How much does a Contact Center Director make in Miles, TX? The average Contact Center Director salary in Miles, TX is $159,096 as of August 27, 2024, but the range typically falls between $134,614 and $184,108. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Contact Center Director Salary | $112,324 | Miles,TX | August 27, 2024 |
25th Percentile Contact Center Director Salary | $134,614 | Miles,TX | August 27, 2024 |
50th Percentile Contact Center Director Salary | $159,096 | Miles,TX | August 27, 2024 |
75th Percentile Contact Center Director Salary | $184,108 | Miles,TX | August 27, 2024 |
90th Percentile Contact Center Director Salary | $206,881 | Miles,TX | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.
Customer Satisfaction: Customer satisfaction (often abbreviated as CSAT, more correctly CSat) is a term frequently used in marketing. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." The Marketing Accountability Standards Board (MASB) endorses the definitions, purposes, and constructs of classes of measures that appear in Marketing Metrics as part of its ongoing Common Language in Marketing Project. In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses. It is seen as a key performance indicator within business and is often part of a Balanced Scorecard. In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.
Skill | Salary | Demand |
---|---|---|
Continuous Improvement
|
$168,642 |
6%
|
Presentation
|
$165,460 |
4%
|
Workforce Management
|
$165,460 |
4%
|
Customer Satisfaction
|
$165,460 |
4%
|
Planning
|
$163,869 |
3%
|
Call Center Operations
|
$162,278 |
2%
|
What Should I Pay?
Contact Center Director directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Director establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Contact Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Contact Center Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)... View full job description
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Director, the first career path typically progresses to Top Contact Center Executive.
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Contact Center Director salary varies from city to city. Compared with national average salary of Contact Center Director, the highest Contact Center Director salary is in San Francisco, CA, where the Contact Center Director salary is 25.0% above. The lowest Contact Center Director salary is in Miami, FL, where the Contact Center Director salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Scheduler I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Senior Manager | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Supervisor | Experience 3 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Traffic and Scheduling Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Contact Center Director salary of your education level.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Director salary varies from category to category. Click below to see Contact Center Director salary in different categories.
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About Miles, Texas Miles is a city in Runnels County, Texas, United States. The population was 829 at the 2010 census. The city was named after Johnathan Miles, who dona....More
Miles, Texas area prices were up 1.2% from a year ago View the Cost of Living in Miles, Texas
Contact Center Director Salary in popular cities: Houston, San Antonio, Dallas
Skills associated with Contact Center Director: Service Request Management Process, Call Center Management, Process Optimization, Call Center Operations ...More
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Salary estimation for Contact Center Director at companies like : Northeast Products, Qb & Company LLC, Child Labor Coalition