Call Center Analyst Salaries in Albany, NY
How Much Does a Call Center Analyst Make in Albany, NY?
Updated April 01, 2025
As of April 01, 2025,
the average annual pay of Call Center Analyst in Albany, NY is $46,166.
While Salary.com is seeing that Call Center Analyst salary in Albany, NY can go up to $57,367
or down to $36,462, but most earn between $41,086 and $52,029.
Salary ranges can vary widely depending on many important factors,
including education, certifications, additional skills, and your experience levels.
With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Related Job Titles to Call Center Analyst
Call Center Agent Quality Monitoring Analyst
$53,400
Albany, NY
Per Year
Call Center Traffic and Scheduling Analyst III
$73,000
Albany, NY
Per Year
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Similar Job Salaries to Call Center Analyst by Company
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| Company | average base salary in (usd) | range |
|---|---|---|
|
Konviere
Call Center
|
$91,121/yr
|
RANGE: $83,288 - $98,954
|
|
New Edge Associates Inc
Call Center
|
$100,324/yr
|
RANGE: $91,142 - $109,506
|
|
Parker Jewish Institute for Health Care and Rehabilitation
CALL CENTER REPRESENTATIVE-FAMILY CALL CENTER
|
$50,922/yr
|
RANGE: $46,087 - $55,758
|
|
King Quality
Contact Center / Call Center Manager
|
$129,155/yr
|
RANGE: $117,453 - $140,858
|
|
CareerNation
Contact Center Agent Call Center
|
$54,539/yr
|
RANGE: $49,360 - $59,718
|
|
Commodore Perry Estate
Call Center Agent
|
$61,473/yr
|
RANGE: $55,543 - $67,404
|
|
Cellular Sales
Call Center Representative
|
$47,960/yr
|
RANGE: $43,472 - $52,447
|
|
Brookdale Senior Living
Supervisor, Call Center
|
$97,146/yr
|
RANGE: $85,705 - $108,586
|
|
University of Rochester
Call Center Representative
|
$41,290/yr
|
RANGE: $37,957 - $44,622
|
|
Holbrook Heating Inc
Call Center Rep
|
$52,857/yr
|
RANGE: $47,623 - $58,091
|
What Does a Call Center Analyst Do?
Agents in an inbound call center may handle calls from current or potential customers regarding accounts management, scheduling, technical support, complaints, queries about products or services, or intent to purchase from the organization.
Updated November 16, 2021
Remote call center agents may also require enhanced internet access to access their organizations' call center software reliably, so organizations may want to invest in.
Updated November 16, 2021
Scheduling employees to maximize work/life balance and prioritize feedback and support in the call center can.
Updated December 22, 2021
Team leaders help call center agents deescalate conversations, solve issues or answer questions from customers or the agents.
Updated December 22, 2021
In particular, the latest development in call center technologies includes the speech analysis software, a program that can detect minute changes in a speaker’s voice, thus adding a human element to your IVR or IVM system.
Updated December 22, 2021
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Explore JobArchitectFrequently Asked Questions About a Call Center Analyst Salaries
What is the average of a Call Center Analyst in Albany, NY?
The Call Center Analyst salary range is from $41,086 to $52,029, and the average Call Center Analyst salary is $46,166/year in Albany, NY.
The Call Center Analyst's salary will change in different locations.
Which location pays the highest Call Center Analyst salary in the United States?
The Call Center Analyst salary in San Jose, CA is $57,379
which is the highest in the US.
What kinds of reasons will influence the Call Center Analyst's salary?
Besides the location, employees' education degree, related skills, and work experience also will influence the salary.
Try to improve your skills and experience to get a higher salary for the position of Call Center Analyst.
What is the growth rate of the Call Center Analyst's salary?
If you are thinking of becoming a Call Center Analyst or planning the next step in your career, find the detailed salary report of a Call Center Analyst.
