How much does a Technical Customer Support Manager make in Ogden, UT? The average Technical Customer Support Manager salary in Ogden, UT is $107,611 as of April 24, 2024, but the range typically falls between $94,372 and $122,448. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Customer Support Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Manager Salary $82,318 Ogden,UT April 24, 2024
25th Percentile Technical Customer Support Manager Salary $94,372 Ogden,UT April 24, 2024
50th Percentile Technical Customer Support Manager Salary $107,611 Ogden,UT April 24, 2024
75th Percentile Technical Customer Support Manager Salary $122,448 Ogden,UT April 24, 2024
90th Percentile Technical Customer Support Manager Salary $135,956 Ogden,UT April 24, 2024
25% $94,372 10% $82,318 90% $135,956 75% $122,448 $107,611 50%(Median) Didn’t find job title? Click
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What skills does a Technical Customer Support Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Project Management: Project management is the application of processes, methods, skills, knowledge and experience to achieve specific project objectives according to the project acceptance criteria within agreed parameters. Project management has final deliverables that are constrained to a finite timescale and budget.

2.

Use Cases: A use case is a written description of how users will perform tasks on your website. It is a methodology used in system analysis to identify, clarify and organize system requirements.

3.

Supply Chain: A supply chain encompasses everything from the delivery of source materials from the supplier to the manufacturer through to its eventual delivery to the end user.

Project Management 5.74%
Use Cases 1.12%
Supply Chain 1.62%
Others 91.52%

Job Description for Technical Customer Support Manager

Technical Customer Support Manager manages a team or unit of technical customer support staff that respond to requests from customers by phone, e-mail, or chat. Provides mentoring, leadership, and organization to supervisors and teams. Being a Technical Customer Support Manager implements processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Manager makes recommendations for changes to products or services based on customer feedback and requests. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director. The Technical Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Job Openings for Technical Customer Support Manager in Ogden, UT
  • Technical Support Analyst. Exciting opportunity for a sharp Technical Support Analyst to join a dynamic organization where you can make an impact. RESPONSI...
    - 2 Days Ago
  • Leadership and Functional Responsibilities. ● Work closely with HR and hiring managers to support employee onboarding and offboarding in a timely manner. ●...
    - 3 Days Ago
  • Responsibilities. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting th...
    - 3 Days Ago
  • Innova Solutions is immediately hiring for a Technical Support Specialist. Position type: Contract. Duration: 8 mos +. Location: Salt Lake City. As a Techn...
    - 4 Days Ago
  • Petzl America is currently looking for a CSS Representative to work in our Professional Division. If you seek a long term account management/customer servi...
    - 3 Days Ago

Career Path for Technical Customer Support Manager

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Manager, the upper level is Technical Customer Support Senior Manager and then progresses to Technical Customer Support Director.

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Technical Customer Support Manager salary varies from city to city. Compared with national average salary of Technical Customer Support Manager, the highest Technical Customer Support Manager salary is in San Francisco, CA, where the Technical Customer Support Manager salary is 25.0% above. The lowest Technical Customer Support Manager salary is in Miami, FL, where the Technical Customer Support Manager salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
94372
122448
107611

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
100966
135231
116425
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Manager in Ogden, UT. The base salary for Technical Customer Support Manager ranges from $94,372 to $122,448 with the average base salary of $107,611. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $100,966 to $135,231 with the average total cash compensation of $116,425.
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How much should you be paid?

For a real-time salary target, tell us more about your role in the four categories below.

94372
122448

 

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About Ogden, Utah    Ogden /ˈɒɡdən/ is a city and the county seat of Weber County, Utah, United States, approximately 10 miles (16 km) east of the Great Salt Lake and 40 m....More

Ogden, Utah  area prices were up 2.3% from a year ago    View the Cost of Living in Ogden, Utah

Technical Customer Support Manager Salary in popular cities: Salt Lake CityProvoWest Jordan

Skills associated with Technical Customer Support Manager: Customer Support, Customer Support Policies, Standards and Procedures, Remote Support, Product Support ...More

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