How much does an Inbound Call Center Supervisor II make in the United States? The average Inbound Call Center Supervisor II salary in the United States is $59,700 as of May 13, 2019, but the range typically falls between $52,400 and $69,600. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. View the Cost of Living in Major Cities
The Inbound Call Center Supervisor II responsible for the daily activity of contact center policies and procedures. Supervises contact center representatives who get contacted by customers or potential customers. Being an Inbound Call Center Supervisor II may assist with monitoring interactions or perform data collection and some analysis. Ensures quotas for service volume and timeliness are met. In addition, Inbound Call Center Supervisor II may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as an Inbound Call Center Supervisor II typically requires 3 years experience in the related area as an individual contributor. The Inbound Call Center Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. (Copyright 2019 Salary.com)
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Includes base and annual incentives