What are the main factors that influence a Call Center's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A Call Center's salary?

A Call Center's salary grows with experience: a Customer Service Representative I (0-1 years)earns $37,229, a Call Center (1-3 years)earns $41,986, a Customer Service Representative III (3-5 years)earns $49,146, a Customer Service Representative IV (5-7 years)earns $54,936, a Customer Service Team Leader (7+ years)earns $61,599,

What are the highest paying states for a Call Center?

Call Center salary varies significantly by state. The top 3 highest paying states for Call Center roles are District of Columbia $50,353, California $50,162, Massachusetts $49,494. These tech hubs typically pay 10-15% above the national average.

How much do different types of Call Center roles make?

Salaries for Call Center level roles vary by specialization: Call Center Manager: $98,027; Call Center Supervisor: $65,337; Call Center Administrator: $55,797; Call Center Trainer: $54,212; Call Center Representative: $50,094.

How do different companies affect a Call Center's salary?

Company size, industry, and compensation structure create significant salary variations for Call Center roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

Call Center Salary in the United States

How much does a Call Center make in the United States?

As of May 01, 2026, the average salary for a Call Center in the United States is $45,478 per year, which breaks down to an hourly rate of $22.

However, a Call Center's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $56,242
Majority Range (25th-75th percentile): $41,087 to $51,112
Entry-Level (10th percentile): $37,089

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Call Center Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$51,112	$4,259	$983	$25
Average	$45,478	$3,790	$875	$22
25th Percentile	$41,087	$3,424	$790	$20

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Key Factors That Influence Call Center Salaries

A Call Center's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Center Salaries?

Experience is a primary driver of a Call Center's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $37,229
Early Career (1-2 years): $41,986
Mid-Level (2-4 years): $49,146
Senior-Level (5-8 years): $54,936
Expert (over 8 years): $61,599

Levels	Salary
Customer ... Level Call Center	$37,229
Call Cent... Level Call Center	$41,986
Customer ... Level Call Center	$49,146
Customer ... Level Call Center	$54,936
Customer ... Level Call Center	$61,599

View as Graph

What Am I Worth?

How Do Call Center Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Centers. For example, consider the average annual salaries in these key locations:

District of Columbia: $50,353.
California: $50,162.
Massachusetts: $49,494.

District of Columbia $50,353 California $50,162 Massachusetts $49,494 Washington $49,312 New Jersey $49,294 Alaska $49,230 Connecticut $48,602 New York $48,348

Hawaii $47,534 Rhode Island $47,152 Maryland $46,892 Minnesota $46,538 Colorado $46,401 Illinois $46,356 Oregon $46,183 Delaware $46,056

New Hampshire $45,976 Virginia $45,796 Pennsylvania $45,273 Nevada $45,010 North Dakota $44,923 Michigan $44,787 Wisconsin $44,737 Vermont $44,637

Texas $44,359 Maine $44,341 Arizona $44,314 Ohio $44,282 Georgia $43,864 Indiana $43,654 Wyoming $43,613 Utah $43,550

Iowa $43,522 Kansas $43,304 Louisiana $43,240 North Carolina $43,218 Missouri $43,209 Florida $43,031 Montana $42,936 Nebraska $42,845

Kentucky $42,795 South Carolina $42,613 Tennessee $42,499 Idaho $42,454 New Mexico $42,122 Oklahoma $42,049 Alabama $41,781 South Dakota $41,330

Arkansas $41,085 West Virginia $40,953 Mississippi $40,557

Top Paying Cities for Call Centers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $57,361
San Francisco: $56,733
Oakland: $55,538

San Jose, CA $57,361

San Francisco, CA $56,733

Oakland, CA $55,538

New York, NY $52,363

Paramus, NJ $51,726

Queens Village, NY $51,724

Passaic, NJ $51,681

Bergenfield, NJ $51,677

Stamford, CT $51,577

Huntington, NY $51,558

Newark, NJ $51,222

Bridgeport, CT $51,126

Vallejo, CA $51,035

New Brunswick, NJ $51,017

Petaluma, CA $50,990

Middlesex, NJ $50,904

Somerset, NJ $50,872

Santa Cruz, CA $50,813

Boston, MA $50,535

Monterey, CA $50,376

Seattle, WA $50,271

Santa Rosa, CA $50,262

Los Angeles, CA $50,249

Juneau, AK $50,130

Washington, DC $50,080

Orange, CA $49,918

Santa Ana, CA $49,798

Long Beach, CA $49,753

Anaheim, CA $49,744

Anchorage, AK $49,721

Santa Maria, CA $49,585

Everett, WA $49,576

Danbury, CT $49,415

Bremerton, WA $49,353

Tacoma, WA $49,189

New Suffolk, NY $49,188

Sacramento, CA $49,175

Santa Barbara, CA $49,125

Trenton, NJ $49,075

San Diego, CA $49,075

Brockton, MA $49,025

Fairbanks, AK $48,914

Lompoc, CA $48,798

Lowell, MA $48,761

Ventura, CA $48,752

Nashua, NH $48,743

Stockton, CA $48,739

Modesto, CA $48,407

Poughkeepsie, NY $48,307

Olympia, WA $48,220

Kennewick, WA $48,220

New Haven, CT $48,202

Lawrence, MA $48,038

Hartford, CT $47,993

Riverside, CA $47,984

New Bedford, MA $47,938

Richland, WA $47,938

Bakersfield, CA $47,875

San Bernardino, CA $47,856

New Britain, CT $47,852

Atlantic City, NJ $47,852

New London, CT $47,834

Norwich, CT $47,820

Portsmouth, NH $47,811

Boulder, CO $47,715

Portland, OR $47,652

Worcester, MA $47,647

Minneapolis, MN $47,506

Philadelphia, PA $47,443

Honolulu, HI $47,293

Saint Paul, MN $47,271

Vineland, NJ $47,261

Providence, RI $47,129

Chicago, IL $46,997

Bellingham, WA $46,942

Springfield, MA $46,906

Baltimore, MD $46,892

Chico, CA $46,779

Pittsfield, MA $46,656

Manchester, NH $46,569

Spokane, WA $46,369

Denver, CO $46,365

Albany, NY $46,151

Troy, NY $46,133

Nassau, NY $46,084

Schenectady, NY $46,037

Wilmington, DE $46,001

Burlington, VT $45,937

Salem, OR $45,919

Portland, ME $45,778

Yakima, WA $45,733

Rochester, MN $45,592

Reno, NV $45,569

Fresno, CA $45,569

Milwaukee, WI $45,528

Detroit, MI $45,483

Ann Arbor, MI $45,475

Allentown, PA $45,469

Colorado Springs, CO $45,392

Syracuse, NY $45,369

Carson City, NV $45,369

Houston, TX $45,305

Eugene, OR $45,282

Gary, IN $45,228

Springfield, OR $45,191

Bismarck, ND $45,182

Galveston, TX $45,151

Medford, OR $45,082

Fort Collins, CO $45,064

Concord, NH $45,041

Austin, TX $45,028

Mesa, AZ $44,932

Reading, PA $44,928

Phoenix, AZ $44,923

Dallas, TX $44,910

Saint Cloud, MN $44,866

Madison, WI $44,805

Utica, NY $44,682

Rochester, NY $44,609

Des Moines, IA $44,605

Raleigh, NC $44,600

Atlanta, GA $44,532

Battle Creek, MI $44,518

Salt Lake City, UT $44,505

Lancaster, PA $44,437

Harrisburg, PA $44,373

Kansas City, MO $44,327

Champaign, IL $44,318

Kansas City, KS $44,318

Fort Worth, TX $44,314

Columbus, OH $44,306

Boca Raton, FL $44,296

Pittsburgh, PA $44,277

Richmond, VA $44,259

Indianapolis, IN $44,250

Cleveland, OH $44,246

Las Vegas, NV $44,191

Cincinnati, OH $44,191

Petersburg, VA $44,123

Huntsville, AL $44,055

Lansing, MI $44,024

Lebanon, PA $44,018

Pueblo, CO $44,014

Appleton, WI $44,000

Buffalo, NY $43,982

Dayton, OH $43,968

Racine, WI $43,959

Charlotte, NC $43,954

Saint Louis, MO $43,941

York, PA $43,914

Elkhart, IN $43,914

Gastonia, NC $43,905

Billings, MT $43,894

Beaumont, TX $43,882

Lorain, OH $43,873

Benton Harbor, MI $43,864

Toledo, OH $43,854

Binghamton, NY $43,832

Rock Hill, SC $43,827

Rockford, IL $43,804

Springfield, IL $43,786

Elyria, OH $43,782

Fargo, ND $43,782

Flagstaff, AZ $43,750

Fort Lauderdale, FL $43,723

Duluth, MN $43,695

Miami, FL $43,695

Cheyenne, WY $43,663

Grand Forks, ND $43,663

Bangor, ME $43,563

Cedar Rapids, IA $43,513

Durham, NC $43,494

Louisville, KY $43,491

Grand Rapids, MI $43,482

Hialeah, FL $43,477

Casper, WY $43,413

Scranton, PA $43,359

New Orleans, LA $43,345

Virginia Beach, VA $43,341

Akron, OH $43,318

Peoria, IL $43,259

Sarasota, FL $43,250

Nashville, TN $43,218

Omaha, NE $43,218

Green Bay, WI $43,218

Baton Rouge, LA $43,195

Charleston, SC $43,186

Jamestown, NY $43,163

Davenport, IA $43,163

Tucson, AZ $43,140

Saint Petersburg, FL $43,113

Tampa, FL $43,104

Evansville, IN $43,077

Port Arthur, TX $43,077

Bradenton, FL $43,059

Santa Fe, NM $42,977

Orlando, FL $42,895

Clearwater, FL $42,881

Canton, OH $42,786

La Crosse, WI $42,786

Albuquerque, NM $42,758

Newport News, VA $42,754

High Point, NC $42,740

Ogden, UT $42,722

Corpus Christi, TX $42,686

Norfolk, VA $42,658

Laramie, WY $42,658

Rock Island, IL $42,631

Saginaw, MI $42,622

Jacksonville, FL $42,617

Salisbury, NC $42,608

Boise, ID $42,599

Moline, IL $42,577

Fort Myers, FL $42,563

Memphis, TN $42,554

Tulsa, OK $42,531

Waterloo, IA $42,504

Spartanburg, SC $42,458

Lincoln, NE $42,436

Fort Wayne, IN $42,426

Provo, UT $42,422

Cedar Falls, IA $42,367

San Antonio, TX $42,349

Greensboro, NC $42,331

South Bend, IN $42,326

Savannah, GA $42,276

Muskegon, MI $42,258

Birmingham, AL $42,254

Winston Salem, NC $42,231

Lake Charles, LA $42,122

Anderson, IN $42,113

Lexington, KY $42,099

Augusta, GA $42,085

Greenville, SC $42,085

Lima, OH $42,049

Wichita, KS $42,044

Tuscaloosa, AL $42,044

Columbia, SC $42,003

Springfield, OH $41,994

Asheville, NC $41,922

Bloomington, IN $41,890

Knoxville, TN $41,726

Shreveport, LA $41,722

Wilmington, NC $41,662

Roanoke, VA $41,662

Topeka, KS $41,581

Frankfort, KY $41,576

Oklahoma City, OK $41,544

Chillicothe, OH $41,526

Longview, TX $41,521

Melbourne, FL $41,517

Sioux Falls, SD $41,444

Mobile, AL $41,440

Terre Haute, IN $41,421

Altoona, PA $41,394

Amarillo, TX $41,362

Killeen, TX $41,349

Fayetteville, AR $41,312

Chattanooga, TN $41,299

Sioux City, IA $41,258

Idaho Falls, ID $41,249

Lynchburg, VA $41,212

Gainesville, FL $41,153

Portsmouth, OH $41,130

Little Rock, AR $41,121

Lafayette, LA $41,103

Youngstown, OH $41,103

Daytona Beach, FL $41,076

Clarksville, TN $41,071

Pensacola, FL $41,067

Temple, TX $41,063

Hopkinsville, KY $40,930

Erie, PA $40,921

Florence, SC $40,903

Charleston, WV $40,830

Great Falls, MT $40,807

Macon, GA $40,744

Tallahassee, FL $40,739

Fayetteville, NC $40,730

Waco, TX $40,721

Helena, MT $40,689

Pine Bluff, AR $40,672

Vincennes, IN $40,616

Lubbock, TX $40,598

Alamogordo, NM $40,571

Twin Falls, ID $40,530

Rapid City, SD $40,516

Jackson, MS $40,434

Huntington, WV $40,431

Greenville, MS $40,430

Parkersburg, WV $40,384

Montgomery, AL $40,375

Wichita Falls, TX $40,330

Springfield, MO $40,330

Biloxi, MS $40,307

Monroe, LA $40,262

Johnstown, PA $40,230

Sumter, SC $40,212

Columbus, GA $40,207

Pascagoula, MS $40,121

Abilene, TX $40,121

Kingsport, TN $40,002

Albany, GA $40,002

Gulfport, MS $39,989

Alexandria, LA $39,839

Fort Smith, AR $39,725

El Paso, TX $39,602

Las Cruces, NM $39,398

Harlingen, TX $39,282

Pocatello, ID $39,275

Florence, AL $39,216

Brownsville, TX $39,207

Mcallen, TX $39,111

Dothan, AL $39,047

Columbus, MS $38,777

Altus, OK $38,565

Lawton, OK $38,479

Pierre, SD $38,315

What Skills Can Increase a Call Center's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

See More Skills

Skills	Demand Percentage
Customer Service	40.75%
Customer Care	1.43%
Cash Handling	0.91%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Center's salary.

Presentation: Can increase your salary by up to 17%.
Building Relationships: Can increase your salary by up to 11%.
Leadership: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Presentation	$53,209	17%
Building Relationships	$50,481	11%
Leadership	$49,571	9%
Organizational Skills	$48,661	7%
Customer Relationship	$48,661	7%
Problem Solving	$47,752	5%

Get Latest Data

How Education impacts a Call Center's Salary?

Your level of education can impact your salary potential. While many Call Centers enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Center with a High School Diploma or Technical Certificate is between $42,912 and $45,653).

Call Center Salaries by Degree Level

Typical Education for Call Center

No Diploma 0.9%

High School 39.5%

Associates 16.5%

Bachelors 40.4%

Masters 2.6%

Doctorate 0.1%

view as table

Degree Level	% of user with this level of education
No Diploma	0.9%
High School	39.5%
Associates	16.5%
Bachelors	40.4%
Masters	2.6%
Doctorate	0.1%

view as graph

Call Center Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Center's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on May 01, 2026

$41,087

Average $45,478/year

$51,112

$3,424

Average $3,790/month

$4,259

$790

Average $875/week

$983

$20

Average $22/hour

$25

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$51,112	$4,259	$983	$25
Average	$45,478	$3,790	$875	$22
25th Percentile	$41,087	$3,424	$790	$20

Salaries of jobs related to Call Center

Salary Trends for Call Center

Salaries for a Call Center can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $37,002 in 2023 to around $36,251 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Center salary trends, .

Average Annual Salary of Call Center Over Time

2022

$???

2023

$37,002

2024

$36,467

2025

$36,251

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$37,002
2024	$36,467
2025	$36,251
2026	View More
2027	View More

Most common benefits for Call Center

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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