ABODO Customer Success Manager Salary in the United States

We’re ABODO.com, a venture-backed startup on a mission to make apartment hunting effortless. We’re looking for an ambitious, energetic, customer-facing professional to join our rapidly-growing team.  As a Customer Success Manager (CSM), your job is to make sure key accounts receive a white glove experience when using ABODO’s suite of products to lease their rental units.

As a CSM you’ll be responsible for engaging customers, retaining monthly revenue, and developing a deeper understanding of our customers’ advertising needs and leasing strategies. You’ll  work closely with our customer operations team to analyze advertising performance and make adjustments to campaigns to ensure goals are being met.  As a CSM, you’ll be the customer’s go-to and advocate throughout the customer lifecycle.  Additionally, you’ll collaborate with our sales team on renewals and expansions and will play a key role in conveying the needs of our customers to the product and engineering teams.  

By being the customer expert, you’ll manage the post-sale customer journey and serve as a trusted advisor for how each customer can make the most out of a partnership with ABODO. 

Responsibilities Include:

• Manage a portfolio of accounts in the multifamily housing industry
• Develop and maintain a deep understanding of our customers’ advertising goals and how ABODO’s various products can help to achieve them
• Analyze and monitor customer data to draw insights and optimize customer campaigns
• Ability to manage and prioritize customer requests and internal responsibilities to meet OKRs
• Recognize growth opportunities through active tracking of portfolio analytics
• Own overall relationship with the customer post sale
• Work with the sales team to lead the renewal process for key accounts
• Act as a liaison cross-functionally among several teams to ensure customer’s needs are being met; coordinating amongst sales, marketing and product
• Keep all customer needs, questions, contact information, and actions up-to-date using systems such as Salesforce, Gainsight, etc.
• Use our internal systems such as Slack, Basecamp, and Notion to coordinate projects, document processes, and communicate as we strive to create a cohesive, remote-first culture.

Requirements Include:

• 2-3 years of experience in a customer-facing role
• Strong empathy for customers and their success
• Comfortable using online systems such as Salesforce, Basecamp, Slack, etc.

• Passionate about customer service and how it can transform businesses
• Excellent interpersonal/customer relations skills
• Extremely organized and detail oriented
• Proactive, positive, self-starter, and team player
• Willingness to travel up to 10% 

Why ABODO?

We’re a passionate, 55-member team that spends most of our time figuring out how to solve the problems renters face when trying to find a new home.

Our passion and dedication has quickly made us one of the fastest growing startups in the state of Wisconsin, with backing from two of the largest Venture Capital firms in the Midwest.

We work out of a brand new downtown Madison pet-friendly office where meetings, bureaucracy, and hierarchy are abhorred, and building and solving problems are what matter above all else.

Ultimately, what ABODO offers is a dynamic workplace where your work will be vital to helping a venture-backed, rapidly growing startup expand a validated business model to the rest of the country.

Perks of working for ABODO

• Competitive Compensation Package
• Stock Options
• Medical, Dental, and Vision Insurance
• 401k Program
• Open Vacation Policy (you take vacation whenever you want)
• Laid back work environment/schedule
• Casual Dress Code
• Fun, Vibrant, Enthusiastic Company Culture