Call Centre Team Leader Salary in the United States

How much does a Call Centre Team Leader make in the United States?

As of July 01, 2026, the average salary for a Call Centre Team Leader in the United States is $66,312 per year, which breaks down to an hourly rate of $32.

However, a Call Centre Team Leader's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $77,036
  • Majority Range (25th-75th percentile): $60,946 to $71,925
  • Entry-Level (10th percentile): $56,061
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View as table View as graph 25% $60,946 10% $56,061 90% $77,036 75% $71,925 $66,312 50%(Median) Didn’t find job title? Click

Call Centre Team Leader Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $71,925 $5,994 $1,383 $35
Average $66,312 $5,526 $1,275 $32
25th Percentile $60,946 $5,079 $1,172 $29
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Key Factors That Influence Call Centre Team Leader Salaries

A Call Centre Team Leader's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Call Centre Team Leader Salaries?

Experience is a primary driver of a Call Centre Team Leader's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $66,684
  • Early Career (1-2 years): $77,188
  • Mid-Level (2-4 years): $88,083
  • Senior-Level (5-8 years): $109,398
  • Expert (over 8 years): $137,625
Levels Salary
Call Cent... Level Call Centre Team Leader$66,684
Internal ... Level Call Centre Team Leader$77,188
Internal ... Level Call Centre Team Leader$88,083
Internal ... Level Call Centre Team Leader$109,398
Internal ... Level Call Centre Team Leader$137,625
$66,684 0 yr
$77,188 < 2 yrs
$88,083 2-4 yrs
$109,398 5-8 yrs
$137,625 > 8 yrs
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What Am I Worth?

How Do Call Centre Team Leader Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Call Centre Team Leaders. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $73,420.
  • California: $73,142.
  • Massachusetts: $72,167.

Top Paying Cities for Call Centre Team Leaders

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $83,639
  • San Francisco: $82,723
  • Oakland: $80,980

What Skills Can Increase a Call Centre Team Leader's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 5.54% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • Credit Card (Mentioned in 4.41% Job Postings): A credit card is a type of credit facility, provided by banks that allow customers to borrow funds within a pre-approved credit limit.
  • Laundry (Mentioned in 1.8% Job Postings): Laundry refers to the washing of clothing and other textiles. Laundry processes are often done in a room reserved for that purpose; in an individual home this is referred to as a laundry room, Laundry in Australian English or utility room. An apartment building or student hall of residence may have a shared laundry facility such as a tvättstuga. A stand-alone business is referred to as a self-service laundry (launderette in British English or laundromat in American English). The material that is being washed, or has been laundered, is also generally referred to as laundry. Laundry has been part of history since humans began to wear clothes, so the methods by which different cultures have dealt with this universal human need are of interest to several branches of scholarship. Laundry work has traditionally been highly gendered, with the responsibility in most cultures falling to women (known as laundresses or washerwomen). The Industrial Revolution gradually led to mechanised solutions to laundry work, notably the washing machine and later the tumble dryer. Laundry, like cooking and child care, is done both at home and by commercial establishments outside the home.
See More Skills
Skills Demand Percentage
Customer Service 5.54%
Credit Card 4.41%
Laundry 1.8%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Call Centre Team Leader's salary.
  • Front Office: Can increase your salary by up to 128%.
  • Housekeeping: Can increase your salary by up to 37%.
  • Credit Card: Can increase your salary by up to 30%.
Skill Salary Salary % Increase
Front Office
$151,191
128%
Housekeeping
$90,847
37%
Credit Card
$86,205
30%
Computer Systems
$74,269
12%
Operating System
$72,943
10%
Risk Management
$72,943
10%
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Call Centre Team Leader Salary by Industry: Top Paying Sectors

For Call Centre Team Leader roles, the industry you choose can affect earning potential by as much as 70% (the gap between the highest and lowest paying industries). Data shows that the MFG Nondurable and Edu., Gov't. & Nonprofit sectors offer the strongest compensation, at 35% above the average. In contrast, Call Centre Team Leader positions in MFG Durable or Media typically offer lower base pay, as these industries often view Call Centre Team Leader as a support function rather than a direct revenue driver.

The top paying industries for a Call Centre Team Leader

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
MFG Nondurable$89,521$43.035%
Edu., Gov't. & Nonprofit$86,205$41.030%
Insurance$82,890$40.025%
Biotechnology$79,574$38.020%
Healthcare$76,259$37.015%

How Education impacts a Call Centre Team Leader's Salary?

Your level of education can impact your salary potential. While many Call Centre Team Leaders enter the field with a Bachelor's Degree degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Call Centre Team Leader with a Bachelor's Degree is between $63,178 and $66,304).

Call Centre Team Leader Salaries by Degree Level

Typical Education for Call Centre Team Leader
Degree Level % of user with this level of education
No Diploma 0.3%
High School 4.0%
Associates 4.2%
Bachelors 62.2%
Masters 29.2%
Doctorate 0.1%
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Call Centre Team Leader Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Call Centre Team Leader's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on July 01, 2026

Salary Trends for Call Centre Team Leader

Salaries for a Call Centre Team Leader can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $66,123 in 2023 to around $62,220 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Call Centre Team Leader salary trends, .

Average Annual Salary of Call Centre Team Leader Over Time

2022
$???
2023
$66,123
2024
$63,436
2025
$62,220
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $66,123
2024 $63,436
2025 $62,220
2026
View More
2027
View More

Most common benefits for Call Centre Team Leader

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for Call Centre Team Leader

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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