How much does a Customer Service Representative III make in Tennessee? The average Customer Service Representative III salary in Tennessee is $46,636 as of February 26, 2024, but the range typically falls between $42,031 and $52,679. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

Customer Service Representative III Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Customer Service Representative III Salary $37,838 TN February 26, 2024
25th Percentile Customer Service Representative III Salary $42,031 TN February 26, 2024
50th Percentile Customer Service Representative III Salary $46,636 TN February 26, 2024
75th Percentile Customer Service Representative III Salary $52,679 TN February 26, 2024
90th Percentile Customer Service Representative III Salary $58,180 TN February 26, 2024
25% $42,031 10% $37,838 90% $58,180 75% $52,679 $46,636 50%(Median) Didn’t find job title? Click
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What skills does a Customer Service Representative III need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.

2.

Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.

3.

Cash Handling: Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

Customer Service 37.96%
Customer Support 1.33%
Cash Handling 0.92%
Others 59.79%

Job Description for Customer Service Representative III

Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative III may be assigned to support products that are more complex or critical. Uses a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Customer Service Representative III typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Customer Service Representative III in Tennessee

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Location Avg. Salary Date Updated
Location Adams, TN Avg. Salary $45,936 Date Updated February 26, 2024
Location Adamsville, TN Avg. Salary $43,341 Date Updated February 26, 2024
Location Afton, TN Avg. Salary $44,416 Date Updated February 26, 2024
Location Alamo, TN Avg. Salary $46,656 Date Updated February 26, 2024
Location Alcoa, TN Avg. Salary $46,497 Date Updated February 26, 2024
Location Alexandria, TN Avg. Salary $46,942 Date Updated February 26, 2024
Location Allardt, TN Avg. Salary $46,190 Date Updated February 26, 2024
Location Allons, TN Avg. Salary $46,566 Date Updated February 26, 2024
Location Allred, TN Avg. Salary $46,190 Date Updated February 26, 2024
Location Alpine, TN Avg. Salary $46,190 Date Updated February 26, 2024

Career Path for Customer Service Representative III

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Customer Service Representative III, the upper level is Customer Service Representative IV and then progresses to Customer Service Team Leader.

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Customer Service Representative III Salary in Tennessee
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