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How much does a Contact Center Agent and Resources Scheduling Supervisor make in the United States? The average Contact Center Agent and Resources Scheduling Supervisor salary in the United States is $75,830 as of February 26, 2024, but the range typically falls between $64,970 and $88,710. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

Contact Center Agent and Resources Scheduling Supervisor Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $55,083 US February 26, 2024
25th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $64,970 US February 26, 2024
50th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $75,830 US February 26, 2024
75th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $88,710 US February 26, 2024
90th Percentile Contact Center Agent and Resources Scheduling Supervisor Salary $100,437 US February 26, 2024
25% $64,970 10% $55,083 90% $100,437 75% $88,710 $75,830 50%(Median) Didn’t find job title? Click
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Job Description

The Contact Center Agent and Resources Scheduling Supervisor is responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Leads contact center scheduling function daily activities. Being a Contact Center Agent and Resources Scheduling Supervisor provides recommendations for improving contact center scheduling and operations. Coordinates with management to forecast headcount needs and develop staffing plan. In addition, Contact Center Agent and Resources Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Agent and Resources Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Contact Center Agent and Resources Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Job Openings for Contact Center Agent and Resources Scheduling Supervisor

Career Path for this job

  1. Down a level:

    Call Center Scheduler III

    4 - 7 years experience
    Bachelor's Degree

  2. This Job:

    Contact Center Agent and Resources Scheduling Supervisor

    3 + years experience
    Bachelor's Degree

  3. Up a level:

    Call Center Scheduling Manager

    5 + years experience
    Bachelor's Degree

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Understand the total compensation opportunity for a Contact Center Agent and Resources Scheduling Supervisor, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
64970
88710
75830

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
68130
94720
81440
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Agent and Resources Scheduling Supervisor in the United States. The base salary for Contact Center Agent and Resources Scheduling Supervisor ranges from $64,970 to $88,710 with the average base salary of $75,830. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $68,130 to $94,720 with the average total cash compensation of $81,440.
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64970
88710

 

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