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Customer Support Services Manager Salary in the United States

How much does a Customer Support Services Manager make in the United States?

As of August 01, 2026, the average salary for a Customer Support Services Manager in the United States is $99,690 per year, which breaks down to an hourly rate of $48.

However, a Customer Support Services Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $122,845
  • Majority Range (25th-75th percentile): $88,040 to $111,810
  • Entry-Level (10th percentile): $77,433
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View as table View as graph 25% $88,040 10% $77,433 90% $122,845 75% $111,810 $99,690 50%(Median) Didn’t find job title? Click

Customer Support Services Manager Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $111,810 $9,318 $2,150 $54
Average $99,690 $8,308 $1,917 $48
25th Percentile $88,040 $7,337 $1,693 $42
Check out Customer Support Services Manager Job Openings in the United States
Executive Director Patient Support Services

Confidential - Columbus, OH

Manager of Support Services&amp Operations

ST VINCENT FAMILY SERVICES - Columbus, OH

Senior Healthcare Services

Healthy Connection LLC - Columbus, OH

Direct Support Professional

Goodwill Columbus - Columbus, OH

Search More Customer Support Services Manager Jobs in the United States

Key Factors That Influence Customer Support Services Manager Salaries

A Customer Support Services Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Services Manager Salaries?

Experience is a primary driver of a Customer Support Services Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Care Team Leader (7+ years): $63,338
  • Customer Care Supervisor (7+ years): $75,561
  • Customer Support Services Manager (7+ years): $99,690
  • Customer Care Senior Manager (7+ years): $136,766
  • Customer Care Director (7+ years): $179,173
Job Role Years of Experience Average Salary
Customer Care Team Leader7+ years$63,338
Customer Care Supervisor7+ years$75,561
Customer Support Services Manager7+ years$99,690
Customer Care Senior Manager7+ years$136,766
Customer Care Director7+ years$179,173
$63,338 Customer ...
$75,561 Customer ...
$99,690 Customer ...
$136,766 Customer ...
$179,173 Customer ...
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What Am I Worth?

Top Paying Cities for Customer Support Services Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $125,740
  • San Francisco: $124,370
  • Oakland: $121,750

What Skills Can Increase a Customer Support Services Manager's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.78% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Support (Mentioned in 1.76% Job Postings): Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  • Billing (Mentioned in 0.98% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
See More Skills
Skills Demand Percentage
Customer Service 14.78%
Customer Support 1.76%
Billing 0.98%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Services Manager's salary.
  • Use Cases: Can increase your salary by up to 16%.
  • Customer Success: Can increase your salary by up to 9%.
  • Recruitment and Selection: Can increase your salary by up to 9%.
Skill Salary Salary % Increase
Use Cases
$115,640
16%
Customer Success
$108,662
9%
Recruitment and Selection
$108,662
9%
Business Development
$107,665
8%
Onboarding
$107,665
8%
Consulting
$107,665
8%
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Customer Support Services Manager Salary by Company Size: Startups vs. Enterprise

Customer Support Services Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $111,597. While startup companies pay approximate $94,409.

Customer Support Services Manager Salary by Company Size

Company Size Employees Average Salary
Startup1~50$94,409
Growth Stage51~500$99,848
Established501~5000$107,767
Enterprise5000+$111,597

Customer Support Services Manager Salary by Industry: Top Paying Sectors

For Customer Support Services Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Support Services Manager positions in Transportation or Telecom typically offer lower base pay, as these industries often view Customer Support Services Manager as a support function rather than a direct revenue driver.

The top paying industry for a Customer Support Services Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense$119,628$58.020%

How Education impacts a Customer Support Services Manager's Salary?

Your level of education can impact your salary potential. While many Customer Support Services Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Support Services Manager with a Bachelor's Degree is between $96,412 and $103,375).

Customer Support Services Manager Salaries by Degree Level

Typical Education for Customer Support Services Manager
Degree Level % of user with this level of education
No Diploma 1.3%
High School 29.7%
Associates 15.1%
Bachelors 42.6%
Masters 10.9%
Doctorate 0.3%
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Customer Support Services Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Services Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Customer Support Services Manager Salary Growth & Career Path

For a Customer Support Services Manager, the most direct path to higher earnings is advancing to the Customer Care Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $136,800 - a projected growth of 37% over your current level.

Salary Trends for Customer Support Services Manager

Salaries for a Customer Support Services Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $88,488 in 2023 to around $88,364 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Customer Support Services Manager salary trends, .

Average Annual Salary of Customer Support Services Manager Over Time

2022
$???
2023
$88,488
2024
$88,702
2025
$88,364
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $88,488
2024 $88,702
2025 $88,364
2026
View More
2027
View More

Most common benefits for Customer Support Services Manager

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Customer Support Services Manager

Here are companies hiring for Customer Support Services Manager and their salaries, click below for more details.

Find Your Next Customer Support Services Manager Job

Ready to take the next step in your career? Browse thousands of current Customer Support Services Manager job openings on our job board. Use the search bar below to find your perfect match.

United States
  • Garcia Multiservicios

    Columbus, OH

    Garcia Multiservicios | Columbus, OH

    Job Description. Job Description. Bilingual Customer Service Representative / Cashier (Part-Time). Pay. $16.00–$17.00 per hour. Job Type. Part-Time (Approx... more

    9 Days Ago

  • Columbus Metropolitan Library

    Columbus, OH

    Columbus Metropolitan Library | Columbus, OH

    Customer Services Specialist (20/24 hr./Non-Exempt/Part-time)Location:Northern Lights BranchStarting Pay Range:$18.01 $23.26 hourly (commensurate with expe... more

    7 Days Ago

  • MD Staff, LLC

    Columbus, OH

    MD Staff, LLC | Columbus, OH

    Emergency Medicine Physician Needed near Columbus, Ohio. An excellent opportunity for a full-time EM Physician to join an Emergency Department team near Co... more

    5 Days Ago

  • eviCore healthcare

    Columbus, OH

    eviCore healthcare | Columbus, OH

    Provides timely expert medical review for requests to evaluate the medical necessity of services that do not meet utilization review criteria while located... more

    5 Days Ago

  • C.R. England

    Columbus, OH

    C.R. England | Columbus, OH

    Job Description. C.R. England is Now Urgently Hiring Local Dedicated CDL-A Truck Drivers. Dedicated Local Fleet - Home Daily - Competitive Pay* - Full Bene... more

    11 Days Ago

  • Maxim Healthcare

    Columbus, OH

    Maxim Healthcare | Columbus, OH

    Private duty nursing (PDN) allows medically fragile patients to receive quality, skilled nursing care in the comfort of their home: a setting preferred by ... more

    13 Days Ago

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FAQ about Customer Support Services Manager

1. What industry pays the highest salary for Customer Support Services Manager?

The Aerospace & Defense industry offers the highest average compensation for Customer Support Services Manager roles, with salaries approximately 20% above the market median.

2. How much a manager gets paid in USA?

In the USA, a Customer Support Services Manager typically earns an annual salary ranging from $90,360 to $116,900. The average salary is around $102,550, translating to a monthly pay of approximately $8,546. This reflects a competitive compensation structure for managerial roles in customer support services.

3. What does a customer support manager do?

A Customer Support Services Manager ensures customer satisfaction by providing timely and accurate assistance, managing support operations, and developing strategies to enhance the service process. The salary for this role typically ranges from $90,360 to $116,900, with a midpoint of $102,550, reflecting the importance of effective customer support management.

4. What is the average salary for a service center manager?

The estimated total pay for a Customer Support Services Manager ranges from $90,360 to $116,900 per year, with a mid-salary of $102,550. These figures reflect the salary range based on collected data, providing a comprehensive view of compensation for this role.

5. Can you make a lot of money as a Customer Success Manager?

Yes, you can earn a competitive salary as a Customer Support Services Manager. In 2024, the salary range is between $90,360 and $116,900, with a mid-salary of $102,550. This reflects the growing demand for customer success roles, making it a lucrative career choice.

6. What are 5 qualities of great customer service managers?

Great customer service managers possess key qualities that drive success. They excel in communication, effectively training reps on challenging calls. Multitasking is essential, as they juggle various tasks daily. Strong problem-solving skills enable them to address issues promptly. Leadership inspires their team, while a customer-focused approach ensures satisfaction. Trustworthiness fosters a positive environment. Salaries for this role range from $90,360 to $116,900, with a midpoint of $102,550.

7. What is the salary of customer support specialist?

The salary for a Customer Support Services Manager varies based on experience and responsibilities. The minimum salary is $90,360, the mid-range salary is $102,550, and the maximum salary can reach $116,900. Experience significantly influences these figures, with higher levels typically commanding salaries closer to the maximum range.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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