How much does a Technical Support Representative II make in Rhode Island? The average Technical Support Representative II salary in Rhode Island is $48,320 as of July 27, 2020, but the range typically falls between $40,289 and $57,174. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession.

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25% $40,289 10% $32,978 90% $65,234 75% $57,174 $48,320 50%(Median)
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Job Description for Technical Support Representative II

Technical Support Representative II provides moderately complex technical support and assistance to clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, operational functions, troubleshooting, and maintenance. Being a Technical Support Representative II provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. Additionally, Technical Support Representative II possesses a strong understanding of the organization's products and services, but escalates more complex inquiries. Requires a high school diploma. Typically reports to a supervisor or manager. The Technical Support Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Technical Support Representative II typically requires 1-3 years of related experience. (Copyright 2020 Salary.com)...View full job description

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Job Openings for Technical Support Representative II in Rhode Island

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Location Avg. Salary Date Updated
Location Coventry, RI Avg. Salary $48,458 Date Updated July 27, 2020
Location Cumberland, RI Avg. Salary $48,549 Date Updated July 27, 2020
Location East Providence, RI Avg. Salary $48,549 Date Updated July 27, 2020
Location Narragansett, RI Avg. Salary $48,526 Date Updated July 27, 2020
Location Tiverton, RI Avg. Salary $48,274 Date Updated July 27, 2020
Location Westerly, RI Avg. Salary $48,978 Date Updated July 27, 2020
Location Woonsocket, RI Avg. Salary $48,504 Date Updated July 27, 2020
Location Adamsville, RI Avg. Salary $48,259 Date Updated July 27, 2020
Location Albion, RI Avg. Salary $48,549 Date Updated July 27, 2020
Location Ashaway, RI Avg. Salary $48,985 Date Updated July 27, 2020
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