ABRIGO Incident Manager Salary in the United States

Abrigo provides technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.  

We are seeking an experienced Incident Manager to oversee and execute Abrigo’s incident management, root cause analysis, and technical change management processes.  The ideal candidate is an innovative, out-of-the-box thinker who is looking to be challenged and make an impact in a high growth environment.  This position requires having the technical aptitude to work effectively with IT Infrastructure, DevOps, Technical Support, and Engineering teams. This position will report to the VP, Operational Excellence, and be based in Austin, TX or Raleigh, NC.

What You'll Do: 

• Manage and execute the full life cycle of incident management, root cause analysis, and technical change management processes.
• Perform a gap analysis of current processes to see where improvements are needed.
• Lead high-severity incident calls with business and technical teams, ensuring SLAs are met and actions are put in place to avoid issues in the future.
• Take ownership, set expectations, and drive issues to resolution.
• Ensure teams have necessary release plans, testing coverage, and communication plans for any IT Infrastructure production-level changes.
• Analyze and select appropriate tools for alerting and incident management.
• Work under minimal supervision in a fast-paced environment.
• Make continuous improvements and recommendations for new and creative ideas.
• Demonstrate Abrigo’s values in all interactions:  Love for Others, Speed to Results, Own It, Uncommon Grit, Learn and Grow

What You'll Need: 

• 4+ years’ experience working in Incident and Problem Management.
• Experience working in software development with SaaS and hosted applications.
• Strong executive presence with the ability to interact with and persuade Senior Leadership.
• Ability to work until an issue is resolved, even if it is after work hours.
• A proven ability in process improvement and building new processes from the ground up.
• Strong results-oriented mindset with a "get it done" mentality.
• Exceptional analytical skills, a critical mind, and well-honed written and verbal communications.
• The ability to quickly and successfully adapt to a high growth environment and culture.
• Experience with Salesforce, Solar Winds Service Desk / Samanage, JIRA, Confluence a plus
• ITIL certification a plus

What You’ll Earn:                                                                   

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Unlimited PTO and bank holidays
• 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identify, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.