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Customer Support Services Manager Salary in the United States

How much does a Customer Support Services Manager make in the United States?

As of October 01, 2026, the average salary for a Customer Support Services Manager in the United States is $99,720 per year, which breaks down to an hourly rate of $48.

However, a Customer Support Services Manager's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $122,894
  • Majority Range (25th-75th percentile): $88,070 to $111,850
  • Entry-Level (10th percentile): $77,463
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Customer Support Services Manager Salaries

A Customer Support Services Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Customer Support Services Manager Salaries?

Experience is a primary driver of a Customer Support Services Manager's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Customer Care Team Leader (7+ years): $63,358
  • Customer Care Supervisor (7+ years): $75,575
  • Customer Support Services Manager (7+ years): $99,720
  • Customer Care Senior Manager (7+ years): $136,780
  • Customer Care Director (7+ years): $179,196
Job Role Years of Experience Average Salary
Customer Care Team Leader7+ years$63,358
Customer Care Supervisor7+ years$75,575
Customer Support Services Manager7+ years$99,720
Customer Care Senior Manager7+ years$136,780
Customer Care Director7+ years$179,196
View as Graph

How Do Customer Support Services Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Customer Support Services Managers. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $110,410.
  • California: $110,000.
  • Massachusetts: $108,530.

Top Paying Cities for Customer Support Services Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $125,780
  • San Francisco: $124,400
  • Oakland: $121,780

What Skills Can Increase a Customer Support Services Manager's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 14.78% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Customer Support (Mentioned in 1.76% Job Postings): Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
  • Billing (Mentioned in 0.98% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Skills Demand Percentage
Customer Service 14.78%
Customer Support 1.76%
Billing 0.98%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Customer Support Services Manager's salary.

  • Use Cases: Can increase your salary by up to 16%.
  • Customer Success: Can increase your salary by up to 9%.
  • Recruitment and Selection: Can increase your salary by up to 9%.
Skill Salary Salary % Increase
Use Cases $115,675
16%
Customer Success $108,695
9%
Recruitment and Selection $108,695
9%
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Customer Support Services Manager Salary by Company Size: Startups vs. Enterprise

Customer Support Services Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $111,327. While startup companies pay approximate $94,266.

Customer Support Services Manager Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $94,266
Growth Stage 51~500 $99,674
Established 501~5000 $107,495
Enterprise 5000+ $111,327

Customer Support Services Manager Salary by Industry: Top Paying Sectors

For Customer Support Services Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 20% above the average. In contrast, Customer Support Services Manager positions in Transportation or Telecom typically offer lower base pay, as these industries often view Customer Support Services Manager as a support function rather than a direct revenue driver.

The top paying industry for a Customer Support Services Manager

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Aerospace & Defense$119,664$58.020%

How Education impacts a Customer Support Services Manager's Salary?

Your level of education can impact your salary potential. While many Customer Support Services Managers enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Customer Support Services Manager with a Bachelor's Degree is between $96,412 and $103,375).

Customer Support Services Manager Salaries by Degree Level

Typical Education for Customer Support Services Manager
Degree Level % of user with this level of education
No Diploma 1.3%
High School 29.7%
Associates 15.1%
Bachelors 42.6%
Masters 10.9%
Doctorate 0.3%
View as Graph

Customer Support Services Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Customer Support Services Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$88,070
Average $99,720/year
$111,850
$7,339
Average $8,310/month
$9,321
$1,694
Average $1,918/week
$2,151
$42
Average $48/hour
$54
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $111,850 $9,321 $2,151 $54
Average $99,720 $8,310 $1,918 $48
25th Percentile $88,070 $7,339 $1,694 $42

Customer Support Services Manager Salary Growth & Career Path

Customer Support Services Manager

Next Role

Advancement

For a Customer Support Services Manager, the most direct path to higher earnings is advancing to the Customer Care Senior Manager role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $136,800 - a projected growth of 37% over your current level.

Most common benefits for Customer Support Services Manager

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Customer Support Services Manager

Here are companies hiring for Customer Support Services Manager and their salaries, click below for more details.

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FAQ about Customer Support Services Manager

1. What industry pays the highest salary for Customer Support Services Manager?

The Aerospace & Defense industry offers the highest average compensation for Customer Support Services Manager roles, with salaries approximately 20% above the market median.

2. How much a manager gets paid in USA?

In the USA, a Customer Support Services Manager typically earns an annual salary ranging from $90,360 to $116,900. The average salary is around $102,550, translating to a monthly pay of approximately $8,546. This reflects a competitive compensation structure for managerial roles in customer support services.

3. What does a customer support manager do?

A Customer Support Services Manager ensures customer satisfaction by providing timely and accurate assistance, managing support operations, and developing strategies to enhance the service process. The salary for this role typically ranges from $90,360 to $116,900, with a midpoint of $102,550, reflecting the importance of effective customer support management.

4. What is the average salary for a service center manager?

The estimated total pay for a Customer Support Services Manager ranges from $90,360 to $116,900 per year, with a mid-salary of $102,550. These figures reflect the salary range based on collected data, providing a comprehensive view of compensation for this role.

5. Can you make a lot of money as a Customer Success Manager?

Yes, you can earn a competitive salary as a Customer Support Services Manager. In 2024, the salary range is between $90,360 and $116,900, with a mid-salary of $102,550. This reflects the growing demand for customer success roles, making it a lucrative career choice.

6. What are 5 qualities of great customer service managers?

Great customer service managers possess key qualities that drive success. They excel in communication, effectively training reps on challenging calls. Multitasking is essential, as they juggle various tasks daily. Strong problem-solving skills enable them to address issues promptly. Leadership inspires their team, while a customer-focused approach ensures satisfaction. Trustworthiness fosters a positive environment. Salaries for this role range from $90,360 to $116,900, with a midpoint of $102,550.

7. What is the salary of customer support specialist?

The salary for a Customer Support Services Manager varies based on experience and responsibilities. The minimum salary is $90,360, the mid-range salary is $102,550, and the maximum salary can reach $116,900. Experience significantly influences these figures, with higher levels typically commanding salaries closer to the maximum range.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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