How much does a Contact Center Quality Manager make in Rhode Island? The average Contact Center Quality Manager salary in Rhode Island is $79,031 as of July 27, 2020, but the range typically falls between $64,718 and $94,732. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Recommended Part-time Jobs during Coronavirus Outbreak

25% $64,718 10% $51,686 90% $109,026 75% $94,732 $79,031 50%(Median)
Change Search Criteria

Job Description for Contact Center Quality Manager

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)...View full job description

See user submitted job responsibilities for Contact Center Quality Manager.

Job Openings for Contact Center Quality Manager in Rhode Island

Select a city to view specific salary and bonus information for Contact Center Quality Manager

Loading results...
Location Avg. Salary Date Updated
Location Coventry, RI Avg. Salary $79,256 Date Updated July 27, 2020
Location Cumberland, RI Avg. Salary $79,406 Date Updated July 27, 2020
Location East Providence, RI Avg. Salary $79,406 Date Updated July 27, 2020
Location Narragansett, RI Avg. Salary $79,368 Date Updated July 27, 2020
Location Tiverton, RI Avg. Salary $78,956 Date Updated July 27, 2020
Location Westerly, RI Avg. Salary $80,107 Date Updated July 27, 2020
Location Woonsocket, RI Avg. Salary $79,331 Date Updated July 27, 2020
Location Adamsville, RI Avg. Salary $78,932 Date Updated July 27, 2020
Location Albion, RI Avg. Salary $79,406 Date Updated July 27, 2020
Location Ashaway, RI Avg. Salary $80,119 Date Updated July 27, 2020
Not the job you're looking for? Search more salaries here:

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst