Contact Center Representative II Salary in Olympia, Washington
Contact Center Representative II Salary in Olympia, WA
How much does a Contact Center Representative II make in Olympia, WA? The average Contact Center Representative II salary in Olympia, WA is $46,598 as of April 24, 2024, but the range typically falls between $40,717 and $54,217. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Contact Center Representative II Salary | $35,362 | Olympia,WA | April 24, 2024 |
| 25th Percentile Contact Center Representative II Salary | $40,717 | Olympia,WA | April 24, 2024 |
| 50th Percentile Contact Center Representative II Salary | $46,598 | Olympia,WA | April 24, 2024 |
| 75th Percentile Contact Center Representative II Salary | $54,217 | Olympia,WA | April 24, 2024 |
| 90th Percentile Contact Center Representative II Salary | $61,154 | Olympia,WA | April 24, 2024 |
- View Average Salary for United States
-
Select State
-
Select City in WA
-
Choose Similar Job
-
Pick Related Category
- View Cost of Living in Olympia, Washington
What skills does a Contact Center Representative II need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Promotion: Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Technical Services: Technical services are services that an IT organization provides to support business services or IT operations. Employee provisioning, backup and recovery, storage, and self-service help desk are examples of technical services
Job Description for Contact Center Representative II
Contact Center Representative II makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative II processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative II identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Contact Center Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Contact Center Representative II.
Search Job Openings
Salary.com job board provides millions of Contact Center Representative II information for you to search for. Click on search button below to see Contact Center Representative II job openings or enter a new job title here.
-
Neighborcare Health - Seattle, WAPurpose. The Patient Contact Center Representative (CCR) provides excellent customer service and patient engagement to low-income and underserved populatio...- 2 Days Ago
Career Path for Contact Center Representative II
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Contact Center Representative II, the upper level is Contact Center Representative III and then progresses to Contact Center Supervisor.
What does a Contact Center Representative II do?
Are you an HR manager or compensation specialist?
Salary.com's CompAnalyst platform offers:
- Detailed skills and competency reports for specific positions
- Job and employee pricing reports
- Compensation data tools, salary structures, surveys and benchmarks.
Contact Center Representative II Pay Difference by Location
Contact Center Representative II salary varies from city to city. Compared with national average salary of Contact Center Representative II, the highest Contact Center Representative II salary is in San Francisco, CA, where the Contact Center Representative II salary is 25.0% above. The lowest Contact Center Representative II salary is in Miami, FL, where the Contact Center Representative II salary is 3.5% lower than national average salary.
| City, State | Compared to national average |
|---|---|
| City, State San Francisco, CA |
Compared to national average
|
| City, State Washington, DC |
Compared to national average
|
| City, State Miami, FL |
Compared to national average
|
| City, State Chicago, IL |
Compared to national average
|
| City, State Boston, MA |
Compared to national average
|
| City, State New York, NY |
Compared to national average
|
| City, State Dallas, TX |
Compared to national average
|
About Olympia, Washington
Similar Jobs to Contact Center Representative II
| Job Title | Experience | EDUCATION | Salary Compared to This Job |
|---|---|---|---|
| Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Contact Center Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative I - Outbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
| Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Level of Education for Contact Center Representative II
Jobs with different levels of education may pay very differently. Check the Contact Center Representative II salary of your education level.
- Contact Center Representative II Salaries with a High School Diploma or Technical Certificate
- Contact Center Representative II Salaries with an Associate's Degree
- Contact Center Representative II Salaries with a Bachelor's Degree
- Contact Center Representative II Salaries with a Master's Degree or MBA
- Contact Center Representative II Salaries with a JD, MD, PhD or Equivalent
Contact Center Representative II Salary by Global Country
Contact Center Representative II salary varies from country to country. There are several factors that mainly impact the Contact Center Representative II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Contact Center Representative II salary of the other country.
Browse All Sales Jobs by Salary Level
Browse Related Job Categories With Contact Center Representative II
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Contact Center Representative II salary varies from category to category. Click below to see Contact Center Representative II salary in different categories.
Take just three simple steps below to generate your own personalized salary report
Understand the total compensation opportunity for a Contact Center Representative II, base salary plus other pay elements
Average Base Salary
Core compensation
Average Total Cash Compensation
Includes base and annual incentives
About Olympia, Washington Olympia is the capital of the U.S. state of Washington and the county seat of Thurston County. European settlers claimed the area in 1846, with the Tr....More
Olympia, Washington area prices were up 2.9% from a year ago View the Cost of Living in Olympia, Washington
Contact Center Representative II Salary in popular cities: Seattle, Spokane, Tacoma
Skills associated with Contact Center Representative II: Inbound Sales Calls, Ticketing/Tracking, Order Processing, Prospecting ...More
Recently searched companies with related titles : Verizon Call Center Representative
Recently searched related titles: Actuarial Service Center Analyst, Service Center Analyst
Jobs with a similar salary range to Contact Center Representative II : Senior Billing Representative, Radio Sales Assistant
Salary estimation for Contact Center Representative II at companies like : Walker College of Business - ASU, Call Us Today, 227006 Vannice Construction Co Inc
Jobs with a similar salary range to Contact Center Representative II : Call Center Rep, Telemarketer
