How much does a Technical Customer Support Senior Manager make in Massachusetts? The average Technical Customer Support Senior Manager salary in Massachusetts is $162,848 as of September 01, 2024, but the range typically falls between $146,872 and $182,969. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.
Technical Customer Support Senior Manager Salary in Massachusetts
Technical Customer Support Senior Manager Salary in Massachusetts
Technical Customer Support Senior Manager Salaries by Percentile
| Percentile | Salary | Location | Last Updated |
| 10th Percentile Technical Customer Support Senior Manager Salary | $132,326 | MA | September 01, 2024 |
| 25th Percentile Technical Customer Support Senior Manager Salary | $146,872 | MA | September 01, 2024 |
| 50th Percentile Technical Customer Support Senior Manager Salary | $162,848 | MA | September 01, 2024 |
| 75th Percentile Technical Customer Support Senior Manager Salary | $182,969 | MA | September 01, 2024 |
| 90th Percentile Technical Customer Support Senior Manager Salary | $201,289 | MA | September 01, 2024 |
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What skills does a Technical Customer Support Senior Manager need?
Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.
1.
Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
2.
Corporate Communications: Corporate communication is a set of activities involved in managing and orchestrating all internal and external communications aimed at creating favourable point of view among stakeholders on which the company depends. It is the messages issued by a corporate organization, body, or institute to its audiences, such as employees, media, channel partners and the general public. Organizations aim to communicate the same message to all its stakeholders, to transmit coherence, credibility and ethics. Corporate communication helps organizations explain their mission, combine its many visions and values into a cohesive message to stakeholders. The concept of corporate communication could be seen as an integrative communication structure linking stakeholders to the organisation.
3.
Futures: Futures are derivative financial contracts obligating the buyer to purchase an asset or the seller to sell an asset at a predetermined future date and set price.
What skills can make your compensation higher?
Mastering certain skills can make the compensation of a Technical Customer Support Senior Manager higher. Salary.com's Real-time Job Posting Salary Data provides you the latest highly compensated skills to help you get a higher pay. For example, if you master Insight, you can get a 13% salary raise. If you are good at Continuous Improvement, your salary will increase by 8%. If you are expert in Initiative, your salary will rise by 7%.
| Skill | Salary | Demand |
|---|---|---|
|
Insight
|
$184,018 |
13%
|
|
Continuous Improvement
|
$175,876 |
8%
|
|
Initiative
|
$174,247 |
7%
|
|
Customer Support
|
$174,247 |
7%
|
|
Collaboration
|
$170,990 |
5%
|
|
Customer Satisfaction
|
$167,733 |
3%
|
For Employees
For Employers
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Job Description for Technical Customer Support Senior Manager
Technical Customer Support Senior Manager manages an organization's technical customer support policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Being a Technical Customer Support Senior Manager oversees the creation and implementation of processes that maximize efficiency and meet or exceed service quality and customer satisfaction goals. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Additionally, Technical Customer Support Senior Manager makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Coordinates across functions to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. The Technical Customer Support Senior Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Technical Customer Support Senior Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)... View full job description
See user submitted job responsibilities for Technical Customer Support Senior Manager.
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Capital One - Cambridge, MACenter 1 (19052), United States of America, McLean, Virginia. Senior Manager, Technical Program Manager - Machine Learning. Are you interested in leading p...- 7 Days Ago
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| Location | Avg. Salary | Date Updated |
|---|---|---|
| Location Attleboro, MA | Avg. Salary $157,011 | Date Updated September 01, 2024 |
| Location Barnstable, MA | Avg. Salary $158,657 | Date Updated September 01, 2024 |
| Location Fitchburg, MA | Avg. Salary $159,555 | Date Updated September 01, 2024 |
| Location Hyannis, MA | Avg. Salary $158,058 | Date Updated September 01, 2024 |
| Location Leominster, MA | Avg. Salary $157,609 | Date Updated September 01, 2024 |
| Location Malden, MA | Avg. Salary $167,787 | Date Updated September 01, 2024 |
| Location Methuen, MA | Avg. Salary $159,854 | Date Updated September 01, 2024 |
| Location Newton, MA | Avg. Salary $167,787 | Date Updated September 01, 2024 |
| Location Revere, MA | Avg. Salary $167,787 | Date Updated September 01, 2024 |
| Location Weymouth, MA | Avg. Salary $163,447 | Date Updated September 01, 2024 |
Career Path for Technical Customer Support Senior Manager
A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.
For Technical Customer Support Senior Manager, the upper level is Technical Customer Support Director and then progresses to Top Technical Customer Support Executive.
What does a Technical Customer Support Senior Manager do?
Technical Customer Support Senior Manager in Detroit, MI
ILS is also focused on expanding its B-to-B electronic marketplace to give customers advanced business tools and services.
February 22, 2020
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About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Similar Jobs to Technical Customer Support Senior Manager
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| Job Title Technical Customer Support Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
| Job Title Technical Customer Support Representative I | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
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Level of Education for Technical Customer Support Senior Manager
Jobs with different levels of education may pay very differently. Check the Technical Customer Support Senior Manager salary of your education level.
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Browse Related Job Categories With Technical Customer Support Senior Manager
A job category is a classification or grouping of job positions that share similar characteristics, functions, or industries. Technical Customer Support Senior Manager salary varies from category to category. Click below to see Technical Customer Support Senior Manager salary in different categories.
About Massachusetts Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an are....More
Skills associated with Technical Customer Support Senior Manager: Technical Support, Escalation Management, Customer Relationship Management (CRM) software, Product Support ...More
Jobs with a similar salary range to Technical Customer Support Senior Manager : Customer Support Program Manager
Salary estimation for Technical Customer Support Senior Manager at companies like : Unions, Euroglass Inc, Inovatech Idc Corp
