Customer Retention Supervisor Salary in District of Columbia

How much does a Customer Retention Supervisor make in District of Columbia? The average Customer Retention Supervisor salary in District of Columbia is $58,785 as of January 20, 2020, but the range typically falls between $54,058 and $68,458. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

25% $54,058 10% $49,755 90% $77,266 75% $68,458 $58,785 50%(Median)
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Job Description

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2020

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Location Avg. Salary Date Updated
Location Naval Anacost Annex, DC Avg. Salary $58,489 Date Updated January 20, 2020
Location Parcel Return Service, DC Avg. Salary $58,489 Date Updated January 20, 2020
Location Washington, DC Avg. Salary $58,489 Date Updated January 20, 2020
Location Washington Navy Yard, DC Avg. Salary $58,489 Date Updated January 20, 2020
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