How much does a Contact Center Supervisor make in Marrero, LA? The average Contact Center Supervisor salary in Marrero, LA is $63,839 as of September 01, 2024, but the range typically falls between $56,099 and $73,476. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does a Contact Center Supervisor need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.
3.
Inside Sales: Selling products or services remotely via phone, email, and other digital channels.
Mastering certain skills can make the compensation of a Contact Center Supervisor higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Initiative, you can get a 2% salary raise. If you are good at Communication Skills, your salary will increase by 2%.If you are expert in Customer Satisfaction, your salary will rise by 1%.
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Job Description for Contact Center Supervisor
Contact Center Supervisor supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Being a Contact Center Supervisor coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Additionally, Contact Center Supervisor responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)...
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Job Openings for Contact Center Supervisor
in Marrero, LA
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- 4 Days Ago
Those that have already made the climb...
Greg Peters, Chief Operating Officer and Chief Product Officer
Netflix, Inc. provides entertainment services. It offers TV series, documentaries, feature films, and games across various genres and languages. The company also provides members the ability to receive streaming content through a host of internet-connected devices, including TVs, digital video players, TV set-top boxes... More
NETFLIX INC
Company Description
Fiscal Year Ended in 2021
What does a Contact Center Supervisor do?
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Contact Center Supervisor Pay Difference by Location
Contact Center Supervisor salary varies from city to city.
Compared with national average salary of Contact Center Supervisor, the highest Contact Center Supervisor salary is in San Francisco, CA, where the Contact Center Supervisor salary is 25.0% above.
The lowest Contact Center Supervisor salary is in Miami, FL, where the Contact Center Supervisor salary is 3.5% lower than national average salary.
Marrero is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States. Marrero is on the south side (referred to as the "West Bank") of the Mississippi River, within the New Orleans–Metairie–Kenner Metropolitan Statistical Area. The population was 33,141 at the 2010 census.
Marrero is located west of the Intracoastal Canal on the Mississippi River, at coordinates 29°53′10″N 90°6′36″W / 29.88611°N 90.11000°W / 29.88611; -90.11000 (29.886017, -90.109930). It is bordered to the east by Harvey, to the west by Westwego, and to the north, across the Mississippi, by New Orleans....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Contact Center Supervisor Salary by Global Country
Contact Center Supervisor salary varies from country to country.
There are several factors that mainly impact the Contact Center Supervisor salary, including cost of living, economic conditions, market rates and legal differences.
Click below to Contact Center Supervisor salary of the other country.
Browse Related Job Categories With Contact Center Supervisor
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Contact Center Supervisor salary varies from category to category.
Click below to see Contact Center Supervisor salary in different categories.
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Contact Center Supervisor, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
56099
73476
63839
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
65905
91501
77807
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Contact Center Supervisor in Marrero, LA. The base salary for Contact Center Supervisor ranges from $56,099 to $73,476 with the average base salary of $63,839. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $65,905 to $91,501 with the average total cash compensation of $77,807.
About Marrero, Louisiana Marrero is a census-designated place (CDP) in Jefferson Parish, Louisiana, United States. Marrero is on the south side (referred to as the "West Bank"....More