As of December 01, 2024, the average annual pay of Help Desk Senior Technician in Bismarck, ND is $67,805. While Salary.com is seeing that Help Desk Senior Technician salary in Bismarck, ND can go up to $82,515 or down to $55,578, but most earn between $61,405 and $75,505. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Senior Technician in the United States.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $75,505 | $6,292 | $1,452 | $36 |
| Average | $67,805 | $5,650 | $1,304 | $33 |
| 25th Percentile | $61,405 | $5,117 | $1,181 | $30 |
An entry-level Help Desk Senior Technician with under 1 year experience makes about $65,002. With less than 2 years of experience, a mid-level Help Desk Senior Technician makes around $65,484. After 2-4 years, the Help Desk Senior Technician pay rises to about $67,220. Those senior Help Desk Senior Technician with 5-8 years of experience earn roughly $70,825, and those Help Desk Senior Technician having 8 years or more experience are expected to earn about $72,349 on average.
| Levels | Salary |
|---|---|
| Entry Level Help Desk Senior Technician | $65,002 |
| Intermediate Level Help Desk Senior Technician | $65,484 |
| Senior Level Help Desk Senior Technician | $67,220 |
| Specialist Level Help Desk Senior Technician | $70,825 |
| Expert Level Help Desk Senior Technician | $72,349 |
| Entry Level | 4% |
| Mid Level | 3% |
| Senior Level | 1% |
| Top Level | 4% |
| Experienced | 7% |
Not the salary data you are looking for? Choose the city salary you want to see.
Salary.com job board provides millions of Help Desk Senior Technician information for you to search for. Click on search button below to see Help Desk Senior Technician job openings or enter a new job title here.
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Desktop Support: Desktop support is a type of technical support where a technician is called to fix a desktop system, or its supporting hardware, software in an organization or at a designated field site.
| Skill | Salary | Demand |
|---|---|---|
|
Project Management
|
$74,586 |
10%
|
|
Leadership
|
$72,551 |
7%
|
|
Analysis
|
$72,551 |
7%
|
|
Collaboration
|
$71,195 |
5%
|
|
Innovation
|
$71,195 |
5%
|
|
Integrity
|
$70,517 |
4%
|
