Technical Customer Support Team Leader Salary in Dover, Delaware

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Technical Customer Support Team Leader Salary in Dover, DE

How much does a Technical Customer Support Team Leader make in Dover, DE? The average Technical Customer Support Team Leader salary in Dover, DE is $79,620 as of March 26, 2024, but the range typically falls between $68,960 and $93,190. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

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Technical Customer Support Team Leader Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Customer Support Team Leader Salary $59,254 Dover,DE March 26, 2024
25th Percentile Technical Customer Support Team Leader Salary $68,960 Dover,DE March 26, 2024
50th Percentile Technical Customer Support Team Leader Salary $79,620 Dover,DE March 26, 2024
75th Percentile Technical Customer Support Team Leader Salary $93,190 Dover,DE March 26, 2024
90th Percentile Technical Customer Support Team Leader Salary $105,545 Dover,DE March 26, 2024
25% $68,960 10% $59,254 90% $105,545 75% $93,190 $79,620 50%(Median) Didn’t find job title? Click
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Team Leader Know-Your-Customer (KYC) (m/w/d)

Arval Service Lease SA - , DE

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What skills does a Technical Customer Support Team Leader need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Leadership: Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.

2.

Microsoft Office: Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.

3.

Quality Assurance: Verifying the adherence of product with required specifications and expectations to track and resolve deficiencies prior to product release.

See More Skills
Leadership 9.76%
Microsoft Office 1.57%
Quality Assurance 1.16%
Others 87.51%

Job Description for Technical Customer Support Team Leader

Technical Customer Support Team Leader leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Customer Support Team Leader possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Customer Support Team Leader monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Customer Support Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Customer Support Team Leader typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Technical Customer Support Team Leader information for you to search for. Click on search button below to see Technical Customer Support Team Leader job openings or enter a new job title here.

Job Openings for Technical Customer Support Team Leader in Dover, DE
  • Hugo Boss - , DE
    HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our cus...
    - 1 Day Ago
  • Hugo Boss - , DE
    HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 13,800 employees worldwide. As the most important interface for our cus...
    - 1 Day Ago
  • Arval Service Lease SA - , DE
    Niveau d'exprience** **Team Leader Know-Your-Customer (KYC) (m/w/d). Oberhaching (bei Mnchen) Vollzeit unbefristet. Full-Service-Leasing, modernes Fuhrpark...
    - 2 Days Ago
  • BNP Paribas Bank NV - , DE
    Level of experience** **Location** **Team Leader Know-Your-Customer (KYC) (m/w/d). Oberhaching (bei Mnchen) Vollzeit unbefristet. Full-Service-Leasing, mod...
    - 5 Days Ago
  • Helio Health - Binghamton, NY
    Overview. Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healt...
    - 1 Month Ago

Career Path for Technical Customer Support Team Leader

A career path is a sequence of jobs that leads to your short- and long-term career goals. Some follow a linear career path within one field, while others change fields periodically to achieve career or personal goals.

For Technical Customer Support Team Leader, the upper level is Technical Customer Support Supervisor and then progresses to Technical Customer Support Manager.

Technical Customer Support Team Leader
Technical Customer Support Supervisor
Technical Customer Support Manager
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Technical Customer Support Team Leader Pay Difference by Location

Technical Customer Support Team Leader salary varies from city to city. Compared with national average salary of Technical Customer Support Team Leader, the highest Technical Customer Support Team Leader salary is in San Francisco, CA, where the Technical Customer Support Team Leader salary is 25.0% above. The lowest Technical Customer Support Team Leader salary is in Miami, FL, where the Technical Customer Support Team Leader salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Customer Support Team Leader, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
68960
93190
79620

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
71190
99126
83424
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Customer Support Team Leader in Dover, DE. The base salary for Technical Customer Support Team Leader ranges from $68,960 to $93,190 with the average base salary of $79,620. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $71,190 to $99,126 with the average total cash compensation of $83,424.
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For a real-time salary target, tell us more about your role in the four categories below.

68960
93190

 

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About Dover, Delaware    Dover (/ˈdoʊvər/) is the capital and second-largest city in the U.S. state of Delaware. It is also the county seat of Kent County, and the principal c....More

Dover, Delaware  area prices were up 1.0% from a year ago    View the Cost of Living in Dover, Delaware

Technical Customer Support Team Leader Salary in popular cities: Wilmington, Newark, Middletown

Skills associated with Technical Customer Support Team Leader: Tier 2 Support, Customer Interaction, Tier 3 Support, Technical Support ...More

Recently searched related titles: IT Service Desk Lead, Edd Analyst, Technical Team Lead

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Salary estimation for Technical Customer Support Team Leader at companies like : HubHealth, Scabal USA Inc, Nfp Healthcare Industry Insurance Services Inc