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Technical Customer Support Representative II Salary in Massachusetts

How much does a Technical Customer Support Representative II make in Massachusetts?

As of February 01, 2026, the average salary for a Technical Customer Support Representative II in Massachusetts is $54,056 per year, which breaks down to an hourly rate of $26.

However, a Technical Customer Support Representative II's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $66,470
  • Majority Range (25th-75th percentile): $51,017 to $60,554
  • Entry-Level (10th percentile): $48,251
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View as table View as graph 25% $51,017 10% $48,251 90% $66,470 75% $60,554 $54,056 50%(Median) Didn’t find job title? Click

Technical Customer Support Representative II Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $60,554 $5,046 $1,165 $29
Average $54,056 $4,505 $1,040 $26
25th Percentile $51,017 $4,251 $981 $25
Check out Technical Customer Support Representative II Job Openings in Massachusetts
Technical Support Representative

Iwaki America Inc. - Holliston, MA

Customer Technical Support Specialist

Ball Corporation - Attleboro, MA

Technical Customer Support Supervisor

Myomo, Inc. - Burlington, MA

IT Technical Support Specialist II

UMass Chan Medical School - Worcester, MA

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Key Factors That Influence Technical Customer Support Representative II Salaries

A Technical Customer Support Representative II's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Technical Customer Support Representative Salaries?

Experience is a primary driver of a Technical Customer Support Representative II's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Technical Customer Support Representative I (0-1 years): $41,891
  • Technical Customer Support Representative II (1-3 years): $54,056
  • Technical Customer Support Representative III (3-5 years): $61,436
  • Technical Customer Support Team Leader (5+ years): $83,337
  • Technical Customer Support Supervisor (5+ years): $98,246
Job Role Years of Experience Average Salary
Technical Customer Support Representative I0-1 years$41,891
Technical Customer Support Representative II1-3 years$54,056
Technical Customer Support Representative III3-5 years$61,436
Technical Customer Support Team Leader5+ years$83,337
Technical Customer Support Supervisor5+ years$98,246
$41,891 Technical...
$54,056 Technical...
$61,436 Technical...
$83,337 Technical...
$98,246 Technical...
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What Am I Worth?

Top Paying Cities for Technical Customer Support Representative IIs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • Agawam: $51,478
  • Amherst: $51,329
  • Barre: $51,940

Technical Customer Support Representative II Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Technical Customer Support Representative II's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Yearly
  • Monthly
  • Weekly
  • Hourly
  • Table View
Last Updated on February 01, 2026
$51,017
Average $54,056/year
$60,554
$4,251
Average $4,505/month
$5,046
$981
Average $1,040/week
$1,165
$25
Average $26/hour
$29
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $60,554 $5,046 $1,165 $29
Average $54,056 $4,505 $1,040 $26
25th Percentile $51,017 $4,251 $981 $25

Technical Customer Support Representative II Salary Growth & Career Path

Technical Customer Support Representative II
Technical Communicator
Technical Customer Support Representative III
Technical Customer Support Team Leader

Promotions are the fastest way to increase your earnings. As a Technical Customer Support Representative II, you have the following paths for advancement. The table below compares the salary raises for common next-step roles. By comparing these figures, you can choose the career path that best meets your financial goals.

Technical Customer Support Representative II Salary Growth and Career Path
Next Step Role Estimate Salary Projected Raise
Technical Communicator $88,412 64%
Technical Customer Support Representative III $61,436 14%

Salaries of jobs related to Technical Customer Support Representative II

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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