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As of September 01, 2026, the average salary for a Contact Center Representative in Ohio is $39,417 per year, which breaks down to an hourly rate of $19.
However, a Contact Center Representative's salary can vary significantly. Here’s a look at the typical salary range:
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Contact Center Representative Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $43,159 | $3,597 | $830 | $21 |
| Average | $39,417 | $3,285 | $758 | $19 |
| 25th Percentile | $36,372 | $3,031 | $699 | $17 |
BMI Federal Credit Union - Dublin, OH
US Department of Defense - Cleveland, OH
Richwood Bank - Richwood, OH
Cedar Point - Vermilion, OH
A Contact Center Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Contact Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Contact C... Level Contact Center Representative | $35,203 |
| Contact C... Level Contact Center Representative | $39,142 |
| Contact C... Level Contact Center Representative | $47,838 |
| Contact C... Level Contact Center Representative | $54,023 |
| Inbound C... Level Contact Center Representative | $59,943 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Contact Center Representatives. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Contact Center Representative roles, the industry you choose can affect earning potential by as much as 50% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Financial Services sectors offer the strongest compensation, at 25% above the average. In contrast, Contact Center Representative positions in Retail & Wholesale or Hospitality & Leisure typically offer lower base pay, as these industries often view Contact Center Representative as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Software & Networking | $49,272 | $24.0 | 25% |
| Financial Services | $47,301 | $23.0 | 20% |
| Energy & Utilities | $45,330 | $22.0 | 15% |
| Biotechnology | $43,359 | $21.0 | 10% |
| Insurance | $43,359 | $21.0 | 10% |
Understanding how a Contact Center Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $43,159 | $3,597 | $830 | $21 |
| Average | $39,417 | $3,285 | $758 | $19 |
| 25th Percentile | $36,372 | $3,031 | $699 | $17 |
Ready to take the next step in your career? Browse thousands of current Contact Center Representative job openings on our job board. Use the search bar below to find your perfect match.
Cedar Point Amusement Park
Norwalk, OH
Cedar Point Amusement Park | Norwalk, OH
Overview:$14.25/hour. Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner. ... more
4 Days Ago
State Bank
Defiance, OH
State Bank | Defiance, OH
Job Title: Contact Center SpecialistA high school diploma or equivalent is required.A minimum of three (3) years of experience in a customer service positi... more
4 Days Ago
SmartFinancial
Columbus, OH
SmartFinancial | Columbus, OH
Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology. Welcome to SmartFinancial, where our mission is clear: to drive growth and s... more
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Cedar Point
Sandusky, OH
Cedar Point | Sandusky, OH
Overview:Job Status: Full-time, year-roundPosition Level: Entry to Mid-LevelShift/Schedule Requirements: Ability to work various shifts and days including ... more
5 Days Ago
Fifth Third Bank
Cincinnati, OH
Fifth Third Bank | Cincinnati, OH
Fifth Third Bank - - Responsibilities: Handles customer calls in a professional, courteous manner. Explains products and policies clearly to customers. Han... more
2 Days Ago
Cedar Point Amusement Park
Avon, OH
Cedar Point Amusement Park | Avon, OH
Overview:$14.25/hour.Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts ... more
4 Days Ago
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