How much does a Customer Service Representative IV make in Allston, MA? The average Customer Service Representative IV salary in Allston, MA is $62,821 as of August 27, 2024, but the range typically falls between $56,784 and $70,086. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Customer Service Representative IV Salary | $51,288 | Allston,MA | August 27, 2024 |
25th Percentile Customer Service Representative IV Salary | $56,784 | Allston,MA | August 27, 2024 |
50th Percentile Customer Service Representative IV Salary | $62,821 | Allston,MA | August 27, 2024 |
75th Percentile Customer Service Representative IV Salary | $70,086 | Allston,MA | August 27, 2024 |
90th Percentile Customer Service Representative IV Salary | $76,701 | Allston,MA | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.
Skill | Salary | Demand |
---|---|---|
Leadership
|
$66,590 |
6%
|
Decision Making
|
$66,590 |
6%
|
Customer Interaction
|
$66,590 |
6%
|
Presentation
|
$65,962 |
5%
|
Customer Support
|
$65,334 |
4%
|
Flexibility
|
$64,706 |
3%
|
What Should I Pay?
Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Customer Service Representative IV.
Salary.com job board provides millions of Customer Service Representative IV information for you to search for. Click on search button below to see Customer Service Representative IV job openings or enter a new job title here.
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Representative IV, the upper level is Customer Service Team Leader and then progresses to Customer Service Supervisor.
Salary.com's CompAnalyst platform offers:
Customer Service Representative IV salary varies from city to city. Compared with national average salary of Customer Service Representative IV, the highest Customer Service Representative IV salary is in San Francisco, CA, where the Customer Service Representative IV salary is 25.0% above. The lowest Customer Service Representative IV salary is in Miami, FL, where the Customer Service Representative IV salary is 3.5% lower than national average salary.
City, State | Compared to national average |
---|---|
City, State San Francisco, CA |
Compared to national average
|
City, State Washington, DC |
Compared to national average
|
City, State Miami, FL |
Compared to national average
|
City, State Chicago, IL |
Compared to national average
|
City, State Boston, MA |
Compared to national average
|
City, State New York, NY |
Compared to national average
|
City, State Dallas, TX |
Compared to national average
|
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Customer Service Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Customer Service Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative II | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Customer Service Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Customer Service Representative IV salary of your education level.
Customer Service Representative IV salary varies from country to country. There are several factors that mainly impact the Customer Service Representative IV salary, including cost of living, economic conditions, market rates and legal differences. Click below to Customer Service Representative IV salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Customer Service Representative IV salary varies from category to category. Click below to see Customer Service Representative IV salary in different categories.
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
About Allston, Massachusetts Allston is an officially recognized neighborhood of the City of Boston, Massachusetts. It was named after the American painter and poet Washington All....More
Allston, Massachusetts area prices were up 2.5% from a year ago View the Cost of Living in Allston, Massachusetts
Customer Service Representative IV Salary in popular cities: Boston, Worcester, Springfield
Skills associated with Customer Service Representative IV: Product Support, Service Desk Management, Customer Interaction, Inquiry Research/Response ...More
Recently searched related titles: Client Support Specialist Trainee, Clinical Client Support Specialist, High School Admissions Representative
Jobs with a similar salary range to Customer Service Representative IV : Customer Service Specialist, Customer Service Support Specialist, Bilingual Customer Care Specialist
Salary estimation for Customer Service Representative IV at companies like : Breckinridge School of Nursing and Health Sciences, Drstephenadenbrock, Sub-zero Division Transport Corp
Jobs with a similar salary range to Customer Service Representative IV : Inbound Marketer, Corrections Major, Research Historian