ABODO Customer Success Manager Salary in the United States

How much does a Customer Success Manager make at companies like ABODO in the United States? The average salary for Customer Success Manager at companies like ABODO in the United States is $71,203 as of February 26, 2024, but the range typically falls between $59,519 and $82,886. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.  View the Cost of Living in Major Cities2

About ABODO

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What does a Customer Success Manager do at companies like ABODO?

We’re ABODO.com, a venture-backed startup on a mission to make apartment hunting effortless. We’re looking for an ambitious, energetic, customer-facing professional to join our rapidly-growing team.  As a Customer Success Manager (CSM), your job is to make sure key accounts receive a white glove experience when using ABODO’s suite of products to lease their rental units.

 

As a CSM you’ll be responsible for engaging customers, retaining monthly revenue, and developing a deeper understanding of our customers’ advertising needs and leasing strategies. You’ll  work closely with our customer operations team to analyze advertising performance and make adjustments to campaigns to ensure goals are being met.  As a CSM, you’ll be the customer’s go-to and advocate throughout the customer lifecycle.  Additionally, you’ll collaborate with our sales team on renewals and expansions and will play a key role in conveying the needs of our customers to the product and engineering teams.  

 

By being the customer expert, you’ll manage the post-sale customer journey and serve as a trusted advisor for how each customer can make the most out of a partnership with ABODO. 

 

Responsibilities Include:

  • Manage a portfolio of accounts in the multifamily housing industry
  • Develop and maintain a deep understanding of our customers’ advertising goals and how ABODO’s various products can help to achieve them
  • Analyze and monitor customer data to draw insights and optimize customer campaigns
  • Ability to manage and prioritize customer requests and internal responsibilities to meet OKRs
  • Recognize growth opportunities through active tracking of portfolio analytics
  • Own overall relationship with the customer post sale
  • Work with the sales team to lead the renewal process for key accounts
  • Act as a liaison cross-functionally among several teams to ensure customer’s needs are being met; coordinating amongst sales, marketing and product
  • Keep all customer needs, questions, contact information, and actions up-to-date using systems such as Salesforce, Gainsight, etc.
  • Use our internal systems such as Slack, Basecamp, and Notion to coordinate projects, document processes, and communicate as we strive to create a cohesive, remote-first culture.

 

Requirements Include:

  • 2-3 years of experience in a customer-facing role
  • Strong empathy for customers and their success
  • Comfortable using online systems such as Salesforce, Basecamp, Slack, etc.
  • Passionate about customer service and how it can transform businesses
  • Excellent interpersonal/customer relations skills
  • Extremely organized and detail oriented
  • Proactive, positive, self-starter, and team player
  • Willingness to travel up to 10% 

 

Why ABODO?

 

We’re a passionate, 55-member team that spends most of our time figuring out how to solve the problems renters face when trying to find a new home.

 

Our passion and dedication has quickly made us one of the fastest growing startups in the state of Wisconsin, with backing from two of the largest Venture Capital firms in the Midwest.

We work out of a brand new downtown Madison pet-friendly office where meetings, bureaucracy, and hierarchy are abhorred, and building and solving problems are what matter above all else.

 

Ultimately, what ABODO offers is a dynamic workplace where your work will be vital to helping a venture-backed, rapidly growing startup expand a validated business model to the rest of the country.

 

Perks of working for ABODO

  • Competitive Compensation Package
  • Stock Options
  • Medical, Dental, and Vision Insurance
  • 401k Program
  • Open Vacation Policy (you take vacation whenever you want)
  • Laid back work environment/schedule
  • Casual Dress Code
  • Fun, Vibrant, Enthusiastic Company Culture
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$59,519 Low Average $71,203 High $82,886

Understand the total compensation opportunity for Customer Success Manager at companies like ABODO, base salary plus other pay elements

Average Total Cash Compensation

Includes base and annual incentives

$59,519
$82,886
$71,203
The chart shows total cash compensation for the ABODO Customer Success Manager in the United States, which includes base, and annual incentives can vary anywhere from $59,519 to $82,886 with an average total cash compensation of $71,203. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. The total cash compensation may get paid differently by industry, location, and other factors.
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