What are the main factors that influence a Customer Support Services Director's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Customer Support Services Director?

The Software & Networking industry offers the highest average compensation for Customer Support Services Director roles, with salaries approximately 40% above the market median.

How does experience change A Customer Support Services Director's salary?

A Customer Support Services Director's salary grows with experience: a Customer Care Supervisor (3-5 years)earns $83,653, a Customer Care Manager (5+ years)earns $110,360, a Customer Care Senior Manager (5+ years)earns $151,420, a Customer Support Services Director (5+ years)earns $198,367, a Customer Care Executive (5+ years)earns $273,379,

What are the highest paying states for a Customer Support Services Director?

Customer Support Services Director salary varies significantly by state. The top 3 highest paying states for Customer Support Services Director roles are District of Columbia $198,370, California $197,620, Massachusetts $194,990. These tech hubs typically pay 10-15% above the national average.

How much do different types of Customer Support Services Director roles make?

Salaries for Customer Support Services Director level roles vary by specialization: Customer Support Director: $190,369; Director of Customer Support: $184,251; Field Customer Support Director: $179,600; Customer Service Director: $179,161; Customer Success Director: $177,967.

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Customer Support Services Director Salary in District of Columbia

How much does a Customer Support Services Director make in District of Columbia?

As of July 01, 2026, the average salary for a Customer Support Services Director in District of Columbia is $198,370 per year, which breaks down to an hourly rate of $95.

However, a Customer Support Services Director's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $235,242
Majority Range (25th-75th percentile): $178,560 to $217,670
Entry-Level (10th percentile): $160,524

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Customer Support Services Director Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$217,670	$18,139	$4,186	$105
Average	$198,370	$16,531	$3,815	$95
25th Percentile	$178,560	$14,880	$3,434	$86

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Key Factors That Influence Customer Support Services Director Salaries

A Customer Support Services Director's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Services Director Salaries?

Experience is a primary driver of a Customer Support Services Director's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Customer Care Supervisor (3-5 years): $83,653
Customer Care Manager (5+ years): $110,360
Customer Care Senior Manager (5+ years): $151,420
Customer Support Services Director (5+ years): $198,367
Customer Care Executive (5+ years): $273,379

Job Role	Years of Experience	Average Salary
Customer Care Supervisor	3-5 years	$83,653
Customer Care Manager	5+ years	$110,360
Customer Care Senior Manager	5+ years	$151,420
Customer Support Services Director	5+ years	$198,367
Customer Care Executive	5+ years	$273,379

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How Do Customer Support Services Director Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Services Directors. For example, consider the average annual salaries in these key locations:

District of Columbia: $198,370.
California: $197,620.
Massachusetts: $194,990.

District of Columbia $198,370 California $197,620 Massachusetts $194,990 Washington $194,270 New Jersey $194,200 Alaska $193,950 Connecticut $191,470 New York $190,470

Hawaii $187,260 Rhode Island $185,760 Maryland $184,740 Minnesota $183,340 Colorado $182,800 Illinois $182,620 Oregon $181,940 Delaware $181,440

New Hampshire $181,130 Virginia $180,420 Pennsylvania $178,360 Nevada $177,320 North Dakota $176,980 Michigan $176,440 Wisconsin $176,250 Vermont $175,850

Texas $174,760 Maine $174,690 Arizona $174,580 Ohio $174,450 Georgia $172,810 Indiana $171,980 Wyoming $171,820 Utah $171,570

Iowa $171,460 Kansas $170,600 Louisiana $170,350 North Carolina $170,260 Missouri $170,230 Florida $169,530 Montana $169,150 Nebraska $168,790

Kentucky $168,600 South Carolina $167,880 Tennessee $167,430 Idaho $167,250 New Mexico $165,940 Oklahoma $165,660 Alabama $164,600 South Dakota $162,830

Arkansas $161,860 West Virginia $161,340 Mississippi $159,780

Top Paying Cities for Customer Support Services Directors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Parcel Return Service: $197,300
Washington: $197,300
Naval Anacost Annex: $197,290

Parcel Return Service, DC $197,300 Washington, DC $197,300 Naval Anacost Annex, DC $197,290 Washington Navy Yard, DC $197,300

Customer Support Services Director Salary by Company Size: Startups vs. Enterprise

Customer Support Services Director salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $221,875. While startup companies pay approximate $187,640.

Customer Support Services Director Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$187,640
Growth Stage	51~500	$198,459
Established	501~5000	$214,263
Enterprise	5000+	$221,875

Customer Support Services Director Salary by Industry: Top Paying Sectors

For Customer Support Services Director roles, the industry you choose can affect earning potential by as much as 101% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 40% above the average. In contrast, Customer Support Services Director positions in Transportation or Hospitality & Leisure typically offer lower base pay, as these industries often view Customer Support Services Director as a support function rather than a direct revenue driver.

The top paying industries for a Customer Support Services Director

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Software & Networking	$277,718	$134.0	40%
Financial Services	$257,881	$124.0	30%
Biotechnology	$247,962	$119.0	25%
Pharmaceuticals	$238,044	$114.0	20%
Internet	$234,077	$113.0	18%

Customer Support Services Director Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Services Director's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on July 01, 2026

$178,560

Average $198,370/year

$217,670

$14,880

Average $16,531/month

$18,139

$3,434

Average $3,815/week

$4,186

$86

Average $95/hour

$105

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$217,670	$18,139	$4,186	$105
Average	$198,370	$16,531	$3,815	$95
25th Percentile	$178,560	$14,880	$3,434	$86

Customer Support Services Director Salary Growth & Career Path

Customer Support Services Director

Customer Care Executive

For a Customer Support Services Director, the most direct path to higher earnings is advancing to the Customer Care Executive role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $273,390 - a projected growth of 38% over your current level.

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