Outbound Operations Manager Salary in the United States

Outbound Sales Manager - Average Salary $99,070

The Outbound Sales Manager develops standards and monitors metrics and targets for call volume, sales, and timeliness. Manages outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Sales Manager sets and communicates operational policies and procedures. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. In addition, Outbound Sales Manager may require a bachelor's degree. Typically reports to a director. The Outbound Sales Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Outbound Sales Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Outbound Sales Supervisor - Average Salary $62,750

The Outbound Sales Supervisor monitors metrics and targets for call volume, sales, and timeliness. Supervises outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Sales Supervisor implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Responds to escalated calls with remedies or solutions. In addition, Outbound Sales Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Sales Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Outbound Sales Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

Outbound Contact Center Manager - Average Salary $99,063

Manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. May require a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Outbound Call Center Manager - Average Salary $99,100

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience.

Outbound Contact Center Senior Supervisor - Average Salary $78,615

Supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.