How much does a Technical Customer Support Representative II make in Ellerbe, NC? The average Technical Customer Support Representative II salary in Ellerbe, NC is $44,523 as of August 27, 2024, but the range typically falls between $39,552 and $50,352. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Technical Customer Support Representative II Salary | $35,027 | Ellerbe,NC | August 27, 2024 |
25th Percentile Technical Customer Support Representative II Salary | $39,552 | Ellerbe,NC | August 27, 2024 |
50th Percentile Technical Customer Support Representative II Salary | $44,523 | Ellerbe,NC | August 27, 2024 |
75th Percentile Technical Customer Support Representative II Salary | $50,352 | Ellerbe,NC | August 27, 2024 |
90th Percentile Technical Customer Support Representative II Salary | $55,659 | Ellerbe,NC | August 27, 2024 |
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Computer Science: Computer science is the study of computation, automation, and information. Computer science spans theoretical disciplines (such as algorithms, theory of computation, information theory, and automation) to practical disciplines.
Skill | Salary | Demand |
---|---|---|
Innovation
|
$49,866 |
12%
|
Leadership
|
$49,866 |
12%
|
Initiative
|
$48,530 |
9%
|
Collaboration
|
$48,530 |
9%
|
Time Management
|
$48,085 |
8%
|
Installation
|
$47,640 |
7%
|
What Should I Pay?
Technical Customer Support Representative II provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Customer Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Customer Support Representative II possesses a strong understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Technical Customer Support Representative II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Technical Customer Support Representative II typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Technical Customer Support Representative II.
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A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Representative II, the first career path typically progresses to Technical Communicator.
Additionally, the second career path typically starts with a Technical Customer Support Representative III position, and then progresses to Technical Customer Support Team Leader.
Salary.com's CompAnalyst platform offers:
Technical Customer Support Representative II salary varies from city to city. Compared with national average salary of Technical Customer Support Representative II, the highest Technical Customer Support Representative II salary is in San Francisco, CA, where the Technical Customer Support Representative II salary is 25.0% above. The lowest Technical Customer Support Representative II salary is in Miami, FL, where the Technical Customer Support Representative II salary is 3.5% lower than national average salary.
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Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Representative III | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Job Title Technical Customer Support Specialist I | Experience 0 - 2 | EducationBachelors | Salary Compared to This Job |
Job Title Technical Customer Support Specialist II | Experience 2 - 4 | EducationBachelors | Salary Compared to This Job |
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Representative II salary of your education level.
Technical Customer Support Representative II salary varies from country to country. There are several factors that mainly impact the Technical Customer Support Representative II salary, including cost of living, economic conditions, market rates and legal differences. Click below to Technical Customer Support Representative II salary of the other country.
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Technical Customer Support Representative II salary varies from category to category. Click below to see Technical Customer Support Representative II salary in different categories.
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About Ellerbe, North Carolina Ellerbe is a town in Richmond County, North Carolina, United States. The population was 1,054 at the 2010 census. It is perhaps best known as the one-....More
Ellerbe, North Carolina area prices were up 1.5% from a year ago View the Cost of Living in Ellerbe, North Carolina
Technical Customer Support Representative II Salary in popular cities: Charlotte, Raleigh, Greensboro
Skills associated with Technical Customer Support Representative II: Customer Relationship Management (CRM) software, Customer Support Policies, Standards and Procedures, Remote Support, Customer Support ...More
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