How much does a Customer Service Representative III make in Springfield, VA? The average Customer Service Representative III salary in Springfield, VA is $57,326 as of September 01, 2024, but the range typically falls between $51,667 and $64,749. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does a Customer Service Representative III need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
3.
Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.
Mastering certain skills can make the compensation of a Customer Service Representative III higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Presentation, you can get a 11% salary raise. If you are good at Customer Relationship, your salary will increase by 6%.If you are expert in Leadership, your salary will rise by 6%.
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Job Description for Customer Service Representative III
Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)...
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Job Openings for Customer Service Representative III
in Springfield, VA
Category. Customer Service/Support. . About TP. . Teleperformance is a global, digital business services company. We deliver the most advanced, digitally p...
Job Description. Category. Customer Service/Support. . About TP. . Teleperformance is a global, digital business services company. We deliver the most adva...
Government Employees Insurance Company - Virginia Beach, VA
Customer Service Representative – Virginia Beach, VA. Salary: $20.35 per hour / $ 41,005.25. annually. When you grow, GEICO grows. And if you’re the kind o...
In a world of possibilities, pursue one with endless opportunities. Imagine Next. When it comes to what you want in your career, if you can imagine it, you...
Title Customer Service Representative Full-Time/Part-Time Full-Time Description RiVidium Inc. (dba TripleCyber) is seeking a Customer Service Representativ...
- 2 Days Ago
Career Path for Customer Service Representative III
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Representative III, the upper level is Customer Service Representative IV and then progresses to Customer Service Team Leader.
What does a Customer Service Representative III do?
Customer Service Representative III in Columbus, MS
Unfortunately, it can wear thin when you’re dealing with a particularly confused, angry, or perseverant customer.
December 10, 2019
Customer Service Representative III in Saginaw, MI
You will get the bulk of your customer service knowledge well after the training has concluded.
November 12, 2019
Customer Service Representative III in Stamford, CT
Great customer service starts with great communication skills, so announce your candidacy by using innovative action words that paint a picture of your past accomplishments.
Customer Service Representative III Pay Difference by Location
Customer Service Representative III salary varies from city to city.
Compared with national average salary of Customer Service Representative III, the highest Customer Service Representative III salary is in San Francisco, CA, where the Customer Service Representative III salary is 25.0% above.
The lowest Customer Service Representative III salary is in Miami, FL, where the Customer Service Representative III salary is 3.5% lower than national average salary.
Springfield is a census-designated place (CDP) in Fairfax County, Virginia, United States. The Springfield CDP is recognized by the U.S. Census Bureau with a population of 30,484 as of the 2010 census. Homes and businesses in bordering CDPs including North Springfield, West Springfield, and Newington are usually given a "Springfield" mailing address. The population of the collective areas with Springfield addresses is estimated to exceed 100,000. The CDP is a part of Northern Virginia, the most populous region of the Washington Metropolitan Area.
Springfield is located at 38°46′45″N 77°11′4″W...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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Customer Service Representative III Salary by Global Country
Customer Service Representative III salary varies from country to country.
There are several factors that mainly impact the Customer Service Representative III salary, including cost of living, economic conditions, market rates and legal differences.
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Browse Related Job Categories With Customer Service Representative III
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Customer Service Representative III salary varies from category to category.
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Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Customer Service Representative III, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
51667
64749
57326
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
52674
66601
58737
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative III in Springfield, VA. The base salary for Customer Service Representative III ranges from $51,667 to $64,749 with the average base salary of $57,326. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $52,674 to $66,601 with the average total cash compensation of $58,737.
About Springfield, Virginia Springfield is a census-designated place (CDP) in Fairfax County, Virginia, United States. The Springfield CDP is recognized by the U.S. Census Burea....More