Executive Response Specialist Salary in District of Columbia

How much does an Executive Response Specialist make in District of Columbia? The average Executive Response Specialist salary in District of Columbia is $54,493 as of January 20, 2020, but the range typically falls between $48,026 and $62,692. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $48,026 10% $42,138 90% $70,156 75% $62,692 $54,493 50%(Median)
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Job Description

Executive Response Specialist provides timely resolutions to customer complaints that have escalated to the highest level within the organization. Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Being an Executive Response Specialist reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Additionally, Executive Response Specialist exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints. May require a bachelor's degree. Typically reports to a supervisor or manager. The Executive Response Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Executive Response Specialist typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $54,219 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $54,219 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $54,219 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $54,219 Date Updated January 20, 2020
Job Openings for Executive Response Specialist in District of Columbia
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