As of March 01, 2025, the average annual salary for an IT User Support in Baltimore, MD is $82,301. Salary.com reports that pay typically ranges from $73,001 to $92,901, with most professionals earning between $64,534 and $102,552.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $92,901 | $7,742 | $1,787 | $45 |
| Average | $82,301 | $6,858 | $1,583 | $40 |
| 25th Percentile | $73,001 | $6,083 | $1,404 | $35 |
An entry-level IT User Support with under 1 year experience makes about $78,210. With less than 2 years of experience, a mid-level IT User Support makes around $78,493. After 2-4 years, the IT User Support pay rises to about $82,106. Those senior IT User Support with 5-8 years of experience earn roughly $86,531, and those IT User Support having 8 years or more experience are expected to earn about $86,847 on average.
| Levels | Salary |
|---|---|
| Entry Level IT User Support | $78,210 |
| Intermediate Level IT User Support | $78,493 |
| Senior Level IT User Support | $82,106 |
| Specialist Level IT User Support | $86,531 |
| Expert Level IT User Support | $86,847 |
| Entry Level | 5% |
| Mid Level | 5% |
| Senior Level | 0% |
| Top Level | 5% |
| Experienced | 6% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Microsoft Word: Microsoft Word or MS Word is a popular word-processing program used mainly for creating documents, such as brochures, letters, learning activities, quizzes, tests, and students' homework assignments
| Skill | Salary | Demand |
|---|---|---|
|
CRM
|
$93,000 |
13%
|
|
Business Development
|
$93,000 |
13%
|
|
Leadership
|
$86,416 |
5%
|
|
Client Service
|
$86,416 |
5%
|
|
Presentation
|
$86,416 |
5%
|
|
Collaboration
|
$85,593 |
4%
|
