What skills does a Director, Fleet Operations need?
Each competency has five to ten behavioral assertions that can be observed,
each with a corresponding performance level (from one to five) that is required for a particular job.
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Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
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Fleet Management: Fleet management is the management of: Commercial motor vehicles such as cars, vans, trucks, specialist vehicles (such as mobile construction machinery), and trailers Private vehicles used for work purposes (the 'grey fleet') Aviation machinery such as aircraft (planes and helicopters) Ships Rail cars.Fleet (vehicle) management can include a range of functions, such as vehicle financing, vehicle maintenance, vehicle telematics (tracking and diagnostics), driver management, speed management, fuel management and health and safety management. Fleet Management is a function which allows companies which rely on transportation in business to remove or minimize the risks associated with vehicle investment, improving efficiency, productivity and reducing their overall transportation and staff costs, providing 100% compliance with government legislation (duty of care) and many more. These functions can be dealt with by either an in-house fleet-management department or an outsourced fleet-management provider. According to market research from the independent analyst firm Berg Insight, the number of fleet management units deployed in commercial fleets in Europe will grow from 3.05 million units at the end of 2012 to 6.40 million in 2017. Even though the overall penetration level is just a few percent, some segments such as road transport will attain adoption rates above 31 percent.
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Logistics: In a general business sense, logistics is the management of the flow of things between the point of origin and the point of consumption to meet the requirements of customers or corporations.
See More Skills
Change City
Compensation Planning
Develop a Job description
Pay Equity
Salary Grading Scale
Compensation Philosophy
