As of March 01, 2025, the average annual salary for a Senior Operations Specialist in Waterloo, IA is $66,390. According to Salary.com, salaries can range from a low of $42,700 to a high of $85,303, with most professionals earning between $53,990 and $76,290.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $76,290 | $6,358 | $1,467 | $37 |
| Average | $66,390 | $5,533 | $1,277 | $32 |
| 25th Percentile | $53,990 | $4,499 | $1,038 | $26 |
An entry-level Senior Operations Specialist with under 1 year experience makes about $60,087. With less than 2 years of experience, a mid-level Senior Operations Specialist makes around $61,002. After 2-4 years, the Senior Operations Specialist pay rises to about $63,382. Those senior Senior Operations Specialist with 5-8 years of experience earn roughly $66,588, and those Senior Operations Specialist having 8 years or more experience are expected to earn about $69,904 on average.
| Levels | Salary |
|---|---|
| Entry Level Senior Operations Specialist | $60,087 |
| Intermediate Level Senior Operations Specialist | $61,002 |
| Senior Level Senior Operations Specialist | $63,382 |
| Specialist Level Senior Operations Specialist | $66,588 |
| Expert Level Senior Operations Specialist | $69,904 |
| Entry Level | 9% |
| Mid Level | 8% |
| Senior Level | 5% |
| Top Level | 0% |
| Experienced | 5% |
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Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Billing: Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.
| Skill | Salary | Demand |
|---|---|---|
|
Microsoft Excel
|
$72,365 |
9%
|
|
Project Management
|
$72,365 |
9%
|
|
Team Operations
|
$72,365 |
9%
|
|
Coaching
|
$70,373 |
6%
|
|
Presentation
|
$69,710 |
5%
|
|
Analysis
|
$69,710 |
5%
|
