As of April 01, 2025, the average annual salary for a Contact Center Quality Manager in New York is $89,674. Salary.com reports that pay typically ranges from $77,548 to $100,013, with most professionals earning between $66,508 and $109,427.
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $94,077 | $7,840 | $1,809 | $45 |
| Average | $84,351 | $7,029 | $1,622 | $41 |
| 25th Percentile | $72,945 | $6,079 | $1,403 | $35 |
An entry-level Contact Center Quality Manager with under 1 year experience makes about $85,149. With less than 2 years of experience, a mid-level Contact Center Quality Manager makes around $85,692. After 2-4 years, the Contact Center Quality Manager pay rises to about $87,502. Those senior Contact Center Quality Manager with 5-8 years of experience earn roughly $89,674, and those Contact Center Quality Manager having 8 years or more experience are expected to earn about $92,297 on average.
| Levels | Salary |
|---|---|
| Entry Level Contact Center Quality Manager | $85,149 |
| Intermediate Level Contact Center Quality Manager | $85,692 |
| Senior Level Contact Center Quality Manager | $87,502 |
| Specialist Level Contact Center Quality Manager | $89,674 |
| Expert Level Contact Center Quality Manager | $92,297 |
| Entry Level | 1% |
| Mid Level | 2% |
| Senior Level | 4% |
| Top Level | 6% |
| Experienced | 9% |
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