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How much does a Help Desk Tier 2 Specialist make in the United States? The average Help Desk Tier 2 Specialist salary in the United States is $57,820 as of February 26, 2024, but the range typically falls between $52,140 and $64,650. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Help Desk Tier 2 Specialist Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Help Desk Tier 2 Specialist Salary $46,969 US February 26, 2024
25th Percentile Help Desk Tier 2 Specialist Salary $52,140 US February 26, 2024
50th Percentile Help Desk Tier 2 Specialist Salary $57,820 US February 26, 2024
75th Percentile Help Desk Tier 2 Specialist Salary $64,650 US February 26, 2024
90th Percentile Help Desk Tier 2 Specialist Salary $70,868 US February 26, 2024
25% $52,140 10% $46,969 90% $70,868 75% $64,650 $57,820 50%(Median) Didn’t find job title? Click
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Job Description

The Help Desk Tier 2 Specialist identifies, researches and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access and hardware issues. Being a Help Desk Tier 2 Specialist documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Tier 2 Specialist may coordinate with other teams or departments to resolve user problems. May require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Being a Help Desk Tier 2 Specialist gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Help Desk Tier 2 Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Average Base Salary

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52140
64650
57820

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
53010
66440
59120
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Tier 2 Specialist in the United States. The base salary for Help Desk Tier 2 Specialist ranges from $52,140 to $64,650 with the average base salary of $57,820. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $53,010 to $66,440 with the average total cash compensation of $59,120.
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52140
64650

 

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