How much does a Customer Service Representative IV make in Broadview Heights, OH? The average Customer Service Representative IV salary in Broadview Heights, OH is $54,975 as of September 01, 2024, but the range typically falls between $49,693 and $61,333. Salary ranges can vary widely depending on many important factors, including
education, certifications, additional skills,
the number of years you have spent in your profession.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
What skills does a Customer Service Representative IV need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
2.
Customer Support: Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. Regarding technology products such as mobile phones, televisions, computers, software products or other electronic or mechanical goods, it is termed technical support. Customer support is considered as one of the main data channels for customer satisfaction research and a way to increase customer retention.
3.
Transportation: Refers to the mode of travel used to get from home to work most frequently. The transportation are bus, train, aeroplane, ship, car, etc while the mode of transportation refers to road, air, sea/ocean, etc.
Mastering certain skills can make the compensation of a Customer Service Representative IV higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Leadership, you can get a 6% salary raise. If you are good at Decision Making, your salary will increase by 6%.If you are expert in Customer Interaction, your salary will rise by 6%.
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Job Description for Customer Service Representative IV
Customer Service Representative IV responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative IV analyzes a customer's service needs and refers to other service or technical departments for follow up or additional information as needed. Provides updates to other internal teams on customer needs and factors that contribute to customer satisfaction. Additionally, Customer Service Representative IV may be assigned to support products that are more complex or critical. May utilize a customer relationship application or database to record activities and research product information. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative IV independently performs a wide range of complex duties under general guidance from supervisors. Has gained full proficiency in a broad range of activities related to the job. To be a Customer Service Representative IV typically requires 5-7 years of related experience. (Copyright 2024 Salary.com)...
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Salary.com job board provides millions of Customer Service Representative IV information for you to search for. Click on search button below to see Customer Service Representative IV job openings or enter a new job title here.
Job Openings for Customer Service Representative IV
in Broadview Heights, OH
SUMMARY. Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer ...
SUMMARY. Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming custom...
SUMMARY. Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming custom...
SUMMARY. Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming custom...
Job Description. SUMMARY. Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managin...
- 7 Days Ago
Career Path for Customer Service Representative IV
A career path is a sequence of jobs that leads to your short- and long-term career goals.
Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Customer Service Representative IV, the upper level is Customer Service Team Leader and then progresses to Customer Service Supervisor.
What does a Customer Service Representative IV do?
Customer Service Representative IV in Miami, FL
List all positions relevant to Customer Service, or positions that have transferable duties and/or required skills necessary for a Customer Service Representative position.
November 21, 2019
Customer Service Representative IV in Shreveport, LA
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
November 07, 2019
Customer Service Representative IV in Davenport, IA
Customer service training can only get you so far when it comes to getting ready for a customer service position.
Customer Service Representative IV Pay Difference by Location
Customer Service Representative IV salary varies from city to city.
Compared with national average salary of Customer Service Representative IV, the highest Customer Service Representative IV salary is in San Francisco, CA, where the Customer Service Representative IV salary is 25.0% above.
The lowest Customer Service Representative IV salary is in Miami, FL, where the Customer Service Representative IV salary is 3.5% lower than national average salary.
Broadview Heights is a city in Cuyahoga County, Ohio, United States, and a suburb in the Greater Cleveland area. The city's population was 19,400 at the 2010 census.
Broadview Heights is located at 41°19′19″N 81°40′36″W / 41.32194°N 81.67667°W / 41.32194; -81.67667 (41.321827, -81.676595). According to the United States Census Bureau, the city has a total area of 13.07 square miles (33.85 km2), of which 13.05 square miles (33.80 km2) is land and 0.02 square miles (0.05 km2) is water....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
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Customer Service Representative IV Salary by Global Country
Customer Service Representative IV salary varies from country to country.
There are several factors that mainly impact the Customer Service Representative IV salary, including cost of living, economic conditions, market rates and legal differences.
Click below to Customer Service Representative IV salary of the other country.
Browse Related Job Categories With Customer Service Representative IV
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries.
Customer Service Representative IV salary varies from category to category.
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Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Customer Service Representative IV, base salary plus other pay elements
Average Base Salary
Core compensation
 
 
 
49693
61333
54975
Average Total Cash Compensation
Includes base and annual incentives
 
 
 
50778
63729
56655
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Customer Service Representative IV in Broadview Heights, OH. The base salary for Customer Service Representative IV ranges from $49,693 to $61,333 with the average base salary of $54,975. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $50,778 to $63,729 with the average total cash compensation of $56,655.
About Broadview Heights, Ohio Broadview Heights is a city in Cuyahoga County, Ohio, United States, and a suburb in the Greater Cleveland area. The city's population was 19,400 at ....More