$68,790
Milwaukee, WI$68,690
Detroit, MI$68,590
Ann Arbor, MI$68,590
Allentown, PA$68,590
Carson City, NV$68,490
Syracuse, NY$68,490
Colorado Springs, CO$68,490
Houston, TX$68,390
Eugene, OR$68,290
Gary, IN$68,190
Springfield, OR$68,190
Bismarck, ND$68,190
Galveston, TX$68,090
Fort Collins, CO$67,990
Concord, NH$67,990
Medford, OR$67,990
Austin, TX$67,890
Mesa, AZ$67,790
Reading, PA$67,790
Phoenix, AZ$67,790
Dallas, TX$67,790
Saint Cloud, MN$67,690
Madison, WI$67,590
Utica, NY$67,390
Raleigh, NC$67,290
Des Moines, IA$67,290
Rochester, NY$67,290
Atlanta, GA$67,190
Battle Creek, MI$67,190
Salt Lake City, UT$67,190
Lancaster, PA$67,090
Harrisburg, PA$66,990
Columbus, OH$66,890
Champaign, IL$66,890
Fort Worth, TX$66,890
Kansas City, MO$66,890
Kansas City, KS$66,890
Boca Raton, FL$66,790
Pittsburgh, PA$66,790
Richmond, VA$66,790
Indianapolis, IN$66,790
Cleveland, OH$66,790
Cincinnati, OH$66,690
Las Vegas, NV$66,690
Petersburg, VA$66,590
Huntsville, AL$66,490
Lansing, MI$66,390
Lebanon, PA$66,390
Pueblo, CO$66,390
Appleton, WI$66,390
Buffalo, NY$66,390
Gastonia, NC$66,290
Elkhart, IN$66,290
Saint Louis, MO$66,290
York, PA$66,290
Racine, WI$66,290
Dayton, OH$66,290
Charlotte, NC$66,290
Billings, MT$66,190
Beaumont, TX$66,190
Lorain, OH$66,190
Benton Harbor, MI$66,190
Toledo, OH$66,190
Elyria, OH$66,090
Fargo, ND$66,090
Springfield, IL$66,090
Rock Hill, SC$66,090
Rockford, IL$66,090
Binghamton, NY$66,090
Flagstaff, AZ$65,990
Fort Lauderdale, FL$65,990
Duluth, MN$65,890
Miami, FL$65,890
Grand Forks, ND$65,890
Cheyenne, WY$65,890
Bangor, ME$65,690
Cedar Rapids, IA$65,690
Durham, NC$65,590
Louisville, KY$65,590
Grand Rapids, MI$65,590
Hialeah, FL$65,590
Casper, WY$65,490
Virginia Beach, VA$65,390
Akron, OH$65,390
Scranton, PA$65,390
New Orleans, LA$65,390
Peoria, IL$65,290
Sarasota, FL$65,290
Nashville, TN$65,190
Omaha, NE$65,190
Green Bay, WI$65,190
Baton Rouge, LA$65,190
Charleston, SC$65,190
Saint Petersburg, FL$65,090
Tucson, AZ$65,090
Davenport, IA$65,090
Jamestown, NY$65,090
Tampa, FL$64,990
Evansville, IN$64,990
Port Arthur, TX$64,990
Bradenton, FL$64,990
Santa Fe, NM$64,890
Orlando, FL$64,690
Clearwater, FL$64,690
Canton, OH$64,590
La Crosse, WI$64,590
Albuquerque, NM$64,490
Newport News, VA$64,490
High Point, NC$64,490
Ogden, UT$64,490
Corpus Christi, TX$64,390
Norfolk, VA$64,390
Laramie, WY$64,390
Moline, IL$64,290
Boise, ID$64,290
Salisbury, NC$64,290
Saginaw, MI$64,290
Rock Island, IL$64,290
Jacksonville, FL$64,290
Fort Myers, FL$64,190
Memphis, TN$64,190
Tulsa, OK$64,190
Waterloo, IA$64,090
Spartanburg, SC$64,090
Provo, UT$63,990
Lincoln, NE$63,990
Fort Wayne, IN$63,990
Cedar Falls, IA$63,890
San Antonio, TX$63,890
Greensboro, NC$63,890
South Bend, IN$63,890
Savannah, GA$63,790
Muskegon, MI$63,790
Birmingham, AL$63,790
Winston Salem, NC$63,690
Lake Charles, LA$63,590
Anderson, IN$63,590
Lima, OH$63,490
Lexington, KY$63,490
Augusta, GA$63,490
Greenville, SC$63,490
Tuscaloosa, AL$63,390
Columbia, SC$63,390
Wichita, KS$63,390
Springfield, OH$63,390
Asheville, NC$63,290
Bloomington, IN$63,190
Knoxville, TN$62,990
Shreveport, LA$62,990
Wilmington, NC$62,890
Roanoke, VA$62,890
Melbourne, FL$62,690
Longview, TX$62,690
Chillicothe, OH$62,690
Frankfort, KY$62,690
Topeka, KS$62,690
Oklahoma City, OK$62,690
Sioux Falls, SD$62,490
Mobile, AL$62,490
Terre Haute, IN$62,490
Altoona, PA$62,490
Killeen, TX$62,390
Amarillo, TX$62,390
Sioux City, IA$62,290
Chattanooga, TN$62,290
Fayetteville, AR$62,290
Idaho Falls, ID$62,190
Lynchburg, VA$62,190
Gainesville, FL$62,090
Portsmouth, OH$62,090
Little Rock, AR$62,090
Temple, TX$61,990
Pensacola, FL$61,990
Clarksville, TN$61,990
Youngstown, OH$61,990
Lafayette, LA$61,990
Daytona Beach, FL$61,990
Hopkinsville, KY$61,790
Erie, PA$61,790
Florence, SC$61,690
Charleston, WV$61,590
Great Falls, MT$61,590
Waco, TX$61,490
Fayetteville, NC$61,490
Tallahassee, FL$61,490
Macon, GA$61,490
Helena, MT$61,390
Pine Bluff, AR$61,390
Vincennes, IN$61,290
Lubbock, TX$61,290
Alamogordo, NM$61,190
Twin Falls, ID$61,190
Rapid City, SD$61,090
Greenville, MS$60,990
Jackson, MS$60,990
Huntington, WV$60,990
Parkersburg, WV$60,890
Montgomery, AL$60,890
Wichita Falls, TX$60,890
Springfield, MO$60,890
Monroe, LA$60,790
Biloxi, MS$60,790
Columbus, GA$60,690
Sumter, SC$60,690
Johnstown, PA$60,690
Pascagoula, MS$60,490
Abilene, TX$60,490
Kingsport, TN$60,390
Albany, GA$60,390
Gulfport, MS$60,290
Alexandria, LA$60,090
Fort Smith, AR$59,990
El Paso, TX$59,790
Las Cruces, NM$59,490
Harlingen, TX$59,290
Pocatello, ID$59,290
Florence, AL$59,190
Brownsville, TX$59,190
Mcallen, TX$58,990
Dothan, AL$58,890
Columbus, MS$58,490
Altus, OK$58,190
Lawton, OK$58,090
Pierre, SD$57,790
Customer Success Specialist (CSS) II Salary by Company Size: Startups vs. Enterprise
Customer Success Specialist (CSS) II salary potential scales significantly with company size.
Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $76,783.
While startup companies pay approximate $64,956.
Customer Success Specialist (CSS) II Salary by Company Size
Company Size
Employees
Average Salary
Startup
1~50
$64,956
Growth Stage
51~500
$68,699
Established
501~5000
$74,147
Enterprise
5000+
$76,783
Customer Success Specialist (CSS) II Salary by Industry: Top Paying Sectors
For Customer Success Specialist (CSS) II roles, the industry you choose can affect earning potential
by as much as 41% (the gap between the highest and lowest paying industries).
Data shows that the Financial Services and Software & Networking
sectors offer the strongest compensation, at 20% above the average.
In contrast, Customer Success Specialist (CSS) positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay,
as these industries often view Customer Success Specialist (CSS) II as a support function rather than a direct revenue driver.
The top paying industries for a Customer Success Specialist (CSS) II
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Financial Services
$82,308
$40.0
20%
Software & Networking
$80,936
$39.0
18%
Biotechnology
$78,878
$38.0
15%
Pharmaceuticals
$76,821
$37.0
12%
Energy & Utilities
$75,449
$36.0
10%
Customer Success Specialist (CSS) II Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how a Customer Success Specialist (CSS) II's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on August 01, 2026
$62,690
Average$68,590/year
$76,690
$5,224
Average$5,716/month
$6,391
$1,206
Average$1,319/week
$1,475
$30
Average$33/hour
$37
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$76,690
$6,391
$1,475
$37
Average
$68,590
$5,716
$1,319
$33
25th Percentile
$62,690
$5,224
$1,206
$30
Customer Success Specialist (CSS) II Salary Growth & Career Path
For a Customer Success Specialist (CSS) II, the most direct path to higher earnings is advancing to the Customer Onboarding Specialist III role.
This promotion typically comes with a significant pay increase, bringing the average annual salary to
$102,800 - a projected growth of
50%
over your current level.
Salaries of jobs related to Customer Success Specialist (CSS) II
Salary Trends for Customer Success Specialist (CSS) II
Salaries for a Customer Success Specialist (CSS) II can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $71,768 in 2023
to around $71,166 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Customer Success Specialist (CSS) II salary trends,
.
Average Annual Salary of Customer Success Specialist (CSS) II Over Time
2022
$???
2023
$71,768
2024
$71,572
2025
$71,166
2026
$???
2027
$???
Year
Average Annual Salary
2022
View More
2023
$71,768
2024
$71,572
2025
$71,166
2026
View More
2027
View More
Most common benefits for Customer Success Specialist (CSS) II
Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Success Specialist (CSS) II
Here are companies hiring for Customer Success Specialist (CSS) II and their salaries, click below for more details.
C
$128,509/per year
C R Bard Inc
Biotechnology
the United States
H
$124,697/per year
Henry Schein Canada
Biotechnology
the United States
N
$123,899/per year
Nordex Inc
Biotechnology
the United States
N
$120,416/per year
Nipro Corp
Biotechnology
the United States
E
$115,870/per year
Enovis
Biotechnology
the United States
A
$114,553/per year
Advanced Research Projects Agency - Energy
Biotechnology
the United States
M
$112,110/per year
MiniMed Inc
Biotechnology
the United States
L
$111,500/per year
Labcorp Drug Development
Biotechnology
the United States
L
$110,229/per year
Life Technologies Corp
Biotechnology
the United States
Z
$106,224/per year
Zimmer Biomet
Biotechnology
the United States
P
$103,077/per year
Promontory Therapeutics
Biotechnology
the United States
S
$102,181/per year
Steris PLC
Biotechnology
the United States
G
$97,274/per year
Gavin Conferences Pty Ltd
Biotechnology
the United States
E
$94,764/per year
Endeavor BioMedicines
Biotechnology
the United States
R
$94,402/per year
Replay Holdings LLC
Biotechnology
the United States
P
$94,235/per year
Pleno Inc
Biotechnology
the United States
S
$93,666/per year
Simulaids Inc
Biotechnology
the United States
N
$88,880/per year
NOIRLab/CAS
Biotechnology
the United States
O
$86,468/per year
Onward Technology
Biotechnology
the United States
L
$84,895/per year
LED Medical Diagnostics Inc
Biotechnology
the United States
E
$84,682/per year
Eyeco Ltd
Biotechnology
the United States
P
$84,523/per year
Paerosol
Biotechnology
the United States
I
$83,525/per year
IONIQ Sciences Inc
Biotechnology
the United States
S
$82,815/per year
Stateside PPE
Biotechnology
the United States
D
$82,041/per year
Digi Bio
Biotechnology
the United States
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FAQ about Customer Success Specialist (CSS) II
1. What industry pays the highest salary for Customer Success Specialist (CSS) II?
The Financial Services industry offers the highest average compensation for Customer Success Specialist (CSS) II roles,
with salaries approximately 20% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
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