How much does a Customer Support Services Director make in the United States? The average Customer Support Services Director salary in the United States is $174,220 as of February 26, 2024, but the range typically falls between $151,590 and $198,060. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Support Services Director Salary | $130,987 | US | February 26, 2024 |
25th Percentile Customer Support Services Director Salary | $151,590 | US | February 26, 2024 |
50th Percentile Customer Support Services Director Salary | $174,220 | US | February 26, 2024 |
75th Percentile Customer Support Services Director Salary | $198,060 | US | February 26, 2024 |
90th Percentile Customer Support Services Director Salary | $219,765 | US | February 26, 2024 |
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The Customer Support Services Director develops service level standards focused on response times and issue resolution. Directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Being a Customer Support Services Director ensures that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. Establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. In addition, Customer Support Services Director align customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or its equivalent. Typically reports to top management. The Customer Support Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Customer Support Services Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Bachelor's Degree
Bachelor's Degree
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative IV | Experience 5 - 7 | EducationHigh School | Salary Compared to This Job |
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Jobs with a similar salary range to Customer Support Services Director : Global Program Director, Director of Customer Care, Director of Customer Support, Director - Customer Experience, Director of Customer Service, Associate Director, Customer Operations
Salary estimation for Customer Support Services Director at companies like : North Carolina Consumer Council, San Diego Next Solutions Inc, West Resources Corp