Membership Services Manager Salary in the United States

Membership Manager - Average Salary $76,048

Manages an association or member organization's service operations to expand membership, deliver member satisfaction, and achieve strategic goals. Implements programs and initiatives to engage current members and recruit new ones. Follows service operational standards and policies to deliver efficient services to members. Utilizes web or social media processes to promote the organization and distribute membership information to prospective members. Maintains a database or system using data collection processes, tools, and analysis to measure and report on member satisfaction and retention. Typically requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Account Manager, Membership Services - Average Salary $85,399

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Museum Membership Services Associate - Average Salary $46,600

The Museum Membership Services Associate manages the members services program, distributes newsletters and other publications, sends renewal notices to expiring members, and maintains membership databases. Coordinates museum membership activities. Being a Museum Membership Services Associate provides reports to top management on membership statistics and trends. Promotes membership renewals and marketing efforts. In addition, Museum Membership Services Associate may require an associate's degree or its equivalent. Typically reports to a supervisor or manager. Being a Museum Membership Services Associate gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Museum Membership Services Associate typically requires 1-3 years of related experience.

Membership Services Representative I - Average Salary $42,224

Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. May draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

Membership Services Representative II - Average Salary $48,173

Responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. May draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. Works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Typically requires 3-5 years of related experience.