As of March 01, 2025, the average annual salary for a Product Return/Repair Clerk II in Lowell, MA is $45,480. According to Salary.com, salaries can range from a low of $37,208 to a high of $56,694, with most professionals earning between $41,150 and $51,350.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $51,350 | $4,279 | $988 | $25 |
| Average | $45,480 | $3,790 | $875 | $22 |
| 25th Percentile | $41,150 | $3,429 | $791 | $20 |
An entry-level Product Return/Repair Clerk II with under 1 year experience makes about $42,491. With less than 2 years of experience, a mid-level Product Return/Repair Clerk II makes around $42,810. After 2-4 years, the Product Return/Repair Clerk II pay rises to about $45,522. Those senior Product Return/Repair Clerk II with 5-8 years of experience earn roughly $49,413, and those Product Return/Repair Clerk II having 8 years or more experience are expected to earn about $49,672 on average.
| Levels | Salary |
|---|---|
| Entry Level Product Return/Repair Clerk II | $42,491 |
| Intermediate Level Product Return/Repair Clerk II | $42,810 |
| Senior Level Product Return/Repair Clerk II | $45,522 |
| Specialist Level Product Return/Repair Clerk II | $49,413 |
| Expert Level Product Return/Repair Clerk II | $49,672 |
| Entry Level | 7% |
| Mid Level | 6% |
| Senior Level | 0% |
| Top Level | 9% |
| Experienced | 9% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Packaging: Preparing products through wrapping or bottling to protect the goods from damages during transportation and storage.
| Skill | Salary | Demand |
|---|---|---|
|
Accounting
|
$51,392 |
13%
|
|
Commitment
|
$50,483 |
11%
|
|
Decision Making
|
$50,483 |
11%
|
|
Microsoft Excel
|
$49,573 |
9%
|
|
Team Management
|
$49,118 |
8%
|
|
Leadership
|
$48,209 |
6%
|
