Contact Center Manager Salary in Sudlersville, Maryland

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Contact Center Manager Salary in Sudlersville, MD

How much does a Contact Center Manager make in Sudlersville, MD? The average Contact Center Manager salary in Sudlersville, MD is $100,810 as of May 28, 2024, but the range typically falls between $85,620 and $119,035. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Contact Center Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Manager Salary $71,790 Sudlersville,MD May 28, 2024
25th Percentile Contact Center Manager Salary $85,620 Sudlersville,MD May 28, 2024
50th Percentile Contact Center Manager Salary $100,810 Sudlersville,MD May 28, 2024
75th Percentile Contact Center Manager Salary $119,035 Sudlersville,MD May 28, 2024
90th Percentile Contact Center Manager Salary $135,627 Sudlersville,MD May 28, 2024
25% $85,620 10% $71,790 90% $135,627 75% $119,035 $100,810 50%(Median) Didn’t find job title? Click
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SOCIAL WORKER - GRACE MEDICAL CENTER

LifeBridge Health - , MD

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Mindbank Consulting Group - Bethesda, MD

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Operations Center Database/SWE2_TTO11-315 with Security Clearance

Tailored Access, LLC - Annapolis Junction, MD

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Job Description for Contact Center Manager

Contact Center Manager oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Being a Contact Center Manager establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Additionally, Contact Center Manager develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. The Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Contact Center Manager in Sudlersville, MD

Career Path for Contact Center Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Contact Center Manager, the upper level is Contact Center Senior Manager and then progresses to Contact Center Director.

Contact Center Manager
Contact Center Senior Manager
Contact Center Director
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Contact Center Manager Pay Difference by Location

Contact Center Manager salary varies from city to city. Compared with national average salary of Contact Center Manager, the highest Contact Center Manager salary is in San Francisco, CA, where the Contact Center Manager salary is 25.0% above. The lowest Contact Center Manager salary is in Miami, FL, where the Contact Center Manager salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

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Understand the total compensation opportunity for a Contact Center Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
85620
119035
100810

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
89961
132110
108122
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Manager in Sudlersville, MD. The base salary for Contact Center Manager ranges from $85,620 to $119,035 with the average base salary of $100,810. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $89,961 to $132,110 with the average total cash compensation of $108,122.
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85620
119035

 

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About Sudlersville, Maryland    Sudlersville is a town in the far northeastern corner of Queen Anne's County, Maryland, United States. The ZIP code is 21668 and the area code is 410.....More

Sudlersville, Maryland  area prices were up 1.0% from a year ago    View the Cost of Living in Sudlersville, Maryland

Contact Center Manager Salary in popular cities: Baltimore, Columbia, Germantown

Skills associated with Contact Center Manager: Call Center Operations, Workforce Management Software, Service Performance, Staff Coaching/Training ...More

Jobs with a similar salary range to Contact Center Manager : Contact Manager, Call Center Manager

Salary estimation for Contact Center Manager at companies like : XSLearning, Helen and Arthur E Johnson Beth-El College of Nursing and Health Sciences, Eagle Bend Pro Ag