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How much does a Help Desk Tier 2 Specialist make?

As of December 01, 2024, the average annual pay of Help Desk Tier 2 Specialist in Syracuse, NY is $58,540. While Salary.com is seeing that Help Desk Tier 2 Specialist salary in Syracuse, NY can go up to $71,455 or down to $47,822, but most earn between $52,930 and $65,300. Salary.com shows the average base salary (core compensation), as well as the average total cash compensation for the job of Help Desk Tier 2 Specialist in the United States.

Help Desk Tier 2 Specialist Salaries by Percentile
Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $65,300 $5,442 $1,256 $31
Average $58,540 $4,878 $1,126 $28
25th Percentile $52,930 $4,411 $1,018 $25

Average Salary

25% $52,930 10% $47,822 90% $71,455 75% $65,300 $58,540 50%(Median) Didn’t find job title? Click
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View Help Desk Tier 2 Specialist Salary by Hour, Week, Month, Year

Salary.com provides you with accurate and diversified Help Desk Tier 2 Specialist salary data based on specialized databases to help you get a fairer salary. Click the switch button below to see more details about Help Desk Tier 2 Specialist hourly pay, weekly pay, monthly pay and so on.

Last Updated on December 01, 2024
Last Updated on December 01, 2024
Levels Salary
Entry Level Help Desk Tier 2 Specialist $57,361
Intermediate Level Help Desk Tier 2 Specialist $58,582
Senior Level Help Desk Tier 2 Specialist $61,440
Specialist Level Help Desk Tier 2 Specialist $61,746
Expert Level Help Desk Tier 2 Specialist $61,950
$57,361 0 yr
$58,582 < 2 yrs
$61,440 2-4 yrs
$61,746 5-8 yrs
$61,950 > 8 yrs
Last Updated on December 01, 2024
Entry Level 2%
Mid Level 0%
Senior Level 5%
Top Level 5%
Experienced 6%
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Last Updated on December 01, 2024

Job Openings of Help Desk Tier 2 Specialist

Salary.com job board provides millions of Help Desk Tier 2 Specialist information for you to search for. Click on search button below to see Help Desk Tier 2 Specialist job openings or enter a new job title here.

Cost of Living In Syracuse, NY

Cost of Living in Syracuse , NY is
3.2% Higher
than the National Average
Use Salary.com's Cost of Living Calculator to find out what income you need to maintain your standard of living in a different city and how much more or less money you need to budget for basic expenses.

Best-Paid Skills and Qualifications for Help Desk Tier 2 Specialist

What skills does a Help Desk Tier 2 Specialist need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.

2.

Operating System: Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.

3.

Computer Hardware: Maintaining, configuring, and setting up computer hardware to increase business efficiency and staff productivity.

Troubleshooting 10.23%
Operating System 3.25%
Computer Hardware 1.67%
Others 84.85%
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What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Help Desk Tier 2 Specialist higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Insight, you can get a 8% salary raise. If you are good at Leadership, your salary will increase by 5%. If you are expert in Collaboration, your salary will rise by 4%.
Skill Salary Demand
Insight
$63,223
8%
Leadership
$61,467
5%
Collaboration
$60,882
4%
Presentation
$60,882
4%
Flexibility
$60,296
3%
Analysis
$60,296
3%
Last Updated on December 01, 2024

About Our Data

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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The average salary for a Help Desk Tier 2 Specialist is $58,540 per year in Syracuse, NY, updated at December 01, 2024.
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