How much does a Technical Support Representative II make in Brockton, MA? The average Technical Support Representative II salary in Brockton, MA is $49,557 as of June 28, 2020, but the range typically falls between $41,323 and $58,640. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Job Description for Technical Support Representative II
Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)... View full job description
Kosmos Energy Ltd., a deepwater independent oil and gas exploration and production company, focuses along the Atlantic Margins. Its primary assets include production offshore Ghana, Equatorial Guinea, and U.S. Gulf of Mexico, as well as a gas development offshore Mauritania and Senegal. The company also maintains an ex... More
Kosmos Energy Ltd.
Fiscal Year Ended in 2019
What does a Technical Support Representative II do?
Technical Support Representative II in Adairsville, GA
Support Regional Sales Managers (RSM) and After-sales Support Managers (ASM) with any technical support or knowledge needed to improve customer service and sales initiative performance.
February 24, 2020
Follow up and close open tasks in a timely manner.
March 28, 2020
Technical Support Representative II in Alpharetta, GA
Attend and participate in company and or customer meetings as required.
According to the United States Census Bureau, the city has a total area of 21.6 square miles (56 km2), of which 21.5 square miles (56 km2) is land and 0.1 square miles (0.26 km2) (0.56%) is water. Brockton is the 162nd largest city by land area in the Commonwealth, and the twelfth largest of the twenty-seven towns in Plymouth County. Brockton is bordered by Stoughton to the northwest, Avon to the north, Holbrook to the northeast, Abington to the northeast, Whitman and East Bridgewater to the southeast, West Bridgewater to the south, and Easton to the west. Brockton is approximately 25 miles s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Similar Jobs to Technical Support Representative II
Browse Related Job Categories With Technical Support Representative II
Take just three simple steps below to generate your own personalized salary report
Step 1 of 3
Understand the total compensation opportunity for a Technical Support Representative II, base salary plus other pay elements
Average Base Salary
Average Total Cash Compensation
Includes base and annual incentives
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Representative II in Brockton, MA. The base salary for Technical Support Representative II ranges from $41,323 to $58,640 with the average base salary of $49,557. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $42,503 to $60,908 with the average total cash compensation of $50,250.