How much does a Help Desk Tier 2 Specialist make in the United States? The average Help Desk Tier 2 Specialist salary in the United States is $57,820 as of February 26, 2024, but the range typically falls between $52,140 and $64,650. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Help Desk Tier 2 Specialist Salary | $46,969 | US | February 26, 2024 |
25th Percentile Help Desk Tier 2 Specialist Salary | $52,140 | US | February 26, 2024 |
50th Percentile Help Desk Tier 2 Specialist Salary | $57,820 | US | February 26, 2024 |
75th Percentile Help Desk Tier 2 Specialist Salary | $64,650 | US | February 26, 2024 |
90th Percentile Help Desk Tier 2 Specialist Salary | $70,868 | US | February 26, 2024 |
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The Help Desk Tier 2 Specialist identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 2 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 2 Specialist may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Being a Help Desk Tier 2 Specialist gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Help Desk Tier 2 Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
0 - 1 years experience
Associate's Degree
1 - 3 years experience
Associate's Degree
3 - 5 years experience
Associate's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Help Desk Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Help Desk Support Specialist I | Experience 0 - 1 | EducationAssociates | Salary Compared to This Job |
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