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Contact Center Agent and Resources Scheduling Supervisor Salary in the United States

How much does a Contact Center Agent and Resources Scheduling Supervisor make in the United States?

As of August 01, 2026, the average salary for a Contact Center Agent and Resources Scheduling Supervisor in the United States is $78,770 per year, which breaks down to an hourly rate of $38.

However, a Contact Center Agent and Resources Scheduling Supervisor's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $89,297
  • Majority Range (25th-75th percentile): $71,990 to $84,280
  • Entry-Level (10th percentile): $65,817
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View as table View as graph 25% $71,990 10% $65,817 90% $89,297 75% $84,280 $78,770 50%(Median) Didn’t find job title? Click

Contact Center Agent and Resources Scheduling Supervisor Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $84,280 $7,023 $1,621 $41
Average $78,770 $6,564 $1,515 $38
25th Percentile $71,990 $5,999 $1,384 $35
Check out Contact Center Agent and Resources Scheduling Supervisor Job Openings in the United States
Chief AI Officer

Confidential - Columbus, OH

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Confidential - Columbus, OH

Vice President Credit Risk Strategy&Data Science

Confidential - Columbus, OH

Regional Truck Driver Company

KreilKamp Trucking - Columbus, OH

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Key Factors That Influence Contact Center Agent and Resources Scheduling Supervisor Salaries

A Contact Center Agent and Resources Scheduling Supervisor's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Contact Center Agent and Resources Scheduling Supervisor Salaries?

Experience is a primary driver of a Contact Center Agent and Resources Scheduling Supervisor's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Call Center Scheduler I (0-2 years): $52,803
  • Call Center Scheduler II (2-4 years): $59,893
  • Call Center Scheduler III (4-7 years): $72,641
  • Contact Center Agent and Resources Scheduling Supervisor (7+ years): $78,766
  • Call Center Scheduling Manager (7+ years): $111,980
Job Role Years of Experience Average Salary
Call Center Scheduler I0-2 years$52,803
Call Center Scheduler II2-4 years$59,893
Call Center Scheduler III4-7 years$72,641
Contact Center Agent and Resources Scheduling Supervisor7+ years$78,766
Call Center Scheduling Manager7+ years$111,980
$52,803 Call Cent...
$59,893 Call Cent...
$72,641 Call Cent...
$78,766 Contact C...
$111,980 Call Cent...
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What Am I Worth?

How Do Contact Center Agent and Resources Scheduling Supervisor Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Agent and Resources Scheduling Supervisors. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $87,210.
  • California: $86,880.
  • Massachusetts: $85,730.

Top Paying Cities for Contact Center Agent and Resources Scheduling Supervisors

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $99,350
  • San Francisco: $98,260
  • Oakland: $96,190

What Skills Can Increase a Contact Center Agent and Resources Scheduling Supervisor's Salary?

Demanded Skills for the Role:

  • Accountability (Mentioned in 16.67% Job Postings): Setting and holding oneself and others to stated expectations by associating tasks with our business's mission, values, and goals.
  • Call Center (Mentioned in 16.67% Job Postings): A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  • Billing (Mentioned in 16.67% Job Postings): Billing refers to the aspect of banking, whereby someone is charged accurately for what item they purchased.
See More Skills
Skills Demand Percentage
Accountability 16.67%
Call Center 16.67%
Billing 16.67%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Contact Center Agent and Resources Scheduling Supervisor's salary.
  • Billing: Can increase your salary by up to 15%.
  • Scheduling: Can increase your salary by up to 2%.
Skill Salary Salary % Increase
Billing
$90,586
15%
Scheduling
$80,345
2%
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Contact Center Agent and Resources Scheduling Supervisor Salary by Company Size: Startups vs. Enterprise

Contact Center Agent and Resources Scheduling Supervisor salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $88,178. While startup companies pay approximate $74,597.

Contact Center Agent and Resources Scheduling Supervisor Salary by Company Size

Company Size Employees Average Salary
Startup1~50$74,597
Growth Stage51~500$78,895
Established501~5000$85,152
Enterprise5000+$88,178

Contact Center Agent and Resources Scheduling Supervisor Salary by Industry: Top Paying Sectors

For Contact Center Agent and Resources Scheduling Supervisor roles, the industry you choose can affect earning potential by as much as 60% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Pharmaceuticals sectors offer the strongest compensation, at 30% above the average. In contrast, Contact Center Agent and Resources Scheduling Supervisor positions in Hospitality & Leisure or Edu., Gov't. & Nonprofit typically offer lower base pay, as these industries often view Contact Center Agent and Resources Scheduling Supervisor as a support function rather than a direct revenue driver.

The top paying industries for a Contact Center Agent and Resources Scheduling Supervisor

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$102,401$49.030%
Pharmaceuticals$98,462$47.025%
Biotechnology$94,524$45.020%
Energy & Utilities$94,524$45.020%
Insurance$90,586$44.015%

How Education impacts a Contact Center Agent and Resources Scheduling Supervisor's Salary?

Your level of education can impact your salary potential. While many Contact Center Agent and Resources Scheduling Supervisors enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Contact Center Agent and Resources Scheduling Supervisor with a High School Diploma or Technical Certificate is between $70,600 and $76,850).

Contact Center Agent and Resources Scheduling Supervisor Salaries by Degree Level

Typical Education for Contact Center Agent and Resources Scheduling Supervisor
Degree Level % of user with this level of education
No Diploma 22.2%
High School 11.1%
Associates 22.2%
Bachelors 33.3%
Masters 11.1%
Doctorate 0.0%
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Contact Center Agent and Resources Scheduling Supervisor Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Contact Center Agent and Resources Scheduling Supervisor's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Contact Center Agent and Resources Scheduling Supervisor Salary Growth & Career Path

Promotions are the fastest way to increase your earnings. As a Contact Center Agent and Resources Scheduling Supervisor, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Contact Center Agent and Resources Scheduling Supervisor Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Call Center Scheduling Manager $112,000 42%
Call Center Traffic and Scheduling Manager $116,730 48%

Salary Trends for Contact Center Agent and Resources Scheduling Supervisor

Salaries for a Contact Center Agent and Resources Scheduling Supervisor can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $66,396 in 2023 to around $64,630 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Contact Center Agent and Resources Scheduling Supervisor salary trends, .

Average Annual Salary of Contact Center Agent and Resources Scheduling Supervisor Over Time

2022
$???
2023
$66,396
2024
$65,624
2025
$64,630
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $66,396
2024 $65,624
2025 $64,630
2026
View More
2027
View More

Most common benefits for Contact Center Agent and Resources Scheduling Supervisor

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Contact Center Agent and Resources Scheduling Supervisor

Here are companies hiring for Contact Center Agent and Resources Scheduling Supervisor and their salaries, click below for more details.

Find Your Next Contact Center Agent and Resources Scheduling Supervisor Job

Ready to take the next step in your career? Browse thousands of current Contact Center Agent and Resources Scheduling Supervisor job openings on our job board. Use the search bar below to find your perfect match.

United States
  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Payments Engineering. About the Company. Globally-recognized provider of corporate payment solutions. Industry. Financial Services. Type. P... more

    21 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Senior Vice President of Project Delivery. About the Company. A multi-billion-dollar construction organization with collaborative, servant-minded leadershi... more

    21 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Chief of Staff. About the Company. Innovative travel platform for booking & managing work trips. Industry. Computer Software. Type. Privately Held, VC-back... more

    21 Days Ago

  • McDonalds

    Columbus, OH

    McDonalds | Columbus, OH

    McDonald’s is seeking Crew Team Members to assist with daily restaurant operations including customer service, food preparation, and maintaining restaurant... more

    28 Days Ago

  • Amazon Flex

    Columbus, OH

    Amazon Flex | Columbus, OH

    Amazon Flex Delivery Drivers use their own vehicle to deliver Amazon packages to customers on scheduled delivery blocks. Drivers are responsible for pickin... more

    28 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Commercial. About the Company. Globally-recognized manufacturer of packaging components & delivery systems for injectable drugs. Industry. ... more

    1 Month Ago

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FAQ about Contact Center Agent and Resources Scheduling Supervisor

1. What industry pays the highest salary for Contact Center Agent and Resources Scheduling Supervisor?

The Software & Networking industry offers the highest average compensation for Contact Center Agent and Resources Scheduling Supervisor roles, with salaries approximately 30% above the market median.

2. Is being a supervisor a good career?

Being a supervisor can be a rewarding career. You have the opportunity to help employees grow, which is fulfilling. It also offers career progression, as many executives start as supervisors. With a salary range of $66,680 to $91,050, it provides job stability, as organizations consistently need supervisors to manage daily operations.

3. How long does it take to become a production supervisor?

To become a production supervisor, you typically need a bachelor's degree in mechanical engineering or a related field, along with at least four years of industry experience. Strong time management and multitasking skills are essential. In this role, you can expect a salary ranging from $66,680 to $91,050, with a midpoint of $77,830.

4. Is production supervisor higher than manager?

A manager typically holds a higher position than a supervisor within an organization. While supervisors, such as a Resources Scheduling Supervisor, earn between $66,680 and $91,050, managers oversee broader responsibilities and strategic goals, often commanding higher salaries. Supervisors ensure team tasks are completed effectively, while managers focus on overall objectives.

5. What is the average salary for a staffing supervisor?

The average salary for a Resources Scheduling Supervisor is approximately $77,830, with a range from $66,680 to $91,050. This reflects the competitive compensation for this role, which may vary based on location and experience.

6. What is the highest salary of a supervisor?

The highest salary for a Resources Scheduling Supervisor is $91,050. This figure represents the maximum salary within the provided data. Salaries above this amount are considered outliers, while the minimum salary for this role starts at $66,680, with a midpoint of $77,830.

7. How much should I get paid as a supervisor?

As of now, the salary for a Resources Scheduling Supervisor ranges from a minimum of $66,680 to a maximum of $91,050, with a midpoint of $77,830. This indicates that your compensation should align within this range, reflecting your experience and responsibilities in the role.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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