Hourly Wage for Contact Center Supervisor Salary in the United States

What is the highest and lowest hourly pay for Contact Center Supervisor?

As of July 01, 2026, the average hourly rate for a Contact Center Supervisor in the United States is $31, which translates to an annual salary of about $64,788.

However, the hourly wage can vary significantly based on several factors. Here’s a detailed look at the typical pay range per hour:

  • Top Earners (90th percentile): $41 per hour
  • Majority Range (25th-75th percentile): $27 to $36 per hour
  • Entry-Level (10th percentile): $23 per hour
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View as table View as graph 25% $27 10% $23 90% $41 75% $36 $31 50%(Median) Didn’t find job title? Click

Contact Center Supervisor Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $75,649 $6,304 $1,455 $36
Average $64,788 $5,399 $1,246 $31
25th Percentile $55,669 $4,639 $1,071 $27
Check out Contact Center Supervisor Job Openings in the United States
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Key Factors That Influence Contact Center Supervisor Salaries

A Contact Center Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Supervisor Salaries?

Experience is a primary driver of a Contact Center Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $59,616
  • Early Career (1-2 years): $60,024
  • Mid-Level (2-4 years): $64,788
  • Senior-Level (5-8 years): $70,948
  • Expert (over 8 years): $71,434
Levels Salary
Entry Level Contact Center Supervisor$59,616
Intermediate Level Contact Center Supervisor$60,024
Senior Level Contact Center Supervisor$64,788
Specialist Level Contact Center Supervisor$70,948
Expert Level Contact Center Supervisor$71,434
$59,616 0 yr
$60,024 < 2 yrs
$64,788 2-4 yrs
$70,948 5-8 yrs
$71,434 > 8 yrs
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What Am I Worth?

Top Paying Cities for Contact Center Supervisors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $81,717
  • San Francisco: $80,822
  • Oakland: $79,119

What Skills Can Increase a Contact Center Supervisor's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 13.49% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • KPI (Mentioned in 1.24% Job Postings): KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.
  • Customer Contact (Mentioned in 0.62% Job Postings): Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.
See More Skills
Skills Demand Percentage
Customer Service 13.49%
KPI 1.24%
Customer Contact 0.62%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Supervisor's salary.
  • Consulting Services: Can increase your salary by up to 37%.
  • Business Acumen: Can increase your salary by up to 14%.
  • Presentation: Can increase your salary by up to 7%.
Skill Salary Salary % Increase
Consulting Services
 $88,760
37%
Business Acumen
 $73,858
14%
Presentation
 $69,323
7%
Team Management
 $68,675
6%
Building Relationships
 $68,027
5%
Analysis
 $68,027
5%
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Contact Center Supervisor Salary by Company Size: Startups vs. Enterprise

Contact Center Supervisor salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $72,465. While startup companies pay approximate $61,284.

Contact Center Supervisor Salary by Company Size

Company Size Employees Average Salary
Startup1~50$61,284
Growth Stage51~500$64,817
Established501~5000$69,979
Enterprise5000+$72,465

Contact Center Supervisor Salary by Industry: Top Paying Sectors

For Contact Center Supervisor roles, the industry you choose can affect earning potential by as much as 57% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 25% above the average. In contrast, Contact Center Supervisor positions in Transportation or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Contact Center Supervisor as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Supervisor

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$80,985$39.025%
Energy & Utilities$77,746$37.020%
Financial Services$74,506$36.015%
Pharmaceuticals$72,563$35.012%
Aerospace & Defense$71,267$34.010%

How Education impacts a Contact Center Supervisor's Salary?

Your level of education can impact your salary potential. While many Contact Center Supervisors enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Supervisor with a High School Diploma or Technical Certificate is between $62,363 and $67,071).

Contact Center Supervisor Salaries by Degree Level

Typical Education for Contact Center Supervisor
Degree Level % of user with this level of education
No Diploma 2.0%
High School 37.0%
Associates 16.6%
Bachelors 36.7%
Masters 7.7%
Doctorate 0.0%
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Contact Center Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on July 01, 2026
$55,669
Average $64,788/year
$75,649
$4,639
Average $5,399/month
$6,304
$1,071
Average $1,246/week
$1,455
$27
Average $31/hour
$36
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $75,649 $6,304 $1,455 $36
Average $64,788 $5,399 $1,246 $31
25th Percentile $55,669 $4,639 $1,071 $27

Salaries of jobs related to Contact Center Supervisor

Salary Trends for Contact Center Supervisor

Salaries for a Contact Center Supervisor can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $59,403 in 2023 to around $59,732 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Contact Center Supervisor salary trends, .

Average Annual Salary of Contact Center Supervisor Over Time

2022
$???
2023
$59,403
2024
$60,070
2025
$59,732
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $59,403
2024 $60,070
2025 $59,732
2026
View More
2027
View More

Most common benefits for Contact Center Supervisor

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Contact Center Supervisor

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FAQ about Contact Center Supervisor

1. What industry pays the highest salary for Contact Center Supervisor?

The Software & Networking industry offers the highest average compensation for Contact Center Supervisor roles, with salaries approximately 25% above the market median.

2. What are the responsibilities of Contact Center Supervisor?

Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

3. What are the skills of Contact Center Supervisor

Specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.)

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.)

KPI: KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective.

3.)

Customer Contact: Customer Contact is the process of handling a query of the customer before, during, and after the purchase of any product or service.

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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