Contact Center Quality Manager Salary in Delaware

How much does a Contact Center Quality Manager make in Delaware? The average Contact Center Quality Manager salary in Delaware is $77,881 as of January 20, 2020, but the range typically falls between $63,776 and $93,350. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $63,776 10% $50,934 90% $107,434 75% $93,350 $77,881 50%(Median)
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Job Description

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Bear, DE Avg. Salary $78,978 Date Updated January 20, 2020
Location Delaware City, DE Avg. Salary $79,008 Date Updated January 20, 2020
Location Harrington, DE Avg. Salary $79,141 Date Updated January 20, 2020
Location Lewes, DE Avg. Salary $79,141 Date Updated January 20, 2020
Location Middletown, DE Avg. Salary $78,825 Date Updated January 20, 2020
Location Milford, DE Avg. Salary $79,141 Date Updated January 20, 2020
Location Rehoboth Beach, DE Avg. Salary $79,296 Date Updated January 20, 2020
Location Seaford, DE Avg. Salary $77,510 Date Updated January 20, 2020
Location Smyrna, DE Avg. Salary $78,860 Date Updated January 20, 2020
Location Bethany Beach, DE Avg. Salary $79,296 Date Updated January 20, 2020
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